4/10 Fair
15 October 2024
Disappointed after seeing photos on Hotels.com
Arrived a bit early and was barked at “your early”! But the room was ready - asked for ID so showed my licence ( as I have done on the previous 6 hotels) to be barked at “ no I want it” so handed it over. Then told parking was limited to first come - queried this and told it states it on the website (checked Hotels website & nothing about limited parking) was told we could use the underground parking @ $15 per day but it’s for compact cars only & we have a Tahoe!
We were not impressed at the reception lady’s attitude and demeanour.
We booked a balcony room but was very disappointed - the room itself was well decorated & the bed comfy but the balcony door had a broom handle in the runner and the view was of the back of a billboard / main road & an empty lot next door that had homeless sleeping in it.
Outside the front on the main road there were homeless begging at the traffic lights, I saw one asleep in the bushes by the secondary door that you have to use when the main doors are locked (after 8pm) - staff advised that if going downtown be aware of the homeless as some can be violent (the local TV news were saying a new police initiative was starting the next week re downtown violence).
The location was ok for the conference centre & downtown but you have to be wary when walking around.
The photos on Hotels.com look really good but they don’t show the view from the balcony - overall very disappointing!!
Kevin
Kevin, 3-night trip
Verified Hotels.com guest review
