Four Points by Sheraton Cancun Centro

Property class: 4
Hotel with 2 restaurants, near Plaza Las Americas

Choose dates to view prices

Four Points by Sheraton Cancun Centro features a rooftop terrace and puts you a short five-minute drive from Plaza Las Americas. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at The Eatery Bistro, one of 2 restaurants, which serves international cuisine and is open for breakfast, lunch and dinner. Other highlights include 2 bars/lounges, a poolside bar and a 24-hour fitness centre. Fellow travellers love the helpful staff.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Internet access
  • Connecting rooms available
The current price is R1 415
R1 789 total
includes taxes & fees
10 Nov - 11 Nov

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Traditional Room, 2 Queen Beds, City View

A hotel room with two beds, a wooden desk, a TV, and a window with curtains.

Traditional Room, 2 Queen Beds, City View

8,8 out of 10
Excellent
(23 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • Free wired internet

View all photos for Traditional Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, and a view of the outdoors.

Traditional Room, 1 King Bed

8,6 out of 10
Excellent
(41 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • Free wired internet

View all photos for Deluxe Room, 1 King Bed

A hotel room with a large bed, a desk with a TV, a chair, and a view of the outdoors.

Deluxe Room, 1 King Bed

9,6 out of 10
Exceptional
(5 reviews)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • Free wired internet

View all photos for Junior Suite, 1 King Bed

A hotel room with a large bed, a desk with a chair, a bench, a TV, and a window with a view.

Junior Suite, 1 King Bed

10,0 out of 10
Exceptional
(2 reviews)
  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • Free wired internet

View all photos for Deluxe Room, 2 Queen Beds, City View

A hotel room with two beds, a wooden desk, a TV, and a window with curtains.

Deluxe Room, 2 Queen Beds, City View

8,0 out of 10
Very good
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 4
  • Free wired internet

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About the area

Map
Avenida Tulum, MZ 1, Lote 2, SM 12, Cancun, QROO, 77500

What's nearby

  • Dubai Palace Casino - 8 min walk - 0.7 km
  • Plaza Nichupte Shopping Mall - 13 min walk - 1.1 km
  • Plaza Las Americas - 13 min walk - 1.1 km
  • Royal Yak Casino and Sports Book - 13 min walk - 1.1 km
  • Kabah Urban Park - 14 min walk - 1.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 15 min drive
  • Tulum Intl. Airport (TQO) - 168 min drive

Restaurants

  • ‪Domino's Pizza - ‬16 min walk
  • ‪Starbucks - ‬16 min walk
  • ‪Four Points by Sheraton - ‬1 min walk
  • ‪Los De Pescado - ‬15 min walk
  • ‪Costelao - ‬15 min walk

About this property

Four Points by Sheraton Cancun Centro

  • Four Points by Sheraton Cancun Centro features a rooftop terrace and puts you a short five-minute drive from Plaza Las Americas. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at The Eatery Bistro, one of 2 restaurants, which serves international cuisine and is open for breakfast, lunch and dinner. Other highlights include 2 bars/lounges, a poolside bar and a 24-hour fitness centre. Fellow travellers love the helpful staff.

At a glance

CHECK-IN
15:00
CHECK-OUT
12:00

Hotel size

    • 112 rooms
    • Arranged over 5 floors

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: midnight
    • Contactless check-in and check-out are available
    • Express check-in/out available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Pets

    • Pets allowed (dogs and cats only)*
    • Service animals welcome

Internet

    • Free wired internet access in public areas
    • Free wired internet access in rooms

Parking

    • Wheelchair-accessible parking on site
    • On-site parking is limited
    • Electric vehicle charging point on site
    • Height restrictions apply for on-site parking
    • On-site carport

Other information

    • Smoke-free property

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Reviews

Four Points by Sheraton Cancun Centro Reviews

8,6

Excellent

9,0

Cleanliness

7,8

Location

9,0

Staff & service

8,8

Property conditions & facilities

Guest review summary

What guests liked

  • The on-site restaurant offered delicious food and excellent service, with many guests enjoying meals there every night. (15 reviews)
  • Underground secure parking was a convenient and nice feature. (3 reviews)
  • The rooftop pool is lovely, perfect for swimming with a spectacular view of the lagoon and hotel zone. (12 reviews)
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From real guest reviews summarized by AI.
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Popular mentions

Service staff
Room
Location
Restaurant
Bed
Bathroom
Food
Shopping malls
Shower
Rooftop pool

Reviews

Verified review

10/10 Exceptional

Beautiful, clean space! Amazing people! Great experience.
Verified review

10/10 Exceptional

Excellent location and staff
Verified review

10/10 Exceptional

The room was clean, and the staff were friendly and helpful
Verified review

10/10 Exceptional

Nice hotel, close to the airport and dining options.
Verified review

8/10 Very good

Good hotel to stay at and a safe area. The a/c did not cool the room during the day but was good at night. Aside from the daytime a/c issue my stay here was really good.
Verified review

10/10 Exceptional

Great staff and overall amazing stay!
Verified review

8/10 Very good

The staff at check in was very friendly. The room was very clean.
Verified review

10/10 Exceptional

Very helpful staff and very clean hotel.
Verified review

10/10 Exceptional

Nice staff and pet friendly
Verified review

8/10 Very good

The room was clean and the common area was mostly well maintained. An area for improvement was the pool, as there were several missing tiles inside and on the deck. The wait staff was awesome, but we had a minor issue with the front desk over paying for breakfast; we did pay, you must request for breakfast to be included when you book. Location was good to use as a base to explore Cancun, but there is a lack of dining options within walking distance. Overall it is a good hotel and great value.
Verified review

8/10 Very good

Friendly staff
Verified review

10/10 Exceptional

Entire property was clean and well kept up. Excellent staff and enjoyable dining.
Verified review

10/10 Exceptional

Just a great place to stay, very welcoming, clean and comfortable, very relaxing, great front desk reception, Rodrigo Garcia was fantastic he helped me book some bus tickets for my trip to Chichén Itzá, and had some great local knowledge, which helped with my stay
Verified review

10/10 Exceptional

We had a good one night stay before our all inclusive. It’s safe clean and easy ride to hotel district and airport. Nice roof top pool and great staff and clean large rooms.
Verified review

10/10 Exceptional

Staff is amazing, property would benefit from a little face wash and more dining options.
Verified review

10/10 Exceptional

I enjoyed my stay. The breakfast buffet was delicious and the bar was very good also. The pool was beautiful. The staff were very friendly and gave us a great recommendation for dinner.
Verified review

8/10 Very good

We stay at Four Points for a few days every year before heading further south. Close to major shopping needs-Costco, Chedraui etc. Underground secure parking is nice to have. Room had a few issues-TV didn’t work but was addressed quickly. Very few towels provided so had to request more, but this was also dealt with promptly. Overall a comfortable stay.
Verified review

10/10 Exceptional

⭐️⭐️⭐️⭐️⭐️ This hotel was incredibly convenient and easy to get to. Check-in was quick and smooth, and the rooms were amazing—very clean, comfortable, and perfect for resting. We stayed here the night after my husband had a procedure at the hospital connected to the hotel, and the location made everything so much easier during a stressful time. Being able to walk back and forth was such a relief. It’s also close to the mall if you have some time to get out and explore. The bistro and restaurant attached to the hotel were great—fairly priced and super convenient if you don’t feel like going anywhere. Overall, a really comfortable and stress-free stay. We would absolutely stay here again.
Verified review

8/10 Very good

Restaurant on sight offering breakfast, lunch and dinner. Spa on the premises. Friendly staff.
Verified review

10/10 Exceptional

Staff was amazing and had good suggestions for the city. The Eatery was probably the best meal we had while in Mexico. Pastor at night and morning staff went above and beyond.
Verified review

8/10 Very good

Great hotel

Excellent and clean hotel. I bit away from the beach, but for 400 pesos you can go to Delfina’s Beach and the hotel zone. Perfect hotel for 1-2 nights. We spend our last two days here before flying back home to Sweden.
Verified review

10/10 Exceptional

I highly recommend this hotel. Great customer service Comfortable beds & pillows Amazing water pressure & hot water Good restaurant with the best Tres Leche Cake We stayed for 3 days ending 3 weeks in Cancun. Wish we had stayed here our entire trip. Definitely would come back
Verified review

10/10 Exceptional

Rooms were clean and the staff very friendly. There is a mall within walking distance, however dining choices nearby are limited. Would certainly stay here again for a couple nights on our next trip to Cancun.
Verified review

8/10 Very good

This hotel is in a good location in Downtown Cancun. I'd just like to point out that Downtown Cancun is different from the Island part of Cancun.
Verified review

8/10 Very good

The staff is very friendly and they have good service recovery. We had a few hiccups during our stay but the manager was quick to get our issues resolved. I would stay here again in the future.