Experience the warmth of Gramado City Centre at Serrazul Hotel Distributed by Intercity, where modern comfort and family-friendly fun blend together. Unwind in the sauna or steam room, challenge yourself at billiards, and enjoy a free breakfast buffet.
Reviews
9.49.4 out of 10
Exceptional
Popular amenities
Bar
Parking available
Pool
Gym
Non-smoking
Free breakfast
Main amenities (12)
Daily housekeeping
Restaurant and bar/lounge
Indoor pool
Free children's club
Fitness center
Sauna
Steam room
Valet parking
Room service
Babysitting
Conference center
24-hour front desk
For families (6)
Children stay free
Babysitting (surcharge)
Children's club (free)
Private bathroom
Television
Garden
The current price is R1 483
R1 483
R1 687 total
includes taxes & fees
03 Aug - 04 Aug
Room options
Available filters for rooms
Showing 10 of 10 rooms
View all photos for Apartamento
Apartamento
8,68,6 out of 10
Excellent
20 reviews
(20 reviews)
Highlights
Soundproofed
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Bathrobes
Private bathroom
Bidet
Hair dryer
21 sq m
Sleeps 3
1 Double Bed OR 3 Twin Beds
View all photos for Superior Suite
Superior Suite
9,69,6 out of 10
Exceptional
5 reviews
(5 reviews)
Highlights
Soundproofed
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Bathrobes
Private bathroom
Bidet
Hair dryer
36 sq m
Sleeps 3
1 Double Bed OR 1 Double Bed and 1 Double Sofa Bed
Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani) - 86 min drive
Salgado Filho Intl. Airport (POA) - 103 min drive
Restaurants
Tea Shop - 2 min walk
Casa Galo - 3 min walk
Doze Gastronomia - Restaurante de Fondue - 1 min walk
Cacique Restobar - 3 min walk
Ristorante Tarantino - 2 min walk
About this property
Serrazul Hotel Distributed by Intercity
Serrazul Hotel Distributed by Intercity features a free kids' club and puts you just steps from Gramado Covered Street. The restaurant is perfect for a bite to eat, and you can unwind with a drink at the bar/lounge or visit the sauna for a relaxing end to the day. Other features include an indoor pool, a fitness center, and a steam room. Fellow travelers love the helpful staff and location.
Languages
English, Portuguese, Spanish
More about this property
VISIBILITY
At a glance
Hotel size
152 rooms
Arranged over 3 floors
Arriving/Leaving
Check-in start time: 2 PM; check-in end time: midnight
Minimum check-in age – 18
Check-out time is noon
Special check-in instructions
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Guests are recommended to download the property's Orange mobile app before check-in
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
One child (5 years old and younger) stays free when occupying the parent or guardian's room using existing bedding, but may not be eligible for free breakfast
Parents must have child's birth certificate and photo ID*
Babysitting*
Supervised childcare*
Free children's club
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
On-site valet parking (BRL 44 per day)
Other information
Smoke-free property
LOB_HOTELS
Property amenities
Food and drink
Free buffet breakfast each morning 8 AM–10:30 AM
Restaurant
Bar/lounge
Room service (limited hours)
Snack bar/deli
Traveling with children
Children stay free (see details)
Free children's club
Supervised childcare (surcharge)
What to do
Pool table
Working away
Conference center
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Luggage storage
Pool loungers
Facilities
1 building/tower
Safe-deposit box at front desk
Garden
Television in common areas
Fitness center
An indoor pool
Arcade/game room
Sauna
Steam room
Banquet hall
Accessibility
Elevator
Wheelchair accessible
Grab bar near toilet
ROOM
Room amenities
Be entertained
LCD television
Cable TV channels
Home comfort
Minibar
Bathrobes
Sleep well
Blackout drapes/curtains
Soundproofed rooms
Bed sheets provided
Freshen up
Private bathroom
Shower only
Bidet
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Phone
More
Daily housekeeping
In-room safe
MONETIZATION_ON
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
A tax is imposed by the city: BRL 3.28 per accommodation, per night
Children & extra beds
Supervised childcare is available for an extra charge
Babysitting is available for an extra charge
Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
Parking
Valet parking costs BRL 44 per day
Policies
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Guests can rest easy knowing there's a smoke detector on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club
Also known as
Serrazul Hotel Gramado
Serrazul Hotel
Serrazul Gramado
Serrazul
Serrazul Hotel
Serrazul Hotel Distributed by Intercity
Serrazul Hotel Distributed by Intercity Hotel
Serrazul Hotel Distributed by Intercity Gramado
Serrazul Hotel Distributed by Intercity Hotel Gramado
HELP_OUTLINE
Frequently asked questions
Does Serrazul Hotel Distributed by Intercity offer free cancellation for a full refund?
Yes, Serrazul Hotel Distributed by Intercity does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Serrazul Hotel Distributed by Intercity?
Yes, there's an indoor pool.
Are pets allowed at Serrazul Hotel Distributed by Intercity?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Serrazul Hotel Distributed by Intercity?
Yes. Valet parking costs BRL 44 per day.
What are the check-in and check-out times at Serrazul Hotel Distributed by Intercity?
Check-in start time: 2 PM; Check-in end time: midnight. Check-out time is noon.
What is there to do at Serrazul Hotel Distributed by Intercity and nearby?
Serrazul Hotel Distributed by Intercity has an indoor pool, a sauna, and a steam room, as well as an arcade and a garden.
Are there restaurants at or near Serrazul Hotel Distributed by Intercity?
Yes, there's an onsite restaurant.
What's the area around Serrazul Hotel Distributed by Intercity like?
Serrazul Hotel Distributed by Intercity is a short 2-minute walk from Gramado Covered Street and 3 minutes' walk from Sao Pedro Church. Travelers give top marks for the hotel's prime location.
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Serrazul Hotel Distributed by Intercity Reviews
Reviews
9,4
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9,4/10
Cleanliness
9,4/10
Staff & service
9,2/10
Amenities
9,0/10
Property conditions & facilities
9,0/10
Eco-friendliness
Reviews
10/10 Exceptional
01 February 2025
Great location and excellent staff
Francisco
Francisco, 2-night trip
10/10 Exceptional
12 May 2025
Excelente...
RENE
RENE, 5-night trip
10/10 Exceptional
19 August 2024
Excellent, modern
marcus
marcus, 2-night trip
10/10 Exceptional
16 March 2025
.
Henrique
Henrique, 1-night trip
10/10 Exceptional
06 July 2025
Maria Elisa
Maria Elisa, 1-night trip
10/10 Exceptional
04 July 2025
Cristiano
Cristiano, 1-night trip
8/10 Very good
04 July 2025
Excelente localização!
Foi uma estadia muito confortável, quarto e banheiro com temperatura incrivelmente agradáveis, apesar dos termômetros lá fora marcarem quase zero graus!
A localização é fantástica! Pertinho de tudo no centro!
O que decepcionou foi o Wi-Fi, praticamente inexistente!
Marcia Akemi
Marcia Akemi, 4-night trip
10/10 Exceptional
03 July 2025
Wagner
Wagner, 3-night trip
8/10 Very good
03 July 2025
Cama de casal com colchão excelente porém a cama de solteiro o colchão não era confortável. Apresentava excesso de uso
Janaina
Janaina, 4-night trip
8/10 Very good
03 July 2025
O hotel conta com uma boa estrutura e conforto. Passamos por dias frios em Gramado e dentro do hotel sempre estava agradável. O quarto era bem confortável, a calefação e o chuveiro a gás fizeram total diferença. A piscina é muito gostosa, com água quentinha, e a área da lareira muito aconchegante. A localização do hotel é maravilhosa e fica perto das principais atrações do centro da cidade. A única coisa que pesou mais na minha avaliação foi o atendimento. Na hora do check-in estávamos com algumas malas e ninguém se disponibilizou a auxiliar, diferente da família que foi atendida depois de nós. No check-out foi a mesma coisa. Vimos funcionários auxiliando outras pessoas a colocar no porta malas e na nossa vez nem deixaram o nosso carro na porta. Não sei se acharam que tínhamos cara de pessoas mais simples, mas enfim, não foi algo que atrapalhou nossa viagem.
Julian Loui
Julian Loui, 2-night trip
8/10 Very good
02 July 2025
Chegamos à noite em função das condições do tempo, avisei que atrasaríamos, ao chegar recebi o penúltimo quarto do hotel, visivelmente fomos trocados de quarto, a etiqueta foi sobreposta a outra, temos 59 e 66 anos, pegar elevador até o segundo andar e depois subir para o terceiro via escada ou um elevador de tubo individual... depois ir até o final do corredor, penúltimo quarto...
Verified traveller
4-night trip
10/10 Exceptional
01 July 2025
Ótimo
Verified traveller
1-night trip
10/10 Exceptional
30 June 2025
MARCIA A DA
MARCIA A DA, 1-night trip
8/10 Very good
30 June 2025
A localização é o bar no térreo sao ótimos
A limpeza estava bem . Café da manhã poderia ser melhor . Muita oferta de carboidratos pães bolos . Falta produtos mais saudáveis
Eliane
Eliane, 1-night trip
8/10 Very good
28 June 2025
Boa hospedagem
Aptos amplos, limpos. Boa calefação.
Café da manhã tradicional.
Colaboradores eficientes.
Localização maravilhosa. Próximo a tudo.
roberto
roberto, 4-night trip
10/10 Exceptional
28 June 2025
LINDOMAR
LINDOMAR, 1-night trip
10/10 Exceptional
27 June 2025
Flavio
Flavio, 1-night trip
10/10 Exceptional
27 June 2025
Carmen
Carmen, 2-night trip
10/10 Exceptional
27 June 2025
Monica
Monica, 2-night trip
10/10 Exceptional
24 June 2025
carlos robert
carlos robert, 2-night trip
10/10 Exceptional
23 June 2025
EXCELENTE OPÇÃO EM GRAMADO
Hotel excelente e com localização impecável. O quarto e o café da manhã são simplesmente fantásticos.
ANDREA
ANDREA, 1-night trip
10/10 Exceptional
22 June 2025
Impecável
Fernanda
Fernanda, 1-night trip
10/10 Exceptional
21 June 2025
ELOGIO
Foi muito boa . Quarto bom , café da manhã excelente