Well, it's a beauty of a hotel in a great location, with an excellent view of the Connecticut River off the back. Great location if the Brattleboro region is your primary destination. The room was clean and comfortable.
All that said, we had genuine issues, which would be great if they could be worked on for the future. Calling out stay one with a balcony room was misleading. The deck out back is more of a veranda or outdoor setting. Upstairs room, some had a private balcony, which was what we thought we booked. If we stay here again, I'd rather call them directly, then book online, so we can accurately get the room we want.
The other downside was the shower. If you're under 5'6", stepping into and out of the shower is quite the step up. We're shorter, so it became an issue. I suppose, if you also have knee and joint issues, this may be a frustration.
Speaking with the staff about our concerns did not go so well. I'm sure they meant well, but in times of need, they mostly misfired, causing added frustration.
This hotel has great potential, with a handful of changes. Maybe lowering the expectation of what we book, so our experience wouldn't have been somewhat disappointing. That said, we would gladly book here again, knowing what we're getting.