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Moon Palace Jamaica – All Inclusive

5.0 star property
Ocho Rios beachfront property with spa and restaurant

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Moon Palace Jamaica – All Inclusive

4 outdoor pools, pool loungers
Premium bedding, free minibar, in-room safe, individually furnished
Aerial view
Exterior
Nightclub
VIP Access

Reviews

8,2 out of 10

Very good

Popular amenities

  • Bar
  • Non-smoking
  • Airport transfer
  • Spa
Main amenities
  • Daily housekeeping
  • On the beach
  • Restaurant and 2 swim-up bars
  • Full-service spa
  • 4 outdoor pools
  • Nightclub
  • Free children's club
  • Free supervised childcare
  • Fitness center
  • Sauna
  • Beach umbrellas
  • Beach sun loungers
Feel at home
  • Supervised childcare (free)
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Private bathroom
  • Television
The price is R6 821
R7 575 total
includes taxes & fees
10 Dec - 11 Dec

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Superior Governor Suite Ocean View - King Size Bed

Premium bedding, free minibar, in-room safe, individually furnished

Superior Governor Suite Ocean View - King Size Bed

Highlights

Balcony
Individually furnished
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
Separate bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Smart TV, iPod dock, ping pong

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Highlights

Individually furnished
Air conditioning
Free minibar items
Smart TV
Pillow menu
2 bedrooms
Premium bedding
Rainfall showerhead
  • 161 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Family Partial Ocean View - Kids & Teens Free

Premium bedding, free minibar, in-room safe, individually furnished

Superior Family Partial Ocean View - Kids & Teens Free

Highlights

Balcony
Individually furnished
Air conditioning
Mini-fridge
Free minibar items
Smart TV
2 bedrooms
Premium bedding
  • 60 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Walk Out Suite Ocean View - Kids & Teens Free

Premium bedding, free minibar, in-room safe, individually furnished

Superior Walk Out Suite Ocean View - Kids & Teens Free

Highlights

Separate sitting area
Individually furnished
Private indoor spa tub
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Honeymoon Suite Ocean View - King Size Bed

Premium bedding, free minibar, in-room safe, individually furnished

Superior Honeymoon Suite Ocean View - King Size Bed

Highlights

Balcony
Individually furnished
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
Premium bedding
  • 30 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Deluxe Ocean View with Balcony - Kids & Teens Free

Premium bedding, free minibar, in-room safe, individually furnished

Superior Deluxe Ocean View with Balcony - Kids & Teens Free

Highlights

Balcony or patio
Individually furnished
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Mini-fridge
Free minibar items
Smart TV
  • 30 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Resort View with Balcony - Kids & Teens Free

Premium bedding, free minibar, in-room safe, individually furnished

Deluxe Resort View with Balcony - Kids & Teens Free

Highlights

Balcony or patio
Individually furnished
Air conditioning
Free minibar items
Smart TV
Premium bedding
Rainfall showerhead
Hair dryer
  • 30 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Resort View

Premium bedding, free minibar, in-room safe, individually furnished

Deluxe Resort View

Highlights

Individually furnished
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Premium bedding
Rainfall showerhead
Hair dryer
  • 28 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Junior Suite Ocean View - Kids & Teens Free

Premium bedding, free minibar, in-room safe, individually furnished

Superior Junior Suite Ocean View - Kids & Teens Free

Highlights

Balcony
Individually furnished
Air conditioning
Free minibar items
Smart TV
Pillow menu
Premium bedding
Rainfall showerhead
  • 47 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Ocean View

Premium bedding, free minibar, in-room safe, individually furnished

Deluxe Ocean View

Highlights

Individually furnished
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Premium bedding
Rainfall showerhead
Hair dryer
  • 28 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Similar properties

6 bars/lounges, 2 swim-up bars, 2 poolside bars

Hotel Riu Ocho Rios - All Inclusive

Pool
Free breakfast
Spa
Free parking
8.2 out of 10, Very good, (2965)
The price is R4 794
R4 794 total
includes taxes & fees
10 Dec - 11 Dec
Hotel Riu Ocho Rios - All Inclusive
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About the area

Map
Main Street, Ocho Rios, Saint Ann

What's nearby

  • Turtle Beach - 6 min walk - 0.6 km
  • Mahogany Beach - 16 min walk - 1.4 km
  • Ocho Rios Fort - 4 min drive - 2.7 km
  • Mystic Mountain - 5 min drive - 3.8 km
  • Dunn's River Falls - 7 min drive - 5.0 km

Getting around

  • Ocho Rios (OCJ-Ian Fleming Intl.) - 23 min drive
  • Sir Donald Sangster Intl. Airport (MBJ) - 101 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Boulangerie - ‬4 min walk
  • ‪Miss T's Kitchen - ‬6 min walk
  • ‪Cafe Express - ‬10 min walk
  • ‪Mother`s - ‬4 min walk
  • ‪Passage To India - ‬11 min walk

About this property

Moon Palace Jamaica – All Inclusive

At Moon Palace Jamaica – All Inclusive, you can spend time at the beach enjoying beach umbrellas, volleyball, and beachside drinks, plus you'll be within a 10-minute walk of Jamaica Beaches. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in body wraps and mani/pedis. Offering ocean views, Buccaneers Reef serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious property include 2 swim-up bars, a nightclub, and a free kid's club. Fellow travelers love the pool and helpful staff.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Bartending
Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Languages

English, Spanish

At a glance

Hotel size

  • 705 rooms
  • Arranged over 11 floors

Arriving/Leaving

  • Check-in start time: 3 PM; Check-in end time: anytime
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Free supervised childcare
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 2 swim-up bars
  • Restaurant
  • Bar/lounge
  • Beach bar
  • Poolside bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Children's pool
  • Playground
  • Free supervised childcare/activities

What to do

  • On the beach
  • Fitness classes
  • Beach volleyball
  • Shopping
  • Pool table
  • Table tennis
  • Kayaking nearby
  • Scuba diving nearby

Working away

  • Business center
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers

Facilities

  • 3 buildings/towers
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • 4 outdoor pools
  • Arcade/game room
  • Full-service spa
  • Nightclub
  • Sauna
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Accessible airport shuttle
  • Visual alarms in hallways
  • Handrails in stairways

Room amenities

Be entertained

  • IPod docking station
  • 40-inch Smart TV

Home comfort

  • Air conditioning
  • Free stocked minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Turndown service
  • Premium bedding

What to enjoy

  • Individually furnished

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

AWE Spa has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. The spa is open daily.

Dining

Buccaneers Reef - Overlooking the ocean and pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
La Gondola - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Pier 8 - Overlooking the pool, this restaurant specializes in seafood and serves lunch and dinner. Open daily.
Momo - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Boulangerie - Onsite coffee shop. Open 24 hours. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of JMD 10000 per person (roundtrip)

Children & extra beds

  • In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the fitness facility
  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Guests can rest easy knowing there's a security system and window guards on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Moon Palace Jamaica Grande All Inclusive Ocho Rios
Moon Jamaica Inclusive inclus
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Frequently asked questions

Does Moon Palace Jamaica – All Inclusive offer free cancellation for a full refund?
Yes, Moon Palace Jamaica – All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Moon Palace Jamaica – All Inclusive?
Yes, there are 4 outdoor pools and a children's pool.
Are pets allowed at Moon Palace Jamaica – All Inclusive?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Moon Palace Jamaica – All Inclusive?
Yes, there's free self and valet parking.
Is airport shuttle service offered by Moon Palace Jamaica – All Inclusive?
Yes, an airport shuttle is available. The charge is JMD 10000 per person roundtrip.
What are the check-in and check-out times at Moon Palace Jamaica – All Inclusive?
Check-in start time: 3 PM; Check-in end time: anytime. Check-out time is noon.
What is there to do at Moon Palace Jamaica – All Inclusive and nearby?
Have fun during the warmer months with activities such as volleyball. Additional recreation onsite includes fitness classes. Indulge in a treatment at the spa and enjoy a swim in one of the 4 outdoor swimming pools. Moon Palace Jamaica – All Inclusive also has 2 swim-up bars, a nightclub, and a sauna, as well as a fitness center, an arcade, and a garden.
Are there restaurants at or near Moon Palace Jamaica – All Inclusive?
Yes, Buccaneers Reef offers international cuisine and ocean views.
What's the area around Moon Palace Jamaica – All Inclusive like?
Moon Palace Jamaica – All Inclusive is on Jamaica Beaches, a short 3-minute walk from Ocho Rios Craft Park and 6 minutes' walk from Turtle Beach. Travelers love the property's prime location.

Moon Palace Jamaica – All Inclusive Reviews

Reviews

8,2

Very good

9,0/10

Cleanliness

8,4/10

Staff & service

8,6/10

Amenities

8,6/10

Property conditions & facilities

8,4/10

Eco-friendliness

Reviews

8/10 Very good

Aleksej, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Christopher, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Monika, 2-night trip
Verified Hotels.com guest review

2/10 Poor

DO NOT STAY HERE!
Nadarajasundaram, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

KENISHA, 4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Staff was great, customer service is excellent. Was very proud to be a Jamaican after dealing with my own people in this way.
Mark, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lot of good food! Service went out of there way for requests. Staff were friendly. Plenty of activities to do and see.
David, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

MARIO A, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Boyer, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing. We loved it
David, 10-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Cinandra, 3-night trip
Verified Expedia guest review

8/10 Very good

VIP should have expedited check in and check out.
Luke, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Beautiful resort & hospitality
Cecily, 4-night family trip
Verified Expedia guest review

8/10 Very good

The check in process was long and if your waiting for elevator at times it can be lengthy if your staying in the south part of the hotel where they have elevator A,B and C. The check out is similar as they are no dedicated check out, you join the regular line unless your a member but even so there’s a wait for that too. Overall very nice beach, one of the very best. Entertainment is great, food could be hotter meaning not warm but as you expect from your own cooking” hot”. The staff really makes the impression that are there to help especially those from the gift shop, they were amazing towards my family as they went above and beyond for a need. I particularly enjoyed the child care / play center for they did an awesome job. The place is not brand new as it was the old Jamaica Grande now Moon Palace and over the years I’ve stayed a few times. Overall good experience minus the elevators, check in and check out process. Nothing against the front desk but the COMPANY can stream line a faster less iPad questionnaire that slows the process. From a scale of 1 out 10, 10 being best, my personal number overall experience is a 7 respectfully.
Michael, 1-night family trip
Verified Expedia guest review

8/10 Very good

The only thing that took extremely long is the checking in and checking out process. Took awhile to get my room even though checking in was at 3pm. Another thing the workers on the beach area that does the water sports were not welcoming. The entertainment could have some improvements on it, that was a bit boring. Went to the Pier 8 restaurant and they did not have anything that I ordered so I had to settle with what was there and the entrèe meal was burnt. Otherwise, the resort is perfect. Food and drinks on point. Jade at the Gondola restaurant made my experience amazing, customer service on point.
Krystal, 1-night family trip
Verified Expedia guest review

2/10 Poor

Awful experience. I've been traveling worldwide for many years. This operation was the worst I've seen. Food inedible. Overall operation better suited to a prison.
alex, 4-night family trip
Verified Expedia guest review

8/10 Very good

Brittanie, 2-night trip
Verified Expedia guest review

10/10 Exceptional

We had a blast!
Freiby E, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

The AWE Spa. My masseuse Claudette and Customer Service Rep were the best.
Nadine, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Andrea, 1-night trip
Verified Orbitz guest review

2/10 Poor

Lack basic amenities, called for toothpaste twice never received it no one seemed to care about the guest concerns. Hallways no very clean piles of room services plates and trays laid outside rooms so many little discomforts not worth it
Sky, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Amazing people amazing energy. FOOD AMAZING many options
Myha Nanyel, 4-night romance trip
Verified Expedia guest review

4/10 Fair

Property had no water running in shower, taps and toilet for numerous days. We missed out on planned events because of this. We have a two year old with us, we couldn’t bathe on several occasions. This is extremely unhygienic. We need to be remunerated for this! While with all this happening, the property tried to lock us into a membership programme of extortionate amounts, using unscrupulous sales tactics.
Kojo, 7-night family trip
Verified Expedia guest review

2/10 Poor

The place was unbelievably awful. They would run out of food. The staff was unfriendly. Not all staff, but most of them. I would never Recommend or ever visit a moon palace resort again. The room were not cleaned. The enemies Were subpar. I give this hotel a negative star if I could
Xanthi, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Jasmine, 1-night trip
Verified Expedia guest review