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Hotel Hacienda de Castilla

3.0 star property
Savor moments by the pool then discover vibrant Downtown Cancun. Experience comfort and convenience at its finest.

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Photo gallery for Hotel Hacienda de Castilla

Outdoor pool, pool loungers
1 bedroom, down duvets, desk, blackout curtains
Interior
Exterior
Lobby
In the heart of Downtown Cancun, Hotel Hacienda de Castilla offers a warm welcome with an inviting library and restaurant. Unwind by the outdoor pool or explore nearby attractions with help from multilingual staff who have left a lasting impression on previous guests.

Reviews

7,2 out of 10
Good

Popular amenities

  • Airport transfer
  • Parking available
  • Bar
  • Pet-friendly
  • Pool
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Children's pool
  • Room service
  • Airport shuttle
  • 24-hour front desk
  • Air conditioning
  • Library
  • Front-desk safe
  • Meeting room

Feel at home (6)

  • Children stay free
  • Children's pool
  • Private bathroom
  • Separate bedroom
  • Premium TV channels
  • Daily housekeeping
The current price is R444
R609 total
includes taxes & fees
24 Mar - 25 Mar

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Room, 2 Double Beds

1 bedroom, down duvets, desk, blackout curtains

Standard Room, 2 Double Beds

Highlights

Air conditioning
LED TV
Blackout drapes/curtains
Separate bedroom
Down duvet
Private bathroom
Hair dryer
Cable/satellite channels
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

1 bedroom, down duvets, desk, blackout curtains

Room Standard

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Standard

1 bedroom, down duvets, desk, blackout curtains

Room Standard

  • Sleeps 4
  • 2 Full Bed(s)

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Reception

Hotel Colonial San Carlos Cancún Centro

  • Free breakfast
  • Free WiFi
  • 24/7 front desk
  • Non-smoking
7.4 out of 10, Good, (76)
The price is R216
R333 total
includes taxes & fees
02 Mar - 03 Mar
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About the area

Map
Calle 17, Sm. 64, Mza. 23, Lotes 9 al 14, Cancun, QROO, 77524

What's nearby

  • Ultramar Ferry Puerto Juárez - 3 min drive
  • Plaza 28 - 4 min drive
  • Puerto Cancun Marina Town Center - 5 min drive
  • Plaza Las Americas - 5 min drive
  • Cancun Mall - 5 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 23 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪McDonald's - ‬10 min walk
  • ‪Puente Puerto Juárez - ‬9 min walk
  • ‪Taqueria Bonampak - ‬7 min walk
  • ‪Donceles 28 - ‬11 min walk
  • ‪Fantasy - ‬7 min walk

About this property

Hotel Hacienda de Castilla

When you stay at Hotel Hacienda de Castilla, you'll be just a 5-minute drive from Ultramar Ferry Puerto Juárez and Puerto Cancun Marina Town Center. Guests looking for a bite to eat can check out La Hija de Villa, which serves Mexican cuisine. An outdoor pool, a bar/lounge, and a children's pool are other features. Fellow travelers like the helpful staff and overall property condition.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 43 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Express check-out available
    • Early check-in subject to availability
    • Minimum check-in age – 21
    • Check-out time is noon
    • Contactless check-out
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • Guests with dietary restrictions or food allergies should contact this property in advance.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Children

    • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
    • No cots (infant beds)
DONE

Pets

    • Pets allowed (2 total, up to 20 kg per pet)*
    • Specific rooms only, restrictions apply*
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • On-site parking is limited
DONE

Transfers

    • Airport shuttle on request (available 24 hours a day)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:00 AM–noon
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)
  • Children's pool

What to do

  • Pool table

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Pool loungers

Facilities

  • 2 buildings/towers
  • Safe-deposit box at front desk
  • Library
  • Television in common areas
  • An outdoor pool
  • Banquet hall

Accessibility

  • Wheelchair accessible

Room amenities

Be entertained

  • 32-inch LED TV
  • Premium cable channels

Home comfort

  • Air conditioning

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

More

  • Daily housekeeping

Special features

Dining

La Hija de Villa - This restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

Optional extras

  • Full breakfast is offered for an extra charge of approximately MXN 170 for adults and MXN 130 for children
  • Airport shuttle service is offered for an extra charge of MXN 1000 per room (one-way)
  • Early check-in can be arranged for an extra charge of MXN 250 (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pets

  • Pets are allowed for an extra charge of MXN 100 per pet, per night

Policies

Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.
This property accepts credit cards, debit cards and cash.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Hacienda de Castilla
Hacienda de Castilla Cancun
Hotel Hacienda de Castilla
Hotel Hacienda de Castilla Cancun
Hotel Hacienda Castilla Cancun
Hotel Hacienda Castilla
Hacienda Castilla Cancun
Hacienda Castilla
Hacienda De Castilla Cancun
Hotel Hacienda de Castilla Hotel
Hotel Hacienda de Castilla Cancun
Hotel Hacienda de Castilla Hotel Cancun

Frequently asked questions

Does Hotel Hacienda de Castilla offer free cancellation for a full refund?

Yes, Hotel Hacienda de Castilla does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Hacienda de Castilla?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at Hotel Hacienda de Castilla?

Yes, pets are welcome, with a limit of 2 total and maximum weight of 44 lbs per pet. There's a charge of MXN 100 per pet, per night.

Is parking offered on site at Hotel Hacienda de Castilla?

Yes. Parking spots may be limited.

Is airport shuttle service offered by Hotel Hacienda de Castilla?

Yes, an airport shuttle is available. The charge is MXN 1000 per room one-way.

What are the check-in and check-out times at Hotel Hacienda de Castilla?

Check-in start time: 3:00 PM; Check-in end time: anytime. There's a charge of MXN 250 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-out are available.

Is there an onsite casino at Hotel Hacienda de Castilla?

No, this hotel doesn't have a casino, but PlayCity Casino (4-min drive) and Royal Yak Casino and Sports Book (4-min drive) are both nearby.

What is there to do at Hotel Hacienda de Castilla and nearby?

Hotel Hacienda de Castilla has an outdoor pool.

Are there restaurants at or near Hotel Hacienda de Castilla?

Yes, La Hija de Villa offers Mexican cuisine.

What's the area around Hotel Hacienda de Castilla like?

Hotel Hacienda de Castilla is in Downtown Cancun, a short 13-minute walk from Mercado 23 and 4 minutes' walk from Séptimo Día Adventist Church.

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Hotel Hacienda de Castilla Reviews

Reviews

7,2

Good

7,8/10

Cleanliness

8,0/10

Staff & service

7,4/10

Amenities

7,0/10

Property conditions & facilities

8,0/10

Eco-friendliness

Reviews

10/10 Exceptional

Great little hotel! Very pet friendly, too!
Estelle L, 4-night trip

10/10 Exceptional

Great place to stay
Jolene, 8-night trip

10/10 Exceptional

Nice place for family to stay
Jolene, 8-night trip

8/10 Very good

I enjoyed my stay here the room is very clean and the staffs are really nice, the area is not a good one it seems
Naleita, 2-night trip

8/10 Very good

Hotel su price me in the inside.
Hotel rooms were just remodel with new bathrooms tiles, sink and paint. Beds were comfortable. Hotel not recommended for family vacation per the área. Hotel came with gate parking only booked it to pick up family early morning at the airport. Hotel not bad for the price I paid give it 7/10.
Jairo, 1-night trip

10/10 Exceptional

It’s definitely a steal for the price. Felt safe the entire time & loved that it had parking with a closed gate. Has great amenities & the pool was amazing and refreshing. Staff was very polite and helpful. Would definitely stay again & recommend. Very close to plazas and transportation.
Diana, 2-night trip

10/10 Exceptional

Rarely that I write a review, but this place deserves it because for the affordability of the unit, we were most favourably impressed. Very very good affordable option in Cancun.
Daryl, 2-night trip

8/10 Very good

Nice hotel for a night in Cancun.

10/10 Exceptional

This is my kind of place! It's so easy with the bus stop just a 3 minute walk away. The beach access is amazing. I loved the staff, the food and the incredibly laid back atmosphere.
Charlene, 6-night trip

8/10 Very good

Nice clean room and friendly staff.
Shella, 1-night trip

10/10 Exceptional

Management was amazing! Place is lovely, just the neighborhood..
Emely, 2-night trip

2/10 Poor

I booked 6night I stayed 2night and I left it was horrible
Youcef, 6-night trip

10/10 Exceptional

Hotel and restaurant staff were very helpfull and our stay were bettar than good!! Really worth of money
Henrik, 6-night trip

8/10 Very good

It was comfortable and clean. I enjoy staying there. Close to public transportation.
Edgar, 7-night trip

10/10 Exceptional

nice hotel. beds not that comfortable and breakfast only is 1 option. friendly staff and very kind. great location and value good hot water
steven, 1-night trip

2/10 Poor

You can hear through the wall of everyone.
jesus israel, 6-night trip

10/10 Exceptional

It’s very poorly area, looking danger outside specially nighttime
Isidro, 1-night trip

8/10 Very good

Initially housekeeping was poor but management sought to address the problem in quick time. Overall the experience was average but it was value for the money spent
Frankie, 5-night trip

10/10 Exceptional

The room was very clean and confortable, the food was an excellent testing ( only thing it was only one person doing everything, it took awhile to get service), otherwise great 😊.
Zenon, 3-night trip

8/10 Very good

No elevator and no fridge on room. Very clean nice room and very clean.
Rafael, 5-night trip

8/10 Very good

the one whose cleaning the rooms is so nice and friendly

8/10 Very good

Bus terminal to hotel zone is 4 mins. To downtown mall is 6 mins. Many restaurants. Facility needs update but in ok condition for the price.

6/10 Good

it was ok
Maria, 4-night trip

8/10 Very good

Cleanliness and prompt service. Cost effective. Didn’t like area around hotel.

10/10 Exceptional

Hidden little gem for a good rate
Didn't have a single issue at this place. I don't know why it is rated so low; maybe it's how the surrounding neighborhood looks. I never felt out of place or fearful in any way. The housekeeping did a great job keeping things clean and giving us new towels. The front desk helped me with an order from DiDi's (kind of like ubereats or doordash). I'd totally stay here again!
Sean, 6-night trip