4/10 Fair
26 December 2024
Smart but disappointing
Smart looking hotel in central area.
Unusual check in document which required a signature against stealing an itemised list of hotel property and an agreement not to dirty the linen and towels which was stressed again by the staff that brought up luggage.
The shower flooded the bathroom floor and the staff refused to provide towels to prevent future flooding as they didn’t want the towels to get dirty even though it was just to absorb clean water. When I insisted, the hotel staff then provided dirty old cloths which made the otherwise smart bathroom feel very grubby and unpleasant. After speaking to manager, the hotel we were provided with 3 additional bath mats.
The bath was unusable as it wouldn’t fill due to a broken integrated plug.
The bathroom had 3 ceiling spotlights with only 1 small light above the basin which meant it’s impossible to see yourself shave or put makeup on in the mirror as your face is in the shade.
I booked a suite which wasn’t a suite (with a separate sitting room or even a junior suite with an open plan sitting room area). It was a slightly larger room with a second single bed, a rocking armchair and coffee table. If the room had been described as a ‘premium triple’ it wouldn’t have been so misleading.
Overall the hotel is smart and clean but the management’s obsession about keeping the towels clean made us all (a group of 4) paranoid about leaving the slightest mark on the linen or towels for fear of additional charges.
Mark
Mark, 2-night trip with friends
Verified Hotels.com guest review
