Check in was easy, I asked for the bedding for the fold out couch to be delivered to our room but it did not arrive within the first 3 hours so I asked for it again along with 2 extra blankets. One pillow, and 4 sheets was delivered. The third trip to the front desk ended up with one available blanket that was miraculously found. Our room needed help, there was a stain by one bed, the carpet needed repair, one chair was all ripped up, missing shelving in the fridge, marks on the walls, blow dryer falling off the wall, water damage to baseboards. The carpet by the elevator was a tripping hazard. The tv worked, the internet worked, a nice stove, dishes and pots were available. Adding some sort of side table to the beds would have been nice, but unfortunately there was not room. For the price it was good.