Best Western Heronston Hotel & Spa

Photo gallery for Best Western Heronston Hotel & Spa

Primary image
Desk, laptop workspace, iron/ironing board, free cribs/infant beds
Desk, laptop workspace, iron/ironing board, free cribs/infant beds
Desk, laptop workspace, iron/ironing board, free cribs/infant beds
Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Overview of Best Western Heronston Hotel & Spa

Best Western Heronston Hotel & Spa

3.0 star property
3-star hotel in Bridgend with indoor pool and restaurant

7,6/10 Good

451 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
Map
Ewenny Road, Bridgend, Wales, CF35 5AW
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Indoor pool
  • Breakfast available
  • Fitness center
  • Sauna
  • Steam room
  • 24-hour room service
  • Spa services
  • Massage/treatment rooms
  • Terrace
  • 24-hour front desk
For families
  • Children stay free
  • Free cribs/infant beds
  • Private bathroom
  • Cable/satellite TV service
  • Garden
  • Terrace
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • Heart of Bridgend

Getting around

  • Cardiff International Airport (CWL) - 31 min drive
  • Wildmill Station - 5 min drive
  • Pyle Station - 11 min drive
  • Bridgend Station - 21 min walk

About this property

Best Western Heronston Hotel & Spa

3-star eco-friendly hotel in the city center
Consider a stay at Best Western Heronston Hotel & Spa and take advantage of a terrace, a garden, and dry cleaning/laundry services. For some rest and relaxation, visit the sauna or steam room, and indulge in a body scrub, a massage, or a facial. Be sure to enjoy a meal at Crane, the onsite restaurant. In addition to a bar and a gym, guests can connect to free in-room WiFi.
You'll also find perks like:
  • An indoor pool
  • Free self parking
  • Full breakfast (surcharge), an electric car charging station, and massage treatment rooms
  • Wedding services, a front desk safe, and a porter/bellhop
  • Guest reviews speak well of the breakfast and helpful staff
Room features
All guestrooms at Best Western Heronston Hotel & Spa have thoughtful touches such as 24-hour room service and laptop-friendly workspaces, as well as amenities like free WiFi. Guests reviews speak well of the comfortable rooms at the property.
Extra amenities include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Bathrooms with shower/tub combinations and free toiletries
  • LCD TVs with cable channels
  • Wardrobes/closets, coffee/tea makers, and daily housekeeping

Languages

English, French, Polish, Romanian, Turkish, Welsh

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of We Care Clean (Best Western)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 75 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - 3 AM
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 10:30 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking and van parking on site
  • Electric vehicle charging point on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) 7:00 AM–9:00 AM on weekdays and 8:00 AM–10:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • 24-hour room service

Traveling with children

  • Children stay free

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • An indoor pool
  • Spa services
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages

  • English
  • French
  • Polish
  • Romanian
  • Turkish
  • Welsh

Room amenities

Be entertained

  • LCD television
  • Satellite TV channels

Home comfort

  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Alarm clock
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 3 treatment rooms. Services include hot stone massages, facials, body scrubs, and body treatments.

Dining

Crane - This restaurant serves breakfast and dinner.
Ewennys Bar & Grill - This bar serves dinner only. Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of GBP 13.95 per person (approximately)

Renovations and closures

The property will be renovating from January 27 2022 to December 31 2022 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Select guestrooms
Renovation work will only be conducted on weekdays. Every effort will be made to minimize noise and disturbance.
The following facilities are closed on Monday and Tuesday:
  • Full-service spa
The following facilities are closed on Sunday:
  • Restaurant

Children & extra beds

  • Rollaway beds are available for GBP 10.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of GBP 10.00 per pet, per night

Pool, spa, & gym (if applicable)

  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Policies

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

This property provides access to the Leisure Club and Spa for guests ages 16 and under during designated times. The Leisure Club must be booked in advanced through reception.
Access to this property’s pool and gym is currently limited to allow social distancing. Reservations of time slots are required at check-in (subject to availability).

Also known as

Best Western Heronston Hotel Bridgend
Best Western Heronston Hotel
Best Western Heronston Bridgend
Best Western Heronston
Bridgend Best Western
Best Western Bridgend
BEST WESTERN Heronston Hotel & Spa Bridgend, Wales
Best Heronston & Spa Bridgend
Best Western Heronston Hotel & Spa Hotel
Best Western Heronston Hotel & Spa Bridgend
Best Western Heronston Hotel & Spa Hotel Bridgend

Frequently asked questions

Overall score and ratings

7,6

Good

8,0/10

Cleanliness

8,3/10

Staff & service

7,3/10

Amenities

7,1/10

Property conditions & facilities

7,3/10

Eco-friendliness

8/10 Very good

Bbreakfast
For the amount we paid for the room I would have expected breakfast to be included, not self service, where the plates were cold, by the time we started to eat our food it was already lukewarm. Staff were very helpful and pleasant, room was clean and tidy and we were so grateful for the provision of an electric fan.
Heather, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Simon, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Wedding
Great place for a wedding top day and night and a great place to stay the night 👍
Anthony, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great place, friendly staff
Peter, 1-night trip with friends
Verified Hotels.com guest review

6/10 Good

Carol Ann, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Peter, 2-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Mark, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Tim, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing stay. Only issue was shower didn't work properly and took 2 visits for someone to look at it. Although refurbishment was being done throughout it made no difference to the stay.
James, 1-night trip
Verified Hotels.com guest review

6/10 Good

Generally Ok.
Generally very pleasant. The hotel was undergoing extensive rennovation, and i an sure will be much improved when finished. Breakfast staff seemed rushed off their feet, causing delays in being able to order breakfast and they were quite abrupt with people who were trying to order.
John, 2-night business trip
Verified Hotels.com guest review