4/10 Fair
30 December 2019
Below avg hotel, friendly staff
Pick up from the airport was included in the booking but They didn't even respond to the 2 emails we sent (24 & 12 hours before checking in). from there it all went downhill. We were the only guests (Some guests arrived the next day). There is no lift, thank God our room was on first floor. The staff did offer to help with the bags. There is no cafe or restaurant within the hotel (still in progress apparently). The overall cleanliness of the hotel and our room was okay, nothing great. The bathroom door was improperly built and didn't close. The staff was very friendly. They booked tuk tuk for us into the city using passapp. We wanted a taxi back to the airport, but the staff could only book a tuk-tuk using pasapp. We ended up booking a taxi using a grab. Overall, it appears as though the idea was really good while building the hotel but they have run out of money. It is a about $2 tuk tuk ride away from City central. Friendly staff makes up for the shortcomings with the half built hotel.
Satish
Satish, 3-night trip
Verified Hotels.com guest review