The hotel is in a great location, way to walk to the old town, also located right next to the station/shopping centre.
The hotel staff were so hopefully throughout our stay, we came for a wedding in Krakow, with most of the wedding guest staying at the hotel. I think they handle this very well.
We don’t really dine at the hotel but what we did try it was very good.
Totally recommend this hotel, there is also a sister hotel based in the old town, which has a spa but the hotel offers a private shuttle if you want to go to the spa.