2/10 Poor
18 December 2024
Bad book keeping or scamming?
We drove here from Monument Valley and there was no one around when we arrived at about 3:30 PM- it was a ghost town. I walked around and knocked on doors with no luck. I also tried calling their phone # which was disconnected.
We dawdled for at least an hour to see if an employee would show up but it started getting late so we headed to Tuba City and got a room at the Navajoland Hotel which was great.
Hotels.com comped our room that night after I explained that we had driven hours out of our way to see and stay at Second Mesa, which ended up being a less than ideal use of time since we couldn’t stay there.
Lo and behold, the Hopi Cultural Center still charged me for the room! Today is December 18 and the charge still hasn’t been resolved. Hotels.com and I have received conflicting stories: they told me they’ll credit the charge, but hotels.com that they contacted me with check-in instructions, which was a lie. Maybe you could have a good experience here if you work with the right person, but I recommend using cash.
Christian
Christian, 1-night trip
Verified Hotels.com guest review