2/10 Poor
16 March 2025
Hotel oversold rooms, downgraded us
Booked particular hotel because of king bed suite availability that was needed after an injury on vacation. They oversold themselves and downgraded us to a queen room and didn't notify us until arrival. Had we been notified, we would have canceled and stayed elsewhere. Worse yet, instead of apologizing the assistand manager tried to convince us it was a good thing. It was very disingenuous and off putting. No discount applied for the lesser room either. Will certainly cause pause before we book a Marriott property again.
Daniel
Daniel, 1-night trip