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Royal Palm Hotel

Photo gallery for Royal Palm Hotel

Front of property - evening/night
32-inch LED TV with satellite channels, TV
Executive Apartment, 2 Bedrooms, Courtyard Area | Living area | 32-inch LED TV with satellite channels, TV
Premium bedding, in-room safe, desk, laptop workspace
32-inch LED TV with satellite channels, TV

Overview of Royal Palm Hotel

Royal Palm Hotel

4.0 star property
4-star Umhlanga hotel with full-service spa, connected to a shopping center

8,2/10 Very good

241 verified guest reviews

Popular amenities

  • Parking available
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
  • Lounge area
The price is R1 185
Price available on 2023/02/15
8 Palm Boulevard, New Town Centre, Umhlanga, KwaZulu-Natal, 4320

Room options

About this area

What's nearby

  • Heart of Umhlanga
  • UShaka Marine World - 23 min drive

Getting around

  • King Shaka Intl. Airport (DUR) - 15 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)


  • Tashas - 3 min walk
  • Mozambik - 3 min walk
  • John Dory's - 4 min walk
  • Circus Circus - 4 min walk
  • Cape Town Fish Market - 4 min walk

About this property

Royal Palm Hotel

Royal Palm Hotel offers an airport shuttle (available 24 hours) for ZAR 350 per person one-way. You can visit the spa to indulge in massages, facials, or aromatherapy, and DISH Restaurant serves breakfast, lunch, and dinner. A bar/lounge, a fitness center, and a sauna are other highlights at this upscale hotel. Fellow travelers like the helpful staff and location.


Afrikaans, English, Xhosa, Zulu

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 94 rooms
  • Arranged over 3 floors


  • Check-in time from 2 PM - 9:00 PM
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 10 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18


  • Babysitting*


  • Pets not allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Secured covered onsite self parking (ZAR 65 per day)
  • Wheelchair-accessible parking and van parking on site


  • Airport shuttle on request (available 24 hours)*


  • Area shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Private dining
  • Room service (limited hours)

Traveling with children

  • Childcare in room (surcharge)

What to do

  • Beach nearby
  • Whale-watching nearby

Working away

  • Business center
  • Meeting rooms
  • Computer station
  • Conference center (3315 square feet of space)


  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop


  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Fitness center
  • Shopping mall on site
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room


  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Low-height counter/sink
  • Grab bar near toilet


  • Afrikaans
  • English
  • Xhosa
  • Zulu

Room amenities

Be entertained

  • 32-inch LED TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Premium bedding

What to enjoy

  • In-room massage
  • Separate sitting area

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Desk chair


  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features


Spa Royale has massage/treatment rooms. Services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy.


DISH Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of approximately ZAR 190–190 for adults, and ZAR 100–190 for children
  • Airport shuttle service is offered for an extra charge of ZAR 350 per person (one-way)
  • Area shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Airport shuttle for children between the ages of 6 and 12 costs ZAR 175 (one-way)


  • Covered self parking costs ZAR 65 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).


<p>Only registered guests are allowed in the guestrooms. </p> <p>Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site. </p><p>The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. </p><p>This property accepts credit cards and cash.</p>

Also known as

Three Cities Royal Palm
aha Royal Palm Hotel Umhlanga
Three Cities Royal Palm Hotel Umhlanga
Three Cities Royal Palm Umhlanga
aha Royal Palm Umhlanga
aha Royal Palm
Three Cities Royal Palm Hotel
Royal Palm Hotel Umhlanga
Royal Palm Umhlanga
aha Royal Palm Hotel
Royal Palm Hotel Hotel
Royal Palm Hotel Umhlanga
Royal Palm Hotel Hotel Umhlanga

Frequently asked questions

Does Royal Palm Hotel offer free cancellation for a full refund?
Yes, Royal Palm Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Royal Palm Hotel?
As of 07 February 2023, prices found for a 1-night stay for 2 adults at Royal Palm Hotel on 15 February 2023 start from R1 185, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Royal Palm Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Royal Palm Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Royal Palm Hotel?
Yes. Self parking costs ZAR 65 per day.
Is airport shuttle service offered by Royal Palm Hotel?
Yes, an airport shuttle is available. The charge is ZAR 350 per person one-way.
What are the check-in and check-out times at Royal Palm Hotel?
You can check in from 2 PM - 9:00 PM. There's a charge for early check-in (subject to availability). Check-out time is 10 AM. Late check-out is available for a charge (subject to availability).
Is there an onsite casino at Royal Palm Hotel?
No, this hotel doesn't have a casino, but Sibaya Casino (9-min drive) and Suncoast Casino and Entertainment World (11-min drive) are both nearby.
What is there to do at Royal Palm Hotel and nearby?
Royal Palm Hotel has a spa and a steam room.
Are there restaurants at or near Royal Palm Hotel?
Yes, there's an onsite restaurant, DISH Restaurant. Nearby restaurants include Tashas (3-min walk), Mozambik (3-min walk), and John Dory's (4-min walk).
What's the area around Royal Palm Hotel like?
Royal Palm Hotel is in the heart of Umhlanga, a short 4-minute walk from Gateway Theatre of Shopping and 6 minutes' walk from Umhlanga Hospital. Travelers give top marks for the hotel's prime location.



Very good




Staff & service




Property conditions & facilities




10/10 Exceptional

Rubin, 2-night trip
Verified guest review

10/10 Exceptional

Nonhle, 1-night trip
Verified guest review

10/10 Exceptional

1-night business trip
Verified guest review

2/10 Poor

Damp and musty smell. AC not working. Stay away
At check-in we were not informed about breakfast or any other details. The room smelt damp and musty. The AC in the bedroom did not work. I called reception twice and was promised twice that someone would come to fix it. This did not happen. Durban during December is extremely hot and humid, so this was an extremely uncomfortable stay. We could not sleep comfortably at night. In the morning I called to request a late checkout. This was due to us not having slept well at night, and my 2 year old daughter could not wake up in the morning. I requested 2 hours and was promptly told they could not give it to me. Keep in mind I am a Gold Rewards member. I was told I could get an hour extra, until 11AM. However, reception called me at 10:30AM telling me I had passed the deadline. The breakfast was really bad! Cold pancakes, stale pastries, no fresh fried eggs offered, and bread not of a great quality. Terrible, terrible coffee! I could not drink it. I will never stay here again, and I would never recommend anyone else to stay here.
Muhammed, 1-night family trip
Verified guest review

2/10 Poor

Terrible Rooms !!
Absolutely terrible rooms, filthy, smelling rooms. Needs urgent revamp, painting, new furniture, lighting, etc. Dirty curtains, lampholders, lamp shades, filthy carpets, etc. Noisy airconditioning, taps need fixing or replacement. Will not stay here again, be careful.
Mohamed, 1-night trip
Verified guest review

10/10 Exceptional

Excellent Hotel fabulous rooms
The executive room in this hotel is as good as that you would find in a 5* hotel. Exceptional layout and decor. The hotel is across the street from Gateway Mall. Excellent location. This hotel is underrated and deserves to be a 5* fabulous
Zarina, 1-night trip
Verified guest review

10/10 Exceptional

Amazing accomodation Thank you
R, 1-night family trip
Verified guest review

10/10 Exceptional

Everything was nice 👌
Dumo, 4-night family trip
Verified guest review

10/10 Exceptional

Amazing staff and a great stay. Neat and well presented
Varsha, 1-night trip
Verified guest review

4/10 Fair

Rafique, 3-night family trip
Verified guest review