5 nights stay at the nhow Berlin during May 2024.
Very friendly and nicely decorated hotel.
However, one of the days I had to beg them to clean my room, literally and repeatedly(!):
I went out at noon and asked the reception to get my room cleaned when I'm out, "Sure, we clean at 2 PM so no problem".
Came back 3 hours later, to find used towels I left on the floor still there and the room uncleaned.
Went to the reception to comlain and they said they are sending someone right away.
Grabbed a drink in the nice river side balcony and went up 30 minutes later.
Used towels were still on the floor, bed still unmade and room unclean, only this time a bunch of fresh towels welcomed me.
Down to the reception again, "Very sorry, sending someone right away, 15 minutes".
Another wait at the bar, upstairs after 20.
More towels! also bathrobes and furry pink flip flops, but the used towels still on the floor, bed was not made, didn't bother to check more.
Down to the reception I went and failing to keep my cool I inquired whether the raising pile of clean towels meant I should clean the room by myself. "Based on the information we received, you requested more towels"; "What information? received from whom? It was ME, who talked to YOU, asking the room to be cleaned" I told the receptionionist "No need to explain the difference between towels and cleaning, sending someone right away". Went upstairs immediately, caught cleaning crew bringing more towels and forced them to clean.