8/10 Very good
24 February 2023
Everything were excellent except Housekeeping
5* for Valet and Concerige - Valet had been very attentive, helpful, prompt and warm with great smiles. The Concerige team had been top notch with Jim C being the Super Star! We had some requests prior to our arrival and Jim personally ensured all requests were fulfilled, he even ran over to greet us upon our arrival. Saw him almost everyday throughout our stay and we had some brief chat which turned out we used to live in the same area years ago!
4* for the Front Desk due to the 'missing' final receipt which was promised to be sent over via email (even confirmed my email on-file was correct) which after 10hrs after check out, no show. Had to request via email which was received promptly.
Now onto the worst experience. Housekeeping! Several incidents happened which caused me to give them 1*. One day we left early around 8 and came back to our room around 130 but found the room wasn't ready. Called them to have room done after 330 but they showed up at 2! We promptly asked them to return after 330 but requested a box of facial tissue first because ours was out. She said she had none in her cart and tapped on her smartphone and said would be given to us right away - nothing happened. Another night we called them to vacuum the floor because we had sand on our shoes. Waited 2hrs no show, then next morning still nothing! No call no show! Shower drainnage was clogged on day 4 which showed housekeeping didn't clean up the hair on the drainage daily / cutting corners?
Jason
Jason, 4-night family trip
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