2/10 Poor
01 November 2024
No stay.
Having checked in at 7.30 I went out to meet clients at 8.30. On returning at 10.30 the entire place was closed with no lights on and no-one anywhere to be seen. I knocked, I telephoned but no answer.
After 20 minutes of trying to get in to. the building I gave up and got a cab to a neighbouring hotel and stayed there.
On returning in the morning to get my bags I was informed there is a door round the back, through a garden which you can get in after hours. I said I was not informed about this and was told 'everybody knows this', to which I replied, no one had told me, and as the place is a pub I had expected the front door to be open at 10.30 as the advertised hours of the pub were 11pm closing. The guy just shrugged. Very poor customer service.
Ian
Ian, 1-night business trip
Verified Hotels.com guest review