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Eliana Signature Hanoi Hotel

3.5 star property
Escape to a tranquil retreat amidst bustling streets. Take in breathtaking views from the rooftop or indulge in rejuvenating spa treatments.

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Photo gallery for Eliana Signature Hanoi Hotel

Minibar, in-room safe, individually decorated, individually furnished
Reception
Couples treatment room(s), body treatments, aromatherapy
Minibar, in-room safe, individually decorated, individually furnished
Terrace/patio
In the heart of Hanoi, Eliana Signature Hanoi Hotel offers a serene oasis with a rooftop terrace, garden views from SoyBean Restaurant and an on-site spa featuring Swedish massages. Stay connected with in-room WiFi, enjoy convenient services like car rentals and dry cleaning/laundry. Previous guests rave about the helpful staff.

Reviews

9,4 out of 10
Exceptional

Popular amenities

  • Airport transfer
  • Bar
  • Parking available
  • Spa
  • Air conditioning
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Rooftop terrace
  • Breakfast available
  • Room service
  • Coffee shop/cafe
  • Massage/treatment rooms
  • Airport shuttle
  • Area shuttle
  • Limo/town car service
  • 24-hour front desk

Feel at home (6)

  • Premium TV channels
  • Garden
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
  • Blackout drapes/curtains

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Junior City View

Minibar, in-room safe, individually decorated, individually furnished

Junior City View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
LCD TV
Blackout drapes/curtains
Portable fan
  • 25 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite City View

Minibar, in-room safe, individually decorated, individually furnished

Family Suite City View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
LCD TV
Blackout drapes/curtains
Portable fan
  • 45 sq m
  • City view
  • Sleeps 5
  • 2 King Beds

View all photos for Eliana Suite Terrace

Minibar, in-room safe, individually decorated, individually furnished

Eliana Suite Terrace

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
LCD TV
Blackout drapes/curtains
  • 45 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe double room with standing balcony

Minibar, in-room safe, individually decorated, individually furnished

Deluxe double room with standing balcony

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
LCD TV
Blackout drapes/curtains
Separate bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe double room with internal window

Minibar, in-room safe, individually decorated, individually furnished

Deluxe double room with internal window

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
LCD TV
Blackout drapes/curtains
Portable fan
  • 22 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Triple Room

Minibar, in-room safe, individually decorated, individually furnished

Family Triple Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
LCD TV
Blackout drapes/curtains
Portable fan
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Bed

View all photos for Suite Executive with residence view

Minibar, in-room safe, individually decorated, individually furnished

Suite Executive with residence view

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
LCD TV
Blackout drapes/curtains
Portable fan
  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite Executive with internal window

Minibar, in-room safe, individually decorated, individually furnished

Suite Executive with internal window

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
LCD TV
Blackout drapes/curtains
Portable fan
  • Sleeps 2
  • 1 King Bed

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Lobby sitting area

Hanoi Royal Palace Hotel 2

  • Free breakfast
  • Spa
  • Airport transfer
  • Parking available
9.6 out of 10, Exceptional, (3722)
Hanoi Royal Palace Hotel 2
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About the area

Map
38 Lo Su, Hoan Kiem, Hanoi

What's nearby

  • Thang Long Water Puppet Theatre - 3 min walk
  • Hoan Kiem Lake - 3 min walk
  • Hanoi Old Town Night Market - 7 min walk
  • Hanoi Opera House - 11 min walk
  • St. Joseph's Cathedral of Hanoi - 12 min walk

Getting around

  • Noi Bai Intl. Airport (HAN) - 38 min drive
  • Hanoi Gia Lam Station - 15 min drive
  • Hanoi Long Bien Station - 16 min walk
  • Hanoi Railway Station - 24 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • ‪Bánh Mì Bà Dần - ‬1 min walk
  • ‪Bánh Xèo Zòn - Lò Sũ - ‬1 min walk
  • ‪Mì, Phở Xào, Cơm Rang - Lò Sũ - ‬1 min walk
  • ‪Food Corner - ‬1 min walk
  • ‪Namaste Hanoi - ‬1 min walk

About this property

Eliana Signature Hanoi Hotel

Eliana Signature Hanoi Hotel features a rooftop terrace and puts you just steps from Thang Long Water Puppet Theatre. Guests can visit the spa to indulge in hot stone massages, body wraps, or facials, and Asian cuisine is served at SoyBean Restaurant, which is open for breakfast, lunch, and dinner. A bar/lounge, a snack bar/deli, and a garden are other highlights at this Art Deco hotel. Fellow travelers say great things about the helpful staff.

Languages

English, Vietnamese

At a glance

DONE

Hotel size

    • 37 rooms
    • Arranged over 8 floors
DONE

Arriving/Leaving

    • Check-in start time: 2 PM; check-in end time: 11 PM
    • Express check-in available
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • On-site parking is limited
DONE

Transfers

    • Airport shuttle on request (available 24 hours a day)*
DONE

Off-site

    • Area shuttle*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Snack bar/deli

What to do

  • Bicycle rentals nearby

Working away

  • Meeting room
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car rental
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 2007
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Television in common areas
  • Full-service spa
  • Massage/treatment rooms
  • Reception hall
  • Art Deco architecture

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel

Room amenities

Be entertained

  • 32-inch LCD TV
  • Premium cable channels

Home comfort

  • Air conditioning and heating
  • Portable fan
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Spring water bathtub
  • Bathtub or shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

EF Spa has 2 treatment rooms including rooms for couples. Services include hot stone massages, sports massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 6 years old are not allowed in the spa.

Dining

SoyBean Restaurant - Overlooking the garden, this restaurant specializes in Asian cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately VND 230000 per person
  • Airport shuttle service is offered for an extra charge of VND 410000 per vehicle (one way)
  • Area shuttle service is offered for an extra charge
  • There is a service fee of 15 percent

Children & extra beds

  • Rollaway beds are available for VND 340000.0 per day

Pool, spa, & gym (if applicable)

  • Guests under 6 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.

Also known as

Gia Bao
Gia Bao hotel
Gia Bao Palace
Gia Bao Palace Hanoi
Emerald Waters Hotel Trendy
Gia Bao Palace hotel Hanoi
Hotel Gia Bao Ha Noi
Antique Hotel
Antique Hanoi
Hanoi Emerald Waters Trendy
Emerald Waters Trendy

Frequently asked questions

Are pets allowed at Eliana Signature Hanoi Hotel?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Eliana Signature Hanoi Hotel?

Yes. Parking spots may be limited.

Is airport shuttle service offered by Eliana Signature Hanoi Hotel?

Yes, an airport shuttle is available. The charge is VND 410000 per vehicle one way.

What are the check-in and check-out times at Eliana Signature Hanoi Hotel?

Check-in start time: 2 PM; Check-in end time: 11 PM. Check-out time is noon. Express check-in is available.

What is there to do at Eliana Signature Hanoi Hotel and nearby?

Have fun during the warmer months with activities nearby such as cycling. Indulge in a treatment at the spa and enjoy other amenities such as spa services and a garden.

Are there restaurants at or near Eliana Signature Hanoi Hotel?

Yes, SoyBean Restaurant offers Asian cuisine and garden views.

Does Eliana Signature Hanoi Hotel have rooms with private hot tubs?

Yes, each room has a spring water bathtub.

What's the area around Eliana Signature Hanoi Hotel like?

Eliana Signature Hanoi Hotel is located on the boardwalk/promenade in Old Quarter, a short 3-minute walk from Hoan Kiem Lake and 3 minutes' walk from Thang Long Water Puppet Theatre.

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Eliana Signature Hanoi Hotel Reviews

Reviews

9,4

Exceptional

9,4/10

Cleanliness

9,8/10

Staff & service

9,0/10

Amenities

9,0/10

Property conditions & facilities

8,0/10

Eco-friendliness

Reviews

8/10 Very good

Good overall stay. Staff was fantastic and breakfast was excellent. The property is a bit rougher around the edges than it appears in pictures, but we liked the decor.
Gregory, 2-night trip

10/10 Exceptional

Great Hotel!
Excellent service by staff. Stayed at other hotels within the same price range in Hanoi, this had by far the best rooms. Also very quiet compared to all other hotels, probably due to them being more central in old town, but the 2 minute walk is completely worth it.
Emil, 2-night trip

10/10 Exceptional

Beautiful decor and amazing staff
We had a great stay at Eliana Signature for four nights. The hotel is beautifully decorated, even if rooms are a bit worn here and there but it didn't take away from our experience. The location is great with walking distance to the lake, shopping, plenty of restaurants and cafés. Good breakfast with eggs, sandwiches, soup, and pancakes freshly made to order in addition to the buffet with lots of options. The staff is super friendly and goes above and beyond to help with anything you might need.
Reception area
Room with internal window
Sofie, 4-night trip

10/10 Exceptional

Excellent hotel in a perfect location. We enjoyed the breakfast each morning. The staff was incredible
Angela, 4-night trip

10/10 Exceptional

Front staff was super friendly. The location is perfact right in the Hoan Kiem but slightly off busy tourist area. I stayed 2 nights before I go to halong bay, I wish I stayed there whole time.
Yong, 2-night trip

10/10 Exceptional

excellent hotel and nice room
maria, 1-night trip

10/10 Exceptional

Great location and service Really nice and helpful staff Highly recommended
Maggie, 1-night trip

10/10 Exceptional

Good location
vuong, 1-night trip

10/10 Exceptional

Staff were very friendly and helpful - couldn't have asked for better. The location is both an boon (centre of old town) and a bane (narrow crowded streets.
Cheuk-Fun Geoffrey, 3-night trip

10/10 Exceptional

Lovely staff, very helpful and attentive.
John, 6-night trip

10/10 Exceptional

The staff were very kind and helpful.
BRIAN DOUGLAS, 3-night trip

10/10 Exceptional

Great experience , nice staff
Conceirge, 1-night trip

8/10 Very good

The staff were very friendly and helpful. Good location in the Old Quarter and close to lake. The breakfast and service was good.
Jim, 3-night trip

10/10 Exceptional

The staff are very friendly and sociable, and very informative on arrival giving you a map and tip sheet for the local area. The interior design is colourful and beautifully decorated. I would recommend to any first timers to Hanoi and I would return definitely. The breakfast is plentiful with many choices with friendly staff to help serve you, excellent hospitality!
John, 1-night trip

10/10 Exceptional

Hotel is in the good location, staff is amazing. They were very helpful. Room is spacious and clean, especially, the price is really cheap.
hung, 1-night trip

6/10 Good

The staff were amazing and extremely friendly. The location was great. The hotel was doing major construction and was not told of this prior.
Emma, 3-night trip

8/10 Very good

There were vegetarian options available. Hotel also provided a complimentary cake, fruits and decorated the room for a birthday surprise, very well done.
Sumita, 3-night trip

10/10 Exceptional

great
Mrs, 1-night trip

10/10 Exceptional

The hotel is right in the down town area. Plenty of stores and dining options in the area as well as coffee shops and juice bars. The personal at the hotel are awesome. Jane, Thao, Thao, Chen and the others are very friendly, hospital, kind, caring and fun to talk to. By far the best group of people i ever met. They made the stay awesome. Definitely staying here again when i go back. A special shoutout to Jane for her help with the trips and booking of everything. She arranged everything perfectly!
Danny Soerinder, 9-night trip

6/10 Good

Choose an exterior facing room (noisy but better).
Nice boutique hotel in a good location with friendly staff and good restaurant. The street facing rooms are nice (if you can tolerate the early morning traffic noise). The interior rooms are dark and claustrophobic (and not that quiet either).
Antonio, 1-night trip

10/10 Exceptional

good
Jane, 1-night trip

10/10 Exceptional

The hotel’s location is superb. It is located a few hundred meters from Hoan Kiem lake. It’s a very safe place to stay and visit Hanoi. The room is very clean, and the Wi-Fi is very fast. There are plenty of Vietnamese restaurants and souvenirs shop nearby. The hotel has a restaurant on the 8th floor offering excellent Vietnamese dishes. We had free breakfast including excellent Vietnamese soup called Pho, fried eggs, various Vietnamese fruits, coffee, tea, mango juice, … Ms. Thao and Ms. Ngoc Anh (restaurant staff) are very polite and professional, as well as the staff at the reception and travel desk. We will certainly stay here next time we visit Hanoi.
Gia Loc, 3-night trip

10/10 Exceptional

I cannot say enough good things about the hotel and staff! The roo m was nice with a big bed and all the conveniences. Nice shower, wifi, fridge and coffee maker. Plus staff cleaned the room to perfection. Breakfast was excellent! Had many options to choose from. Hot, cold,fruit plus a made to order menu. The breakfast crew was very nice and the top floor gives you a great view of hanoi. The staff offered help whenever they could. The front door was opened for me when i entered, i had laundry done quickly, and they always said hello and asked me if i was having a good time in Hanoi. I would recommend this hotel for great service at a great price. Its a couple blocks from Hoen Lake and the water puppet theater. It in the heart of the old quarter, but quiet enough when you need to relax. Thanks to all the friendly and helpful staff at Elaina Signature Hotel for a wonderful experience my first time visiting Hanoi and Vietnam.
Joseph, 8-night trip

2/10 Poor

AVOID THIS HOTEL AT ALL COSTS !!!! Worst hotel
This was THE WORST hotel I have ever stayed at, and I travel a lot for work and pleasure. The bed was rock hard, there is a loud bar across the street blasting loud thumping music into the early hours of the morning, making it impossible to sleep. The breakfast host PICKED HER NOSE and inspected her find then proceeded to serve my breakfast with those dirty hands. There is no shower curtain in the bathroom, which is a safety hazard as water goes all over the bathroom floor. A man tried to force his way into my room at midnight (there are no peep holes to see who it is) and the hotel said he was "looking for friends in another room" - why did he look me in the eye and push the door open? I am not his friend. He did not know me. They refused to do anything, Eric at the front desk let this man into the hotel. And the worst part, Huong, the front desk woman, SCREAMED at me for over an hour, refusing to assist or refund the rest of my stay, saying there is "no bar or club" and that i was lying, and that the other incidents did not occur, and she refused to help or refund me because, as she yelled at me over and over "they are your FEELINGS!" I told her i would be leaving a bad review, she replied that she'd deny it all. If this happened in the US, Europe she would be fired. This is disgusting, horrendous service, a health and safety violation, and literally the worst hotel stay of my life. I write this out in the hopes of helping my fellow travellers- DO NOT STAY HERE.
3-night trip

8/10 Very good

즐거운 여행~~
훌륭한 호텔입니다. 조식도 괜찮았구요... 젊은 직원들의 대응도 훌륭했습니다.. 또 호안끼엠 호수와 아주 가까워서 산책하기 좋았고. 볼거리도 많았다.. 나는 4일동안 편안하게 지내다 왔습니다..
NÁMUNG, 4-night trip