4/10 Fair
15 May 2023
We arrived in the evening and were greeted by the reception staff who were exceptionally polite and helpful. However on arriving at the room we found it very dated. The door was difficult to open and covered in ants. There was a gap underneath the door which was covered one side by a door brush, whilst the side facing us was exposed. This became quite a problem as it meant that insects could get in and in our case we were met with a rather large cockroach. The room had aircon which was a plus and was quite spacious, however the lighting was very dim and made it quite dark across the room. When attempting to open the balcony door, the handle was broken meaning that we couldn't open the door or windows. This was an issue as we booked a sea view room, but found it hard to get out an actually see it. The bathroom is stuck in time. The toilet is placed in a very awkward position. At dinner we had a very cold reception from the staff who were more concerned with us signing drink orders than attending to us. Moreover there was flies everywhere and dinnerware had food remains. There were multiple incidences of power cuts and no wifi for the rest of the night. We decided to leave and book another hotel due to the lack of cleanliness, unfriendly feel and lack of amenities. On checking out, there was no enquiry as to why or how our stay had been or even provide a partial refund, but simply to pay the drinks tab. I would only recommend this place if you are desperate to stay somewhere.
Nabeela
Nabeela, 6-night family trip
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