6/10 Good
20 May 2018
Disapppointing stay
Good cases taken directly to our lodge which we got to by golf cart. (This broke down the following day and replacements lights did not work so was given a torch!)(Really!) Barbeque one evening but difficult to actually see what I was eating as the light wasn't good. Face clothes disappeared, asked for 2 replacements, 1 given, likewise mini bar wasn't stocked properly. We were told that our group had to all do the same thing during the free time between drives, yet when we went to the beach, we had people from other groups joining us. Likewise when we asked about doing a bush walk, we went with another 2 people and it was only from the main lodge, not what we'd been given to expect, which was why my mother decided not to come. There was never any canoe session which we'd also requested and was the reason we'd chosen the river lodge for the other activities between drives. There was an issue with the pool malfunctioning and making a noise on our last night which was reported but nothing done. The phone to the lodge didn't work! The only way to contact reception was by going outside, getting in the golf cart and driving up to the main lodge. Not good enough as it was horrible being so cut off. No wifi in lodges which would be better. Towels from the pool were not removed but just left after day 1, so never checked. Query Big5 as the leopard hasn't been seen for 6 months we were told.
Coralie
Coralie, 3-night family trip
Verified Hotels.com guest review
