Ok- this was ridiculously disappointing as a HH member. We arrived early Friday evening just before the dinner hour to a empty front desk and another family who had been standing there for a while waiting to purchase stuff from the market. It took the other mom and I several minutes to find someone and that was only after we both called “hello” and knocked on several doors. When the female desk person finally came out, it turned out one of the male employees had been there sitting on his phone in the lobby! What?!
Then to make matters worse, I confirmed with the staff member that the room had a couch bed as we would need it in the king suite. Then we came back from dinner with 2 tired kids and NO linens on the bed- no mattress pad, no sheets, nothing. When I call- the same female staff says- “well, you will just have to come get them youselves?!”
I was tired and annoyed, but the icing on the cake- the same male lazy staff member from earlier was dropping off a guest to the room across from us and then was on his phone AGAIN this time listening and laughing at an inappropriate (at best) video with cussing and the N-word as he boarded the elevator with me and another guest! It was horrible.
The only saving grace was this mornings staff was wonderful and kind and organized. The breakfast wasn’t stellar compared to other Hilton’s but I suppose grab and go options are all that should be expected by the airport hotel.