2/10 Poor
13 November 2024
1 star do not recommend
The property is advertised as a “condo-style hotel,” which led me to believe we would have the convenience and ease typically associated with a hotel stay. However, this turned out to be a completely different experience.
First, the location information provided on Hotels.com was inaccurate. Kasa operates multiple buildings, but this critical detail wasn’t made clear on the listing. We ended up parking at the wrong building because the address provided by Hotels.com didn’t match the specific instructions sent by Kasa after we checked in online. The initial misdirection and lack of clarity caused us significant inconvenience, and we had to navigate unfamiliar surroundings with our luggage to locate the actual building.
Even after arriving at the correct building, the check-in process was unnecessarily complicated. With no on-site staff and no clear instructions, it took us nearly an hour to find and access our room. Standing outside, carrying our bags, and trying to decipher the instructions was frustrating and anything but the “convenient, fast, and easy” experience I had expected.
The restrooms were dirty and the rest of the apartment looked like it was not cleaned properly.
Overall, I feel that Kasa’s listing on Hotels.com is misleading, and I would not recommend this property to anyone
Ricardo
Ricardo, 1-night business trip
Verified Hotels.com guest review