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1 room, 2 adults

Four Points by Sheraton Cancun Centro

3,5-star3,5 stars
Great for families

Good to know

  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Free WiFi
  • Rollaway/extra beds (free)
Avenida Tulum, MZ 1, Lote 2, SM 12, Cancun, QROO, 77500, Mexico

3.5-star hotel with spa, near Plaza Las Americas
  • Free WiFi
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Connecting/adjoining rooms available
    • Free WiFi
    • Rollaway/extra beds (free)
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19. 

  • Friendly staff , great breakfast and tasty menu for dinner if you’re staying in .…Dec 10, 2020
  • It's ok for a quick stay. Nov 15, 2020

Four Points by Sheraton Cancun Centro

from ZAR 1,214
  • Traditional Room, 2 Queen Beds, Non Smoking, City View
  • Traditional Room, 1 King Bed, Non Smoking
  • Deluxe Room, 2 Queen Beds, Non Smoking, City View
  • Deluxe Room, 1 King Bed, Non Smoking
  • Junior Suite, 1 King Bed, Non Smoking

What’s around Four Points by Sheraton Cancun Centro

Landmarks

  • In Downtown Cancun
  • Plaza Las Americas - 17 min walk
  • Cancun Convention Center - 7.9 mi / 12.8 km
  • Dolphin Discovery - 8 mi / 12.9 km
  • La Isla Shopping Mall - 9.5 mi / 15.3 km
  • Ventura Park Cancun - 10.1 mi / 16.3 km
  • Aquaworld - 11.4 mi / 18.4 km
  • Delfines Beach - 14.7 mi / 23.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 20 min drive

At a glance

Key facts

Hotel size

  • This hotel has 112 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Pets

  • Pets stay free (dogs and cats only)

  • Restrictions apply*

  • 1 per room (up to 22 lbs)

  • Food and water bowls available

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Parking

  • Wheelchair-accessible parking on site

  • Onsite parking limited

  • Electric vehicle charging point on site

  • Height restrictions apply for onsite parking

  • Onsite carport

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service
  • Free reception
  • Microwave in a common area
Things to do
  • Outdoor pool
  • Free pool cabanas
  • 24-hour fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Ecotours nearby
  • Pool sun loungers
  • Pool umbrellas
Working away
  • 24-hour business center
  • Number of meeting rooms - 5
  • Conference space
  • Conference space size (feet) - 2121
  • Conference space size (meters) - 197
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built - 2015
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Terrace
  • Library
  • Television in common areas
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Braille signage
  • Closed captioned TV
  • Low-height counters/sink
  • Low-height desk
  • Low-height bed
  • Grab bar - near toilet
  • Bathroom emergency pull cord
  • Wheelchair-width doorways
Languages Spoken
  • English
  • French
  • Portuguese
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 42-inch LED TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily.

Dining

The Eatery Bistro - This family restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Toastina Sports Bar - This sports bar specializes in American cuisine and serves lunch, dinner, and light fare. Happy hour is offered. Open daily.

Four Points by Sheraton Cancun Centro’s small print

Also known as

  • Four Points Sheraton Cancun Centro Hotel
  • Four Points by Sheraton Cancun Centro Hotel Cancun
  • Four Points Sheraton Centro Hotel
  • Four Points Sheraton Cancun Centro
  • Four Points Sheraton Centro
  • Four Points by Sheraton Cancun Centro Hotel
  • Four Points by Sheraton Cancun Centro Cancun

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For details on pet restrictions, contact the property at the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Pool access available from 8 AM to 8 PM.

Parking height restrictions apply.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a security system on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and cash.

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Buffet breakfast is offered for an extra charge of MXN 245 per person (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Four Points by Sheraton Cancun Centro

  • Does Four Points by Sheraton Cancun Centro offer free cancellation for a full refund?
    Yes, Four Points by Sheraton Cancun Centro does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Four Points by Sheraton Cancun Centro?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is there a pool at Four Points by Sheraton Cancun Centro?
    Yes, there's an outdoor pool. Guests have pool access from 8 AM to 8 PM.
  • Are pets allowed at Four Points by Sheraton Cancun Centro?
    Yes, cats and dogs stay free, with a limit of 1 per room and maximum weight of 22 lbs per pet. Service animals are exempt from fees. Food and water bowls are available.
  • What are the check-in and check-out times at Four Points by Sheraton Cancun Centro?
    You can check in from 3 PM - midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
  • Are there restaurants at or near Four Points by Sheraton Cancun Centro?
    Yes, there are 2 onsite restaurants, featuring international cuisine. Nearby restaurants include La Tranquita (8-min walk), Los Aguachiles (10-min walk), and Les Cepages Restaurant (11-min walk).
  • Is there an onsite casino at Four Points by Sheraton Cancun Centro?
    No, this hotel doesn't have a casino, but Dubai Palace Casino (11-min walk) and Royal Yak Casino and Sports Book (16-min walk) are both nearby.
  • What is there to do at Four Points by Sheraton Cancun Centro and nearby?
    Four Points by Sheraton Cancun Centro has 2 bars and a spa, as well as an outdoor pool and a 24-hour fitness center.

Recent reviews

Fabulous 8,8 From 236 reviews

Very good 8,0
Todo muy bien, excepto que las tiendas quedan algo retirado del lugar..
Sarahi, us21 night family trip
Very good 8,0
Great room and facilities. Only negative was the toilet was clogged when I got there. I told the desk clerk. The next morning they had still not fixed it and I had to go to the lobby to use the restroom.
david, us1 night business trip
Good 6,0
Not bad
Front desk staff needs re-training. Nice rooftop pool and gym.
ca2 night trip
Exceptional 10,0
i would stay again
location isnt that great, good place to stay night before you leave back to the airport. Bed/pillows A+
ELLIOT, us1 night trip
Good 6,0
It’s hard to believe at this day an age this hotel in Cancun Mexico using a Sheraton does not accept US dollars and limited there maid service once’s a stay not once a day
us1 night family trip
Good 6,0
I stay 3 nites only received cleaning service one day because I went to front desk and wouldn’t let me check out at 1 pm They don’t accept dollars. Pesos only very disappointing. Surprise Sheraton hangs it’s name on this place.
us3 night family trip
Exceptional 10,0
The concierge was really helpful and pleasant both days 2 different gentleman.
James, us1 night trip
Exceptional 10,0
Great hotel
Fabulous hotel. Friendly staff. Lovely rooftop pool. Convenient location. Reasonably price. Great stay
Thom, us2 night trip
Very good 8,0
Nice clean place, good food and staff, really liked the pool. Excellent taxi service through the hotel as well. Massage right in the lobby, which was well priced and 80 mins of heaven. I had a basic room which was " very basic", really comfortable bed though, so if you're staying here i'd recommend spending a little extra on a room upgrade. Thanks 4 Points !!
ca1 night trip
Very good 8,0
Good hotel for the price in Cancun
Service excellent.
Luis, us2 night trip

Four Points by Sheraton Cancun Centro