Somerset Swan Lake Hefei

Photo gallery for Somerset Swan Lake Hefei

Primary image
Indoor pool
Indoor pool
In-room safe, laptop workspace, soundproofing, iron/ironing board
In-room safe, laptop workspace, soundproofing, iron/ironing board

Overview of Somerset Swan Lake Hefei

Somerset Swan Lake Hefei

4.0 star property
Lakefront aparthotel in Hefei New Culture District with indoor pool and restaurant

7,0/10 Good

13 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Kitchen
Map
No 888 Qianshan Road, New Municipal and Cultural District, Hefei, AnHui, 230031
Main amenities
  • 250 smoke-free apartments
  • Daily housekeeping
  • Restaurant
  • Indoor pool
  • Breakfast available
  • Free children's club
  • Health club
  • Sauna
  • Steam room
  • Valet parking
  • Babysitting
  • Conference center
For families
  • Children stay free
  • Babysitting (surcharge)
  • Playground on site
  • Children's club (free)
  • Kitchen
  • Television
Cleaning & safety
  • Professionally cleaned
  • Cleaned with disinfectant
  • 24-hour vacancy between guest stays
  • Sheets and towels washed at 60°C

Choose dates to view prices

About this area

What's nearby

  • In Hefei New Culture District

Getting around

  • Hefei (HFE-Xinqiao Intl.) - 40 min drive
  • Hefei South Railway Station - 14 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

About this property

Somerset Swan Lake Hefei

A great choice for a stay in Hefei, Somerset Swan Lake Hefei features a free kids' club and offers an airport shuttle during limited hours for CNY 600 per vehicle. Guests can relax at the sauna, work out at the health club, or grab a bite to eat at the restaurant. An indoor pool and a steam room are other highlights, and apartments feature fireplaces and kitchens. Fellow travelers like the family-friendly amenities and spacious guestrooms.

Cleaning and safety practices

Enhanced cleanliness measures

Property is professionally cleaned
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Check-in time from 2:00 PM - midnight
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • Guests may be subject to health screenings for COVID-19 at the property. Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (5 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)
  • Babysitting*
  • Free children's club

Pets

  • No pets or service animals allowed

Property amenities

Pool/Spa

  • Indoor pool
  • Sauna
  • Steam room

Internet

  • Free WiFi

Parking and transportation

  • Free self parking on site
  • Valet parking on site (CNY 40 per day)
  • Roundtrip airport shuttle (surcharge) from 9:00 AM - 9:00 PM
  • Area shuttle (surcharge)

Family friendly

  • Children stay free
  • Free children's club
  • Playground
  • Babysitting (surcharge)

Kitchen

  • Refrigerator
  • Stovetop
  • Microwave
  • Electric kettle
  • Cookware/dishes/utensils
  • Toaster

Dining

  • Buffet breakfast available for a fee weekdays 7 AM–10 AM: CNY 90 per person
  • 1 restaurant

Bedrooms

  • Rollaway/extra beds: CNY 200.0 per day

Bathrooms

  • Shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer

Living spaces

  • Fireplace

Entertainment

  • TV with cable service
  • DVD player

Outdoor areas

  • Balcony
  • Barbecue grill
  • Garden

Laundry

  • Washer/dryer
  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Business center
  • Laptop workspace
  • Conference center

Climate control

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Assistive listening devices in meeting rooms
  • Doorbell and phone notification
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • In-room accessibility
  • Phone accessibility kit
  • Soundproofing
  • Visual alarms in hallways
  • Wheelchair-accessible path to elevator
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Safe
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Safe at front desk
  • Free newspapers (lobby)
  • Free bottled water

Location highlights

  • On the lake
  • In the business district
  • In the city center
  • Near the bay

Things to do

  • Health club

Safety features

  • Carbon monoxide detector
  • Fire extinguisher
  • First aid kit
  • Security system
  • Smoke detector
  • Window guards

General

  • 250 rooms
  • Built in 2017
  • Access via exterior corridors

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of CNY 90 per person (approximately)
  • Airport shuttle service is offered for an extra charge of CNY 600 per vehicle (one-way)
  • Area shuttle service is offered for an extra charge

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Babysitting is available for an extra charge
  • Rollaway beds are available for CNY 200.0 per day

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Valet parking costs CNY 40 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and cash.

Also known as

Somerset Swan Lake Hefei Aparthotel
Somerset Swan Aparthotel
Somerset Swan
Somerset Swan Lake Hefei China - Anhui
Somerset Swan Lake Hefei Hefei
Somerset Swan Lake Hefei Aparthotel
Somerset Swan Lake Hefei Aparthotel Hefei

Frequently asked questions

Overall score and ratings

7,0

Good

8,0/10

Cleanliness

7,3/10

Staff & service

7,7/10

Property conditions & facilities

10/10 Exceptional

Highly recommended!
Arguably the best ever hotel I have ever stayed in China. The room is spacious and clean. Unlike many other hotels in China (including a five star hotel in same area I stayed before), everything in this hotel works as they are designed to. Front desk is helpful and friendly. Highly recommended! A minor complaint is that its telephone set is unintuitive to use.
Zhiliang, 2-night business trip
Verified Hotels.com guest review

4/10 Fair

Simon, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

We liked the room very much. It was clean and comfortable.
Caprice, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Comfortable
4-night trip
Verified Expedia guest review

10/10 Exceptional

Best choice for family style
In the room,it has large refrigerator, stove for cooking and even a laundry machine under cabinet. Very new for everything
jennifer, 2-night trip
Verified Expedia guest review

10/10 Exceptional

1-night family trip
Verified Hotels.com guest review

8/10 Very good

位置地点佳,附近10分鐘路程就有百貨公司,有各式餐廳,过個馬路就是天鵝湖。
Shen-Chih, 3-night family trip
Verified Hotels.com guest review

2/10 Poor

前台服務差,只顧打發住宿人退房,發票不願開具,不交代取消預授權流程
1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

1-night business trip
Verified Hotels.com guest review

6/10 Good

日本語を話せる人が1人いました。少し助かりました。タクシーで行くとき運転手が迷うのが大変でした。。。
8-night trip
Verified Expedia guest review