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All properties in Mérida, Yucatán, Mexico
1 room, 2 adults

Hotel Palacio Maya

4-star4 stars
Great for families

Good to know

  • Free cribs/infant beds
  • Children's pool
  • Free WiFi
  • Separate bedroom
CALLE 62 NUMERO 327 POR 37 Y 39, COLONIA CENTRO, Mérida, YUC, 97000, Mexico

4-star hotel with outdoor pool, near Paseo de Montejo
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Children's pool
    • Free WiFi
    • Separate bedroom
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19. 

  • Very well located hotel, near everything interesting ( Paseo montejo, museums, downtown,…Dec 26, 2020
  • Very nice staff, hotel clean and people friendly Dec 19, 2020

Hotel Palacio Maya

from ZAR 711
  • Standard Room, 1 Queen Bed
  • Standard Double Room, 2 Queen Beds
  • Studio Suite, 1 Queen Bed, Pool View
  • Suite, 2 Queen Beds
  • Suite, Bathtub
  • Family Suite
  • Presidential Suite

What’s around Hotel Palacio Maya

Landmarks

  • In Centro
  • Paseo de Montejo - 5 min walk
  • U.S. Consulate Merida - 12 min walk
  • Plaza Grande - 24 min walk
  • Mérida Cathedral - 24 min walk
  • Yucatan International Convention Center - 8 min walk

Getting around

  • Manuel Crescencio Rejon Intl. Airport (MID) - 29 min drive

At a glance

Key facts

Hotel size

  • This hotel has 63 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free onsite self parking

  • Wheelchair-accessible parking on site

  • Onsite parking limited

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Poolside bar
  • Room service (during limited hours)
  • Free reception
  • Coffee/tea in a common area
Things to do
  • Indoor pool
  • Outdoor pool
  • Fitness facilities
  • Bicycle rentals nearby
  • Children's pool
Working away
  • One meeting room
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Luggage storage
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built - 2018
  • Elevator
  • Rooftop terrace
  • Garden
  • Terrace
Accessibility
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Visual fire alarm
Languages Spoken
  • English
  • French
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
Freshen up
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch LED TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

BALAM - Overlooking the garden, this buffet restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Hotel Palacio Maya’s small print

Also known as

  • Hotel Palacio Maya Merida
  • Palacio Maya Merida
  • Hotel Palacio Maya Mérida
  • Palacio Maya Mérida
  • Palacio Maya
  • Hotel Palacio Maya Hotel
  • Hotel Palacio Maya Mérida
  • Hotel Palacio Maya Hotel Mérida

Policies

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).

This property accepts credit cards, debit cards, and cash.

Optional extras

Rollaway beds are available for MXN 180.0 per day

Breakfast costs between MXN 169 and MXN 199 for adults, and MXN 99 and MXN 99 for children (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hotel Palacio Maya

  • Does Hotel Palacio Maya offer free cancellation for a full refund?
    Yes, Hotel Palacio Maya does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Hotel Palacio Maya?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Hotel Palacio Maya?
    Yes, there's free self parking. Parking spots may be limited.
  • Is there a pool at Hotel Palacio Maya?
    Yes, there's an indoor pool, an outdoor pool, and a children's pool.
  • Are pets allowed at Hotel Palacio Maya?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Hotel Palacio Maya?
    You can check in from 3:00 PM - anytime. Check-out time is noon.
  • Are there restaurants at or near Hotel Palacio Maya?
    Yes, BALAM offers local and international cuisine and garden views. Nearby restaurants include Café Crème (5-min walk), Trattoria La Pasta (6-min walk), and Pistache (7-min walk).
  • Is there an onsite casino at Hotel Palacio Maya?
    No, this hotel doesn't have a casino, but Casino La Cima (3-min drive) and Diamonds Casino (5-min drive) are both nearby.
  • What is there to do at Hotel Palacio Maya and nearby?
    Have fun during the warmer months with activities nearby such as cycling. Enjoy a swim in the indoor and outdoor pools after a day out and about. Hotel Palacio Maya also has a fitness center and a garden.

Recent reviews

Superb 9,0 From 343 reviews

Exceptional 10,0
The hotel was clean and they had plenty of parking for customers.
Sal, us2 night family trip
Exceptional 10,0
Will be back
Allen, us1 night trip
Very good 8,0
The shower was claustrophobic. The unit did not work fully. We were told those units were old and being replaced. The shower drain was clogged The lavatory drained very slowly
us7 night romance trip
Very good 8,0
Todos muy amables y lindo el hotel, solo cuando pedimos más toallas porque solo dejaron 2 para 4 personas nunca llegaron.
us1 night family trip
Exceptional 10,0
Excellent place to stay
Gordon, ca3 night trip
Good 6,0
Pros: Staff was very friendly. Room was incredibly clean except for the shower which we scrubbed for a while to remove some of the mould. Cons: room was awkward - unable to access save easily; shower leaked which required us to substantially dry the floor each time after use; balcony was very small with no chairs; occasionally room cleaning was performed very late which affected how we used the room.
A&C, ca7 night romance trip
Good 6,0
We liked the unique peacock's, the beautiful courtyard, nice refreshing pool.. The staff was always friendly, great room service. The neighbors were loud and the room was not very sound proof. We did not get but 3 small bottles of water in 7 days for 2 people. We only recieved one package of coffee and were told we would have to pay for any more during our stay.. They may want to stop events by 10 pm so other guests can sleep. Otherwise, we were impressed with such a beautiful hotel, centrally located and within walking distance to many places.
us7 night family trip
Exceptional 10,0
Room was comfortable and cleanand staff was friendly.
Ana, us7 night family trip
Very good 8,0
The staff was friendly and very helpful as needed. Location was perfect for us with easy access by foot or public buses to the main historic centre. But also close to more modern facilities like at Paseo 60 and the lovely Paseo Montejo.. And a Walmart in easy walking distance was good for groceries. We took a larger room with a table and chairs for our 18 day stay.
Beth, ca17 night romance trip
Exceptional 10,0
I liked everything about this hotel. To make the hotel even better would have been to have more weightlifting equipment for the gym or a set of dumbbells and make it larger. Also if complimentary breakfast was included that would of been nice, but other than that the hotel and staff are excellent!!
us22 night trip

Hotel Palacio Maya