6/10 Good
09 August 2022
When I booked our stay I was under the impression we would be on the beach for easy access for my special needs child and mother who is on a walker
When I arrived we were told I was across the street in a upstairs room which was not wheel chair Assessable so I was having to not only carry my child up the stairs but help my mother as well.
Our room was hot which messed with my sons health problems
I let front desk know and they told me that it was a personal problem and I could place a fan in front of the air unit to help circulate the air better which all it was doing was blowing hot air around the room
And then it was a struggle getting my mom and child down the stairs and across the street to the pools and beach on the main property site.
Had I known we would be given a room that wasn’t accessible that met our needs or that it was not air conditioned I would have paid for a different complex
I even asked for a different room and I would just add a little more to it and the front desk lady was rude and told me no that it was already booked and I couldn’t change it and I also couldn’t get a refund to stay else where at the last min
So we didn’t get to enjoy our expensive stay at this place
Britney, 3-night family trip
Verified Hotels.com guest review
