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Ace Hotel New York

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View from room
Loft Suite One King Bed | Living area | 42-inch LCD TV with cable channels, TV
42-inch LCD TV with cable channels, TV
Loft Suite One King Bed | 1 bedroom, premium bedding, minibar, in-room safe
1 bedroom, premium bedding, minibar, in-room safe

Overview of Ace Hotel New York

Ace Hotel New York

4-star property
4-star hotel with restaurant, near Empire State Building

8,4/10 Very good

1 012 verified Hotels.com guest reviews

Popular amenities

  • Parking available
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
  • Air conditioning
Map
20 West 29th Street, New York, NY, 10001

Room options

About this area

What's nearby

  • In Manhattan
  • 5th Avenue - 1 min walk
  • Empire State Building - 6 min walk
  • Madison Square Garden - 9 min walk
  • Broadway - 13 min walk
  • Bryant Park - 13 min walk
  • Times Square - 14 min walk
  • Grand Central Terminal - 19 min walk
  • Rockefeller Center - 20 min walk
  • New York University - 22 min walk
  • Central Park - 33 min walk

Getting around

  • New York, NY (NYS-Skyports Seaplane Base) - 9 min drive
  • Teterboro, NJ (TEB) - 16 min drive
  • Linden, NJ (LDJ) - 26 min drive
  • LaGuardia Airport (LGA) - 32 min drive
  • Newark Liberty Intl. Airport (EWR) - 37 min drive
  • John F. Kennedy Intl. Airport (JFK) - 51 min drive
  • New York W 32nd St. Station - 4 min walk
  • New York 23rd St. Station - 8 min walk
  • Penn Station - 11 min walk
  • 28 St. Station (Broadway) - 2 min walk
  • 34 St. Station (Herald Square) - 6 min walk
  • 28 St. Station (Park Av. S) - 6 min walk

Restaurants

  • Sweetgreen - 2 min walk
  • Ben & Jack's Steakhouse - 2 min walk
  • Cafe 28 - 3 min walk
  • The Smith - 3 min walk
  • Pondicheri - 3 min walk

About this property

Ace Hotel New York

Located 1.3 mi (2 km) from the airport, Ace Hotel New York offers a great location, putting you within just a 10-minute walk of 5th Avenue and Empire State Building. Guests can visit the 24-hour fitness center for a workout or grab a bite to eat at Koloman, which serves breakfast and dinner. This upscale hotel is also within a 15-minute walk of Madison Square Garden and Broadway. Fellow travelers like that it's only a short walk to public transportation: 28 St. Station (Broadway) is steps away and 34 St. Station (Herald Square) is 6 minutes.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 280 rooms
  • Arranged over 12 floors

Arriving/Leaving

  • Check-in time from 3 PM - noon
  • Express check-out available
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 21
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Pets

  • Pets allowed (dogs only, 1 per room, up to 25 lbs per pet)*
  • Service animals welcome
  • Restrictions apply*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (USD 65.00 per day)

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:00 AM–10:00 AM
  • 2 coffee shops
  • Restaurant
  • Bar/lounge

Working away

  • Meeting room
  • Coworking spaces

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • 24-hour fitness center

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages

  • English

Room amenities

Be entertained

  • 42-inch LCD TV
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Premium bedding

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Koloman - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. 1-star Michelin rating.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Destination fee: USD 40.16 per accommodation, per night. This fee does not apply to children under 1 year of age.

Optional extras

  • Breakfast costs between USD 10.00 and USD 50.00 per person (approximately)

Children & extra beds

  • Rollaway beds are available for USD 51.64 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 25.00 per pet, per day

Parking

  • Self parking costs USD 65.00 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks and gloves, will be available to guests.

Staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Ace Hotel
Ace Hotel New York
Ace New York
New York Ace Hotel
Ace Hotel New York City
Ace Hotel New York City
Ace Hotel New York Hotel
Ace Hotel New York New York
Ace Hotel New York Hotel New York

Frequently asked questions

Does Ace Hotel New York offer free cancellation for a full refund?
Yes, Ace Hotel New York does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Ace Hotel New York?
As of 28 January 2023, prices found for a 1-night stay for 2 adults at Ace Hotel New York on 05 February 2023 start from R3 591, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Ace Hotel New York?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Ace Hotel New York?
Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 25 lbs per pet. There's a charge of USD 25.00 per pet, per day. Service animals are exempt from fees.
Is parking offered on site at Ace Hotel New York?
Yes. Self parking costs USD 65.00 per day.
What are the check-in and check-out times at Ace Hotel New York?
You can check in from 3 PM - noon. Check-out time is noon. Express check-out and contactless check-in and check-out are available.
Is there an onsite casino at Ace Hotel New York?
No, this hotel doesn't have a casino, but Resorts World Casino (19-min drive) is nearby.
What is there to do at Ace Hotel New York and nearby?
Maintain your daily exercise routine at the 24-hour gym.
Are there restaurants at or near Ace Hotel New York?
Yes, there's an onsite restaurant, Koloman. Nearby restaurants include Pondicheri (3-min walk), ilili (3-min walk), and Vin Sur Vingt (3-min walk).
What's the area around Ace Hotel New York like?
Ace Hotel New York is in Manhattan, a short 2-minute walk from 28 St. Station (Broadway) and 6 minutes' walk from Empire State Building. Travelers say the area is walkable and good for shopping.

Reviews

8,4

Very good

8,6/10

Cleanliness

8,7/10

Staff & service

8,0/10

Amenities

8,1/10

Property conditions & facilities

7,8/10

Eco-friendliness

Reviews

10/10 Exceptional

John, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jason, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Jim, 2-night trip
Verified Hotels.com guest review

4/10 Fair

So I was super excited to stay at an Ace Hotel as they always look really cool ... and well, ace! Sadly it was anything but. The bar area, lobby, general area outside the hotel etc are all great! However, my room clearly hadn't been cleaned properly. The desk was dusty, there was someones glasses cleaner cloth left there. But worst was when i kicked off my shoes after a flight looking forward to sitting down for a few minutes and immediately stepped in someone's chewing gum that had been trodden into the carpet. I did mention this at check out and was cheerily told "oh don't worry, you won't get charged for that!" I mean, it wasn't my chewing gum so I would certainly hope not!! You could tell it had been there for a little while so was gross! One side note is I was charged destination fees on check out ($80 for two nights). I was told when i queried this that I get this information in an email when I booked which I don't have. I accept it's in the small print of hotels.com when I go back and check property details, but it's certainly not made obvious or reiterated at check in. No other hotel in the USA charged this additional that I stayed at.
Hannah, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Kim, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ace is great and Koloman makes perfect
Koloman restaurant more than makes up for the loss of The Breslin and brings the Ace back to the very top tier
Marc, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Good but lacking
It was a good stay. The staff was excellent and friendly. The room was a very good size especially for New York. The bathroom was big and clean. The only issues were the heat in the room didn’t work. We were very cold during the evening. The hot water took forever and water pressure, especially in the morning was low. I wouldn’t rate it a 4-star hotel, but more of a 3.5.
John, 2-night family trip
Verified Hotels.com guest review

4/10 Fair

When it's all attitude and no substance.
The picture of the room was nowhere near any of the photos in the listing. See attached photo of the room. The room was dark with little to no space to unpack. Fridge was unplugged. Missing ceiling lighting fixtures. Skimpy on simple amenities. Johns with hookers on the corner on Saturday night and pot smoker hangout on the opposite corner. It's one thing to promote Ace as a hip joint with an edge. It's another when it's all attitude and a room with a bed.
Clement, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Hip hotel in a great location!
Very cool hotel with a coffee shop, happening bar/lounge and dessert shop all within and/or connected. Friendly and helpful staff!
Susannah, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Mary, 1-night family trip
Verified Hotels.com guest review