"Advertised as a "boutique hotel," and defined as a small-capacity hotel providing personalized service and considered more trendy and intimate than regular hotels with ability to ensure that color, shape and textures work together. They may also have focus on nature, environment, cuisine, history, etc. Didn't find any of that here. First day of breakfast, there was hot water, but NO tea bags. Second day of breakfast, bagels, but no cream cheese. They did come with cream cheese on them, but it was always caked and cracked and dried; disgusting. A plastic container contained a half dozen or so very small pieces of fruit laying near the bottom. We asked for a wake up call; it wasn't received. We asked for a cab to be ordered one time; it was not done. They always had an excuse! We then set our own alarms and scheduled our own cabs. My leg was swollen; I asked for ice. I was told I'd find it in our freezer. Only empty trays. Another staff member said I was given wrong info. Not even a plastic cup in the bathroom! I had left my purse in a cab that dropped us off one night. VERY upset, I gave my name, room and phone number and STRESSED to the employee if the driver calls or shows up to contact me! I called the desk early next morning to inquire & the employee knew NOTHING about this! Later in the a.m. the driver called the hotel twice and was given an incorrect phone number for me, EVEN THOUGH I provided it! I did receive an unexpected email from hotel to call driver. Boutique?"