I got there late at night on friday 10/18 and the spanish lady working in the evening was so kind and pleasant to talk, despite having a call with someone rude to her. She didnt let that affect her and bounced right back to her work and checked me in. I wished I asked for her name. To me customer service is everything and to me being a female and alone, She made me feel comfortable. I came in Saturday evening from a gurks night, and she still greeted me with such bright smile. I will definitely book here again. Clean room, clean lobby, pool was closed, but i was still able to use the gym; oh and great breakfast! I will come back next month and i hope everyone there is still working there 😊