Overall, my stay was pleasant. I liked the room, and the airport shuttle service was convenient. However, I was disappointed when I returned to my room one evening to find it had not been cleaned. The phone wasn't working because the battery was dead, so I had to go down to the reception to report the issue. Although I was initially told that cleaning could only be arranged for the next day, after some discussion, they eventually agreed to send housekeeping that evening. This level of service was unexpected for a Hyatt property.