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Serene Boutique Hotel & Spa

Photo gallery for Serene Boutique Hotel & Spa

Royal Suite, 1 King Bed | Minibar, in-room safe, desk, blackout drapes
Royal Suite, 1 King Bed | Balcony
Royal Suite, 1 King Bed | Balcony
Family Room | Minibar, in-room safe, desk, blackout drapes
Royal Suite, 1 King Bed | Minibar, in-room safe, desk, blackout drapes

Overview of Serene Boutique Hotel & Spa

Serene Boutique Hotel & Spa

4.0 star property
4-star hotel with spa, near Dong Xuan Market

9,6/10 Exceptional

623 verified Hotels.com guest reviews

Property highlights

  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Air conditioning
  • Spa
  • 24/7 front desk
Map
16-18 Bat Su, Hanoi
Main amenities
  • Daily housekeeping
  • Full-service spa
  • 24-hour room service
  • Massage/treatment rooms
  • In-room childcare
  • Airport shuttle
  • 24-hour front desk
  • Air conditioning
  • Front desk safe
  • ATM/banking services
  • Water dispenser
  • Laundry service
For families
  • Children stay free
  • Babysitting (surcharge)
  • Rollaway/extra beds
  • Television
  • Daily housekeeping
  • Laundry facilities

Room options

About this area

What's nearby

  • In Old Quarter
  • Hoan Kiem Lake - 10 min walk
  • Hanoi Old City Gate - 1 min drive
  • St. Joseph's Cathedral - 7 min drive
  • Hanoi Opera House - 10 min drive

Getting around

  • Noi Bai Intl. Airport (HAN) - 23 min drive
  • Hanoi Giap Bat Station - 8 min drive
  • Hanoi Long Bien Station - 10 min walk
  • Hanoi Railway Station - 19 min walk
  • Airport shuttle (surcharge)

Restaurants

  • Lifted Coffee - 2 min walk
  • Little bowl - 2 min walk
  • Banh Cuon Gia Truyen Thanh Van - 2 min walk
  • Pho Co Cafe - 2 min walk
  • Bát Đàn Quán - 2 min walk

About this property

Serene Boutique Hotel & Spa

Serene Boutique Hotel & Spa puts you within a 10-minute drive of Hoan Kiem Lake and offers an airport shuttle (available 24 hours) for VND 410000 per vehicle. Guests can visit the spa to be pampered with deep-tissue massages, facials, or body scrubs. The comfortable beds and helpful staff get great marks from fellow travelers.

Languages

English, Vietnamese

Cleaning and safety practices

Enhanced cleanliness measures

High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 46 rooms
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in time from 2:00 PM - 5:30 AM
  • Express check-in available
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (6 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No onsite parking

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 24-hour room service
  • Water dispenser

Traveling with children

  • Children stay free (see details)
  • Childcare in room (surcharge)
  • Outlet covers

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 2013
  • ATM/banking
  • Safe-deposit box at front desk
  • Television in common areas
  • Full-service spa
  • Massage/treatment rooms

Accessibility

  • Elevator

Languages

  • English
  • Vietnamese

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Local maps

Special features

Spa

Shining Spa has 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. The spa is equipped with a steam room. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of VND 410000 per vehicle (one way)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for VND 345000.0 per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Commonly-touched surfaces are cleaned with disinfectant between stays, and bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a smoke detector, a security system, a first aid kit, and window guards on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Hanoi Legacy Bat Su Street
Serene Boutique Hotel Hanoi
Legacy Bat Su Street
Legacy Hotel Bat Su Street
Serene Boutique Hotel
Serene Boutique Hanoi
Serene Boutique
Serene Boutique & Spa Hanoi
Serene Boutique Hotel & Spa Hotel
Serene Boutique Hotel & Spa Hanoi
Serene Boutique Hotel & Spa Hotel Hanoi

Frequently asked questions

Does Serene Boutique Hotel & Spa offer free cancellation for a full refund?
Yes, Serene Boutique Hotel & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Serene Boutique Hotel & Spa?
This property confirms that guests are provided with hand sanitizer and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Serene Boutique Hotel & Spa?
Sorry, pets aren't allowed.
Is parking offered on site at Serene Boutique Hotel & Spa?
Sorry, there's no onsite parking at Serene Boutique Hotel & Spa.
Is airport shuttle service offered by Serene Boutique Hotel & Spa?
Yes, an airport shuttle is available. The charge is VND 410000 per vehicle one way.
What are the check-in and check-out times at Serene Boutique Hotel & Spa?
You can check in from 2:00 PM - 5:30 AM. Check-out time is noon. Express check-in is available.
What is there to do at Serene Boutique Hotel & Spa and nearby?
Serene Boutique Hotel & Spa has a spa.
Are there restaurants at or near Serene Boutique Hotel & Spa?
Yes. Nearby restaurants include Ola De Tapas (3-min walk), Huong Viet (3-min walk), and Chả Cá Thăng Long (4-min walk).
What's the area around Serene Boutique Hotel & Spa like?
Serene Boutique Hotel & Spa is in Old Quarter, a short 10-minute walk from Hanoi Long Bien Station and 10 minutes' walk from Hoan Kiem Lake.

Overall score and ratings

9,6

Exceptional

9,4/10

Cleanliness

9,8/10

Staff & service

9,0/10

Amenities

9,1/10

Property conditions & facilities

2/10 Poor

Serene boutique hotel is permanently closed
This hotel has been permanently closed due to Covid-19 situation. It has been over one month but still not yet refunded. Wish other customers don't get through what I had. Hotels.com should update the availability.
JUNYOUNG, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

I am sorry my review was so late. I stayed there almost a year ago, but I still remember having a great time. The room interior was very pretty with flower assortment. The furniture was antique. The welcome snack and Lotus tea were so good. The breakfast Vietnamese buffet was very delicious. The lady at the front door was amazingly attentive. She helped me find a taxi company no to be overcharged. I definitely want to go back when visiting Vietnam. Thank you so much.
Marine, 1-night trip
Verified Expedia guest review

8/10 Very good

Great location very central.
Denise, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Fantastic hotel highly recommend
Fantastic hotel highly recommend
Peter, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Suzanne, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

I had been travelling and only stayed for night here at the end of my trip. I was after somewhere comfortable before my flight and this hotel didn't disappoint.
Nile, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Great stay at Serene
Staff really helpful couldn’t do enough for you. Breakfast was adequate. Room spotless and comfortable. Location brilliant.
1-night trip
Verified Hotels.com guest review

8/10 Very good

Staff was wonderful. Before I arrived, they were very responsive to my emails. Breakfast was great! Room was small and cozy. My only complaint was the room had an unpleasant odor, but they would spray each time I requested. I think if they changed the filters in the air conditioner the smell would probably go away. I would definitely stay there again!
5-night romance trip
Verified Expedia guest review

10/10 Exceptional

This is a great place in the old quarter to stay. Really easy to get to all the sights. Room was very comfortable and clean. Breakfast was good too.
2-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Nishat, 1-night trip
Verified Hotels.com guest review