11 Howard

Love staying at this hotel however, the rooms are looking a little tired and the service was just ok this time around. We had to call maintenance about the broken shower head, the ceiling tiles coming down...not the best presentation. Carpets in the hallway are stained. The hotel could use a refresh. Even the breakfast was less than expected with meals delivered without silverware or napkins... basic things just need to be fine tuned.

Having stayed at this hotel several times before I was disappointed by how noisy my room was from 4 am it was impossible to sleep because of the loud street noise . becareful what side you stay in

Was offered a discount as a hotels.com gold member, this for beverages in their bar. They have no bar, but rather a lounge with concierges. Made my presence known and told someone would serve me. No service for nearly half an hour. I now understand their generous coupon. I left into the rain to get a six pack of beer. Returned to room. Tried to call room service but phone did not work. Had to go downstairs to ask for a bucket of ice. Marks on walls, and a broken hairdryer. After struggling with the thermostat to cool the overheated room, an attempt to open a window made me realize they had literally screwed the window shut. With screws. Seems like quite a hazard in an emergency. Very disappointing hotel to stay at. I am unsure why they have as good of a rating as they do and why hotels.com suggested this hotel to me in the first place.

This was our second stay at 11 Howard. The hotel is really nice, but there were some issues that made it a semi-unpleasant stay. The bed broke when I sat on the corner. It was an easy fix but a nuisance. The pillows were extremely flat and uncomfortable. And although we were 4 floors above the hotel's bar/club, the pounding bass from the nightlife hotspot was quite loud making it hard to sleep. This was at 1am in the morning on the weekends.

Wonderful stay. Excellent staff

Not worth the price at all. I paid >$700 a night and there wasn't even a closet or tub in the king room. The room was clean and well taken care of. The location is nice, right next to SoHo and was convenient for a business trip. They also told me I had $25 credit at the cafe/lounge which I was told will be applied afterwards because my invoice didn't reflect that. It's been two weeks and nothing. I am not going to bother calling them for that.

11 Howard is always my favorite hotel in NYC. The staff are hands down the best!

Fantastic location and hotel. Staff were excellent and made our stay extremely enjoyable!! Our room was in great condition, clean and well decorated. Could have used in-room coffee (Nespresso perhaps), and an evening turn down service would have made our stay just that much better.

The service at breakfast was TERRIBLE! The “servers” huddled in the back and rarely came out to take orders or deliver food/beverages. And seemed put out when they did. The room was small and didn’t have a dresser. So unpacking wasn’t easy. The closet was filled with a mini-fridge and other things that blocked the opening.

Amazing hotel in a great location!