Isidora Goyenechea 3000, Las Condes, Santiago, Region Metropolitana, 7550000
What's nearby
Costanera Center - 11 min walk - 1.0 km
Gran Torre Santiago - 12 min walk - 1.0 km
Parque Arauco Mall - 5 min drive - 4.2 km
Plaza de Armas - 7 min drive - 6.6 km
San Cristobal Hill - 13 min drive - 7.0 km
Getting around
Santiago Intl. Airport (SCL) - 30 min drive
Parque Almagro Station - 9 min drive
Matta Station - 9 min drive
Hospitales Station - 9 min drive
El Golf Station - 6 min walk
Tobalaba Station - 9 min walk
Alcantara Station - 12 min walk
Airport shuttle (surcharge)
Restaurants
Pizzeria Tiramisu - 1 min walk
La Cabrera - 2 min walk
Route66 - 2 min walk
Margó Gourmet - 2 min walk
Ica Cocina Peruana - 2 min walk
About this property
W Santiago
W Santiago allows you more time for skiing with ski-in/ski-out access, plus you'll be within a 15-minute walk of Costanera Center. Guests can visit the 24-hour health club for a workout or enjoy Japanese cuisine at Karai, one of 3 restaurants. There are 2 bars/lounges and an outdoor pool at this luxurious hotel, and in-room conveniences like washers/dryers and sofa beds. Fellow travelers say great things about the helpful staff. The property is just a short walk to public transportation: El Golf Station is 6 minutes and Tobalaba Station is 9 minutes.
Languages
English, French, Portuguese, Spanish
At a glance
Hotel size
196 rooms
Arranged over 7 floors
Arriving/Leaving
Check-in time starts at 3:00 PM
Express check-out available
Early check-in subject to availability
Minimum check-in age: 18
Check-out time is noon
Late check-out subject to availability
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Required at check-in
Credit card required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
One child (12 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
Pets
Pets allowed (dogs and cats only, 2 total, up to 40 lbs per pet)*
Service animals welcome
Restrictions apply*
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Onsite self parking (CLP 20000 per day)
Wheelchair-accessible parking on site
Transfers
Airport shuttle on request (available 24 hours)*
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) 7:00 AM–10:30 AM on weekdays and 7:30 AM–11:00 AM on weekends
Karai - This restaurant specializes in Japanese cuisine.
NoSo - This restaurant specializes in international cuisine. Open daily.
Terraza - This restaurant specializes in international cuisine. Open daily.
Red2One - Onsite rooftop bar. Reservations are required. Open daily.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).
Optional extras
Buffet breakfast is offered for an extra charge of approximately CLP 19900 to 19900 per person
Airport shuttle service is offered for an extra charge of CLP 42000 per vehicle (one way)
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge (subject to availability)
Pets
Service animals exempt from fees
Pet deposit: CLP 72000 per stay
Pets are allowed for an extra charge of CLP 18000 per accommodation, per day
Parking
Self parking costs CLP 20000 per day
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and cash.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Also known as
Santiago W
W Hotel Santiago
W Santiago
w Santiago Hotel Santiago
Hotel W Santiago
W Santiago Hotel
W Santiago Santiago
W Santiago Hotel Santiago
Frequently asked questions
Does W Santiago offer free cancellation for a full refund?
Yes, W Santiago does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at W Santiago?
Yes, there's an outdoor pool.
Are pets allowed at W Santiago?
Yes, cats and dogs are welcome, with a limit of 2 total and maximum weight of 40 lbs per pet. There's a charge of CLP 18000 per accommodation, per day, and there's also a deposit of CLP 72000 per stay. Service animals are exempt from fees.
Is parking offered on site at W Santiago?
Yes. Self parking costs CLP 20000 per day.
Is airport shuttle service offered by W Santiago?
Yes, an airport shuttle is available. The charge is CLP 42000 per vehicle one way.
What are the check-in and check-out times at W Santiago?
You can check in starting at 3:00 PM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.
What is there to do at W Santiago and nearby?
Have fun with activities like cycling, hiking, and skydiving, and practice your swing at the nearby golf course. Additional recreation onsite includes fitness classes. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include 2 bars and a 24-hour health club. W Santiago also has a garden.
Are there restaurants at or near W Santiago?
Yes, there are 3 onsite restaurants, featuring Japanese cuisine.
What's the area around W Santiago like?
W Santiago is a short 6-minute walk from El Golf Station and 11 minutes' walk from Costanera Center.
W Santiago Reviews
Reviews
8,8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9,2/10
Cleanliness
8,8/10
Staff & service
8,6/10
Amenities
8,8/10
Property conditions & facilities
8,4/10
Eco-friendliness
Reviews
10/10 Exceptional
05 September 2024
Luis
Luis, 1-night trip
Verified Expedia guest review
10/10 Exceptional
10 August 2024
Rachel
Rachel, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
12 July 2024
Jacqueline
Jacqueline, 4-night trip with friends
Verified Hotels.com guest review
6/10 Good
03 July 2024
Michael
Michael, 1-night trip
Verified Expedia guest review
10/10 Exceptional
07 June 2024
Luis
Luis, 1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
07 May 2024
very nice hotel and good location
Nagwa
Nagwa, 1-night trip
Verified Expedia guest review
10/10 Exceptional
25 April 2024
Jeff
Jeff, 4-night trip
Verified Expedia guest review
10/10 Exceptional
09 April 2024
Love any W hotel!!
Superb staff and service, as always!!! Rooftop pool was super cool. Restaurant and view and lobby and room all stellar. Valet the best, as always!!
Scott
Scott, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
03 April 2024
Ashley
Ashley, 2-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
07 March 2024
Very nice facility and amenities. Great infinity swimming pool and roof top bar.
fangyi
fangyi, 3-night romance trip
Verified Expedia guest review
8/10 Very good
13 February 2024
Staff were very friendly and helpful. The room however had some shortcomings - no proper reading lights by the bed, and aircon was poor and difficult to adjust, resulting in the room being a little stuffy at times. Breakfast on the Sunday morning was chaotic - we had to sit in an overflow area.
Roger
Roger, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
09 February 2024
Nothing else
ALEX
ALEX, 2-night trip
Verified Expedia guest review
10/10 Exceptional
13 January 2024
They made us feel like we were at home. Very accommodating.
Teak
Teak, 1-night family trip
Verified Expedia guest review
8/10 Very good
04 January 2024
Ok but not the best
The W is a little old and tired looking as per other reviews it could use some modernisation but overall its a great place to stay. However the Concierge team are pretty rubbish, messed up bookings and the hotel charges you 19% in USD tax if you don't have a credit card to take payment. a bit ridiculous and wont allow you to charge anything to your room without a deposit paid in USD that they give you back Pesos for if you dont spend the deposit across your stay,
Emma
Emma, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
27 December 2023
Everything about this property and location was perfect. The restaurants, shopping was nearby. The staff, rooms and food were excellent.
JULIAN
JULIAN, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
21 December 2023
Great location ! Excellent Staff ! Great Service
This was our first visit to Santiago. The service, friendliness and willingness to be of help at the W was outstanding. Food was excellent. Our upgraded room and its views was Amazing. The property is showing its age a little and could use a makeover and new, less soft mattresses. The location to shopping and restaurants is perfect. We would definitely stay again !
Robert
Robert, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
19 November 2023
Paul
Paul, 2-night business trip
Verified Hotels.com guest review
6/10 Good
08 September 2023
Problems with te aircon at the room.
alberto
alberto, 1-night trip
Verified Expedia guest review
6/10 Good
07 September 2023
The hotel it’s a little old, need to be update. Boring bar, boring ambiance. The sky bar close.
Expensive medium quality
Diego
Diego, 1-night romance trip
Verified Expedia guest review
6/10 Good
19 August 2023
Really looking run down these days. Looks like COVID took its toll. Was once the “it” place but not anymore
Robert
Robert, 1-night trip
Verified Expedia guest review
2/10 Poor
10 August 2023
Service horrible especially front desk
paul
paul, 1-night trip
Verified Orbitz guest review
10/10 Exceptional
21 July 2023
This was a wonderful property. Very good service !
Karen
Karen, 1-night trip
Verified Expedia guest review
2/10 Poor
06 June 2023
Guillermo
Guillermo, 1-night trip
Verified Expedia guest review
8/10 Very good
25 April 2023
Comfortable, high quality hotel in nice area
Really friendly staff from start to finish. Super comfortable room with huge shower. Top quality breakfast selection. Hotel layout is a bit annoying in that you have to take three different sets of lifts to get to different areas. Some of the decor felt a bit dated. Pool bar / food menu was poor. Hotel is in a really nice part of Santiago, close to bars and restaurants.
Callum
Callum, 1-night trip with friends
Verified Hotels.com guest review
2/10 Poor
06 April 2023
The decor is tired and needs a refurbishment, there was none of the 'wow' factor that W's are meant to provide. The breakfast buffet was very poor, there was a lot of food but it was poor quality and poorly presented. Staff at the rooftop bar were very good, but other staff seemed not to care about much. And in this day and age, a hotel still using toiletries in small disposable bottles is really disappointing.