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Hilton Boston Park Plaza

4.0 star property
Beaux Arts hotel with 2 restaurants, near Boston Public Garden

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hilton Boston Park Plaza

Meeting facility
Ballroom
Exterior
3 bars/lounges
47-inch Smart TV with digital channels, TV, Netflix

Reviews

8,4 out of 10

Very good

Popular amenities

  • Connecting rooms available
  • Bar
  • Pet-friendly
  • Gym
  • Parking available
  • Air conditioning
Main amenities
  • Daily housekeeping
  • 2 restaurants and 3 bars/lounges
  • Breakfast available
  • Fitness center
  • Valet parking
  • Room service
  • Coffee shop/cafe
  • 24-hour business center
  • 35 meeting rooms
  • Meeting rooms
  • 24-hour front desk
  • Garden
For families
  • Children stay free
  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Premium TV channels
  • Garden
  • Daily housekeeping
The price is R2 169
R3 267 total
includes taxes & fees
27 Dec - 28 Dec

Room options

Available filters for rooms
Showing 22 of 22 rooms

View all photos for Room, 1 Double Bed, Accessible, Bathtub (Mobility)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 1 Double Bed, Accessible, Bathtub (Mobility)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
  • 37 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed (Wicked Small Room)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 1 Double Bed (Wicked Small Room)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
  • 17 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 2 Double Beds

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Deluxe Room, 2 Double Beds

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Wicked Small Room)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed (Wicked Small Room)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible (Mobility & Hearing, Roll-In Shower)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 2 Double Beds, Accessible (Mobility & Hearing, Roll-In Shower)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Wicked Small Room)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed (Wicked Small Room)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Terrace (Garden)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Suite, 1 Bedroom, Terrace (Garden)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
  • 133 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Superior Room, 1 King Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Studio Suite, 1 King Bed with Sofa bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, 1 Bedroom

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Presidential Suite, 1 Bedroom

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
  • 108 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 Queen Bed with Sofa bed

47-inch Smart TV with digital channels, TV, Netflix

Studio Suite, 1 Queen Bed with Sofa bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
  • 51 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Room, 1 Queen Bed (Wicked Small Room)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 1 Queen Bed (Wicked Small Room)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Superior Room, 1 King Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
  • 26 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom

47-inch Smart TV with digital channels, TV, Netflix

Suite, 1 Bedroom

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Superior Room, 2 Queen Beds

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed (Wicked Small Room)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 1 Queen Bed (Wicked Small Room)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 1 Queen Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Double Beds

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 2 Double Beds

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
  • Sleeps 4
  • 2 Double Beds

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Parking available
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8.8 out of 10, Excellent, (1898)
The price is R1 677
R1 952 total
includes taxes & fees
08 Dec - 09 Dec
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About the area

Map
50 Park Plaza, Boston, MA, 02116

What's nearby

  • Boston Common - 7 min walk - 0.6 km
  • Copley Place - 9 min walk - 0.8 km
  • New England Aquarium - 4 min drive - 2.4 km
  • TD Garden - 5 min drive - 2.8 km
  • Fenway Park - 5 min drive - 3.6 km

Getting around

  • Boston, MA (BNH-Boston Harbor Seaplane Base) - 16 min drive
  • Logan International Airport (BOS) - 17 min drive
  • Norwood, MA (OWD-Norwood Memorial) - 34 min drive
  • Bedford, MA (BED-Laurence G. Hanscom Field) - 34 min drive
  • Beverly, MA (BVY-Beverly Municipal) - 34 min drive
  • Lawrence, MA (LWM-Lawrence Municipal) - 37 min drive
  • Portsmouth, NH (PSM-Portsmouth Intl.) - 75 min drive
  • Back Bay Station - 9 min walk
  • South Station - 17 min walk
  • North Station - 27 min walk
  • Arlington Station - 3 min walk
  • Boylston Station - 7 min walk
  • Copley Station - 8 min walk

Restaurants

  • ‪Fire & Ice - ‬3 min walk
  • ‪Tatte Bakery & Cafe | Back Bay - ‬3 min walk
  • ‪Theatre Lobby - ‬1 min walk
  • ‪Maggiano's - ‬3 min walk
  • ‪Rebel's Guild - ‬3 min walk

About this property

Hilton Boston Park Plaza

Hilton Boston Park Plaza puts you in a great location, within just a 10-minute walk of Newbury Street and Boston Common. Guests can visit the fitness center for a workout or grab a bite to eat at Strega Italiano, one of 2 restaurants, which serves Italian cuisine and is open for dinner. Other highlights at this historic hotel include 3 bars/lounges, a snack bar/deli, and a garden. Fellow travelers like the central location for the sightseeing and because it's only a short walk to public transportation: Arlington Station is 3 minutes and Boylston Station is 7 minutes.

Languages

Chinese (Mandarin), English, Filipino, French, German, Hindi, Italian, Japanese, Korean, Portuguese, Russian, Spanish

At a glance

Hotel size

  • 1060 rooms
  • Arranged over 14 floors

Arriving/Leaving

  • Check-in start time: 3 PM; Check-in end time: midnight
  • Early check-in subject to availability
  • Minimum check-in age: 21
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • This property will place a USD 500 per night credit card authorization at check-in for Presidential Suite or Garden Suite bookings.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Up to 2 children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed (dogs only, 1 total, up to 40 lbs per pet)*
  • Service animals welcome
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • WiFi (speed: 50+ Mbps) in rooms*

Parking

  • Onsite valet parking (USD 68 per day)
  • Offsite parking within 499 ft (USD 40 per day)

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) 7:00 AM–11:00 AM on weekdays and 7:00 AM–11:00 AM on weekends
  • 2 restaurants
  • 3 bars/lounges
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Grocery/convenience store

What to do

  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Sailing nearby
  • Whale-watching nearby

Working away

  • 24-hour business center
  • 35 meeting rooms
  • Computer station
  • Conference space (64944 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Built in 1927
  • Garden
  • Library
  • Fireplace in lobby
  • Television in common areas
  • Fitness center
  • Art gallery on site
  • Vegetarian dining options
  • Double-glazed windows
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Banquet hall
  • Beaux Arts architecture

Accessibility

  • Wheelchair accessible
  • Elevator
  • Elevator door width (inches): 36
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 30
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Closed captioned TV
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Ceiling hoist
  • Thin carpet in room

Room amenities

Be entertained

  • 47-inch Smart TV
  • Premium digital channels
  • Netflix

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Pillowtop mattress
  • Free crib/infant bed

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Shower/tub combination
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • WiFi (surcharge) (speed of 50+ Mbps)
  • Phone
  • Desk chair

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Recycling
  • Water-efficient showers only

Special features

Dining

Strega Italiano - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar.
Off the Common - This restaurant specializes in local cuisine and serves breakfast, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Preferred Hotels & Resorts and Historic Hotels of America.

Fees & policies

Refundable deposits

  • Deposit: USD 75.00 per night

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Resort fee: USD 40.75 per accommodation, per night
  • Resort fee inclusions:
    • Additional inclusions
    • Fitness center access

Optional extras

  • WiFi is available in guestrooms for USD 0 per day (rates may vary)
  • Full breakfast is offered for an extra charge of approximately USD 15 to 50 per person
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for USD 30.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 75 per accommodation, per stay

Parking

  • Valet parking costs USD 68 per day
  • Parking is available nearby and costs USD 40 per day (499 ft away)

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
State tax ID - C0015390350
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Boston Park Plaza
Boston Park Plaza Hotel
Hotel Boston Park Plaza
Park Plaza
Park Plaza Hotel
The Boston Park Plaza Hotel And Towers
The Boston Park Plaza Hotel
Boston Park Plaza
Hilton Boston Park Plaza Hotel
Hilton Boston Park Plaza Boston
Hilton Boston Park Plaza Hotel Boston

Frequently asked questions

Does Hilton Boston Park Plaza offer free cancellation for a full refund?
Yes, Hilton Boston Park Plaza does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hilton Boston Park Plaza?
Yes, dogs are welcome, with a limit of 1 total and maximum weight of 40 lbs per pet. There's a charge of USD 75 per accommodation, per stay. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Hilton Boston Park Plaza?
Yes. Valet parking costs USD 68 per day.
What are the check-in and check-out times at Hilton Boston Park Plaza?
Check-in start time: 3 PM; Check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability).
Is there an onsite casino at Hilton Boston Park Plaza?
No, this hotel doesn't have a casino, but Encore Boston Harbor (9-min drive) is nearby.
What is there to do at Hilton Boston Park Plaza and nearby?
Have fun with nearby activities like cycling, boat tours, and hiking. Additional recreation onsite includes fitness classes, Pilates, and yoga. Enjoy amenities like 3 bars, a fitness center, and a garden.
Are there restaurants at or near Hilton Boston Park Plaza?
Yes, there are 2 onsite restaurants, featuring Italian cuisine.
What's the area around Hilton Boston Park Plaza like?
Hilton Boston Park Plaza is in Bay Village, a short 3-minute walk from Arlington Station and 7 minutes' walk from Boston Common. Travelers say the local area is very safe perfect for sightseeing.

Hilton Boston Park Plaza Reviews

Reviews

8,4

Very good

8,8/10

Cleanliness

8,6/10

Staff & service

8,2/10

Amenities

8,4/10

Property conditions & facilities

8,4/10

Eco-friendliness

Reviews

10/10 Exceptional

Concierge was incredibly friendly and helpful
Leon, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Patricia, 1-night family trip
Verified Hotels.com guest review

6/10 Good

In general, the hotel is what you expect for a downtown hotel before a holiday. Crowded and too expensive, but that is how it goes. I was surprised at how unhelpful, and often unfriendly, the staff were. The concierge provided no useful information at all, other staff were often curt. One person did go a bit out of his way -- man named Singh who made checking in quick and at least acted like we weren't a nuisance.
Rhys, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great bargain
I was thinking it was a great deal for that hotel and turns out it’s was because they have some tiny little rooms! I mean tiny! But honestly was great for me and a great bargain so worked out well.
Chauncy, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Did not work for a man came up tried to fix it. States that he did and I wake up in the middle and I freezing because the heat did not work properly and I got sick as a result of staying there and the whole time I was there I felt lousy. I had to ask several times for a portable heater in my room
steve, 4-night business trip
Verified Hotels.com guest review

10/10 Exceptional

George, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

James, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Kevin, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Alicia, 2-night trip with friends
Verified Hotels.com guest review

2/10 Poor

strong cigarette smell
My room smelled like damp cigarettes. The check in attendance were not warm. When I politely spoke to them about the concerns with me room, they were unkind and unhelpful.
2-night business trip
Verified Hotels.com guest review

8/10 Very good

Kylie, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Sara, 1-night business trip
Verified Hotels.com guest review

6/10 Good

Joel, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Addison T, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Margot, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Tina, 2-night trip
Verified Hotels.com guest review

6/10 Good

The hotel was nice and clean but in our room the television was on the side wall and could not be moved so we both had sore necks in the morning and the beds had sheets that seemed to be almost like a rubber sheet. Made the bed hot and uncomfortable during the night. The valet was very helpful and top notch!
Debra, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Laurence, 3-night trip
Verified Hotels.com guest review

6/10 Good

We arrived to a staff strike which included loud drumming, chanting, foghorns etc. It would have been nice to have been told about this prior to arrival. In addition the room was not made up on out 2nd day which meant not clean towels, etc. The water glasses in the main restaurant were dirty on at least the couple tables we sat at and the restaurant was only open a couple hours for lunch, 12:-2:00 p.m. which was frustrating and not what you would expect given the rates charged both for accommodation and food. Not a Hilton best, I've stayed at this property a couple of years ago and it was much better, having said all that the staff who were working were wonderful,
Christina, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Wonderful!
Staff was friendly, check in/out was very easy. Great Location!!
Angela, 3-night trip with friends
Verified Hotels.com guest review

2/10 Poor

Dimple, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

Disappointing
The Park Plaza is noted as being one of the nicest, most historic hotels in all of Boston. The small room size is no surprise, as it is old and you can clearly see the room size when booking the hotel. However, I was not made aware during booking that a massive strike was happening at the hotel, consisting of loud drums and horns from 7 a.m. to 8 p.m. every single day, creating an environment that made it impossible for our baby to sleep or us to relax. Both the hotel staff and Hotels.com were unhelpful, and I have still not been offered any solutions or compensation for the significant disruption. The strikes led to no rest or relaxation, and resulted in practically no housekeeping or guest services. I love this city, but I will never stay in this hotel again. Stay far away.
John, 4-night trip
Verified Hotels.com guest review

2/10 Poor

Horrible stay
Had horrible two nights at the property. Stayed for a night each with a gap of one day and both times the hotel staff was on strike so no room service, basic essentials like body wash, body cream bottles were missing from the bathroom. Rooms I got were tiny inspite of what i had booked on hotels.com. Lobby was always crowded, checkin took half hour. Breakfast area had no tables available, bar took 25 mins to serve a drink. Attitude of the reception was as if they didn’t care. I check out two days early and moved to another hotel.
Dimple, 3-night family trip
Verified Hotels.com guest review