The Westin Turtle Bay Resort & Spa, Mauritius

Photo gallery for The Westin Turtle Bay Resort & Spa, Mauritius

Primary image
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
2 outdoor pools, pool umbrellas, sun loungers

Overview of The Westin Turtle Bay Resort & Spa, Mauritius

The Westin Turtle Bay Resort & Spa, Mauritius

5.0 star property
Balaclava beachfront hotel with 5 restaurants and spa

8,6/10 Fabulous

161 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
The price is R4 996
Price available on 2022/08/17
Map
Turtle Bay, Balaclava
Main amenities
  • Daily housekeeping
  • On the beach
  • 5 restaurants and 2 bars/lounges
  • Full-service spa
  • 2 outdoor pools
  • Breakfast available
  • Free children's club
  • Free supervised childcare
  • Health club
  • Outdoor tennis court
  • Sauna
  • Beach umbrellas
For families
  • Children stay free
  • Free cribs/infant beds
  • Supervised childcare (free)
  • Children's pool
  • Playground on site
  • Children's club (free)
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • On the beach
  • Turtle Bay - 1 min drive
  • Trou aux Biches Beach - 9 min drive
  • Grand Bay Beach - 15 min drive

Getting around

  • Sir Seewoosagur Ramgoolam Intl. Airport (MRU) - 46 min drive
  • Airport shuttle (surcharge)

About this property

The Westin Turtle Bay Resort & Spa, Mauritius

At The Westin Turtle Bay Resort & Spa, Mauritius, you can hit the beach to enjoy the shade from a beach umbrella or relax in a sun lounger, plus you'll have access to onsite scuba diving, snorkeling, and sailing. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and aromatherapy. Beach Grill, one of 5 restaurants, offers a beachfront location and serves breakfast, lunch, and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, a free kid's club, and a poolside bar. Fellow travelers say good things about the comfortable beds and helpful staff.

All-inclusive

All-inclusive room rates at The Westin Turtle Bay Resort & Spa, Mauritius are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

Chinese (Mandarin), English, French, German, Russian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Contactless check-in and check-out
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 190 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • Free supervised childcare
  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • 5 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Private dining
  • 24-hour room service

Traveling with children

  • Children stay free
  • Free children's club
  • Children's pool
  • Playground
  • Free supervised childcare/activities

What to do

  • On the beach
  • Tennis
  • Fitness classes
  • Kayaking
  • Sailing
  • Scuba diving
  • Snorkeling
  • Water skiing
  • Bicycle tour information
  • Golfing nearby
  • Horse riding nearby

Working away

  • 24-hour business center
  • 6 meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bicycle rentals
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 2014
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
  • Health club
  • 2 outdoor pools
  • Full-service spa
  • Outdoor tennis court
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Lowered electrical outlets in bathroom
  • Height-adjustable showerhead
  • Grab bar near toilet
  • Transfer shower
  • Lever door handles
  • No elevator (single level property)
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages

  • Chinese (Mandarin)
  • English
  • French
  • German
  • Russian

Room amenities

Be entertained

  • DVD player
  • Flat-screen television
  • Premium satellite channels
  • Pay movies

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Free crib/infant bed
  • Free rollaway/extra bed

What to enjoy

  • Balcony
  • Separate sitting area

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

All-inclusive

All-inclusive room rates at The Westin Turtle Bay Resort & Spa, Mauritius are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Spa

Heavenly Spa by Westin has 10 treatment rooms. Services include deep-tissue massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily.

Dining

Beach Grill - This beachfront theme restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Fusion - This restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Kangan - This beach restaurant specializes in Indian cuisine and serves dinner only. Open daily.
Mystique - This bar serves light fare only. Happy hour is offered. Open daily.
Seasonal Tastes - This buffet restaurant serves breakfast, lunch, and dinner. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Christmas Eve (24 December) Gala Dinner per adult: USD 110
  • Christmas Eve (24 December) Gala Dinner per child: USD 55 (up to 11 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: USD 140
  • New Year's Eve (31 December) Gala Dinner per child: USD 70 (up to 11 years old)

Optional extras

  • Breakfast costs between USD 25 and USD 40 for adults, and USD 25 and USD 40 for children (approximately)
  • Airport shuttle service is offered for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Policies

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Also known as

Westin Mauritius Turtle Bay
Westin Mauritius Turtle Bay Resort
Westin Turtle
Westin Turtle Resort
Westin Turtle Bay Resort Mauritius Balaclava
Westin Turtle Bay Resort Mauritius
Westin Turtle Bay Mauritius Balaclava
Westin Turtle Bay Mauritius
The Grand Mauritian Resort And Spa
The Westin Turtle Bay Resort & Spa Mauritius Balaclava
The Grand Mauritian Hotel Balaclava
The Westin Mauritius Turtle Bay Resort Spa
The Westin Turtle Bay Resort & Spa, Mauritius Hotel
The Westin Turtle Bay Resort & Spa, Mauritius Balaclava
The Westin Turtle Bay Resort & Spa, Mauritius Hotel Balaclava

Frequently asked questions

Does The Westin Turtle Bay Resort & Spa, Mauritius offer free cancellation for a full refund?
Yes, The Westin Turtle Bay Resort & Spa, Mauritius does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at The Westin Turtle Bay Resort & Spa, Mauritius?
As of 16 August 2022, prices found for a 1-night stay for 2 adults at The Westin Turtle Bay Resort & Spa, Mauritius on 17 August 2022 start from R4 996, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at The Westin Turtle Bay Resort & Spa, Mauritius?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at The Westin Turtle Bay Resort & Spa, Mauritius?
Yes, there are 2 outdoor pools and a children's pool.
Are pets allowed at The Westin Turtle Bay Resort & Spa, Mauritius?
Sorry, pets aren't allowed.
Is parking offered on site at The Westin Turtle Bay Resort & Spa, Mauritius?
Yes, there's free self and valet parking.
Is airport shuttle service offered by The Westin Turtle Bay Resort & Spa, Mauritius?
Yes, an airport shuttle is available.
What are the check-in and check-out times at The Westin Turtle Bay Resort & Spa, Mauritius?
You can check in from 3 PM - midnight. Check-out time is noon. Contactless check-in and check-out are available.
Is there an onsite casino at The Westin Turtle Bay Resort & Spa, Mauritius?
No, this hotel doesn't have a casino, but Senator Club Casino Grand Bay (15-min drive) and Ti Vegas Casino (23-min drive) are both nearby.
What is there to do at The Westin Turtle Bay Resort & Spa, Mauritius and nearby?
Have fun with onsite activities like kayaking, sailing, and water skiing and improve your game at the onsite tennis courts. Additional recreation onsite includes aerobics. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. The Westin Turtle Bay Resort & Spa, Mauritius also has 2 bars, a sauna, and a health club, as well as a picnic area and a garden.
Are there restaurants at or near The Westin Turtle Bay Resort & Spa, Mauritius?
Yes, there are 5 onsite restaurants, featuring beachfront dining, Indian cuisine, and pool views. Nearby restaurants include La Faya (3.1 mi), Cabane Du Filao (3.9 mi), and Le Skipper (4.5 mi).
Does The Westin Turtle Bay Resort & Spa, Mauritius have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around The Westin Turtle Bay Resort & Spa, Mauritius like?
The Westin Turtle Bay Resort & Spa, Mauritius is located a short 1-minute walk from Turtle Bay.

Overall score and ratings

8,6

Fabulous

9,1/10

Cleanliness

8,7/10

Staff & service

8,4/10

Amenities

8,9/10

Property conditions & facilities

10,0/10

Eco-friendliness

10/10 Exceptional

Such a beautiful hotel. I mean, I saw the pictures online before booking it, obviously. However, they don't do this property much justice! I was blown away by it's beauty as well as the friendliness of the staff. I remember there was a time when I mentioned that I would love to eat seafood while in Mauritius and the concierge called to one of the in-house restaurants and reserved a table for me an hour later for their 5-course seafood dinner.
Garland, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Couldn’t fault it!
Lauren, 7-night romance trip
Verified Expedia guest review

8/10 Very good

The entrance to the hotel is nice and there is a nice walk way to the beach from the lobby. The adult pool was okay, but a lot of bird poo on the floor just as you enter the pool. We had to request for this to be thoroughly cleaned, which was actioned immediately. However we as the customer should not have to highlight this to the hotel managers and instead should be maintained regularly. The pool staff weren't very attentive, we had to wait over 20 minutes for a drink and it wasn't busy at all. We highlighted our concerns with the hotel manager and catering manager who quick started to make changes to the operations of the hotel and we could see a big difference after a few more hours. The service got better from day 2 onwards and pretty much all the staff knew our names and greeted us nicely throughout the stay.
Priyesh, 7-night romance trip
Verified Expedia guest review

6/10 Good

We arrived earlier, than check-in time (3 pm), so we know we need to wait maximum till 3pm. Unfortunately at 3:35pm our room was still not ready... Around 3:45pm we get our room, but we didn't understand why we wait that long time, because our room wasn't cleaned properly... We made a half board upgrade, so we get dinner, but the food was not really good. Every night was "International" and one additional type of food. The International here mean = Indian food...... The hotel in and out was nice, the workers are helpful (not everyone), but for this price the food need to be perfect as well....
2-night trip
Verified Hotels.com guest review

6/10 Good

It was ok overall. in my opinion, not really a 5-star service
7-night family trip
Verified Expedia guest review

2/10 Poor

If you want a mediocre resort with TERRIBLE service, the Westin is your resort. I cannot tell you how disappointed we were with our stay here. No one in the entire resort ever smiled at us or offered help. It felt like a bad cruise ship! It was overcrowded with a fend for yourself attitude. The gym is worse than any Holiday Inn. it was a small white room with tiny windows, trash everywhere, no wipes or towels, and VERY dirty equipment. The food was awful, but the nonexistent service was what was most disappointing. Our room also leaked water and smelled like mildew. The room offers no privacy as it has no doors or solid walls between the bathroom and bedroom. We went three days with no new towels or cleaning of our room...yet they always remembered to check the mini bar!!!! Obviously, money was the only concern here. When the cleaning staff finally came, it was at 10 pm!!!!! Unacceptable! I would never, ever stay there again or recommend it.
4-night family trip
Verified Expedia guest review

10/10 Exceptional

Great amenities, high level of customer service and attention to detail. The front office manager Aldo was exceptionally helpful and welcoming. He made sure that everything were up to standard. Accessible eateries, 3 restaurants at the resorts. The resort is located at seafront with a beautiful view. I particularly loved the pool with a poolside bar which was very convenient
3-night romance trip
Verified Expedia guest review

8/10 Very good

4-night trip
Verified Expedia guest review

6/10 Good

Coffee kittle was dirty/used. Assigned an ocean view room that had no ocean view at all. Had to transfer to another room.
hnjoshi, 4-night romance trip
Verified Expedia guest review

6/10 Good

Very Average Hotel
Slow check in. Slow service in restaurants and extraordinarily high food costs (even for Mauritius). General feeling is that there is no leadership team running the hotel - and things just drift along at a pace which the staff decide on the day.
3-night business trip
Verified Hotels.com guest review