When you stay at citizenM San Francisco Union Square, you'll be within a 15-minute walk of San Francisco Museum of Modern Art and Moscone Convention Center. Guests can grab a bite to eat at the coffee shop/cafe and visit the 24-hour fitness center for a workout. Also, Oracle Park and Pier 39 are just a 5-minute drive away. Fellow travelers say great things about the comfortable beds and helpful staff. Public transportation is only a short walk: Market St & 4th St Stop and Powell St & O'Farrell St Stop are just steps away.
Languages
English
At a glance
Hotel size
195 rooms
Arranged over 9 floors
Arriving/Leaving
Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in/out available
Minimum check-in age – 18
Check-out time is 11:00 AM
Contactless check-out
Late check-out subject to availability
Special check-in instructions
Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival
Guests are recommended to download the property's CitizenM mobile app before check-in
Required at check-in
Credit card required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
One child (10 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
No cots (infant beds)
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi and wired internet access in public areas
Free WiFi in rooms
Parking
No on-site parking
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 6:00 AM–11:00 AM
Restaurant
Coffee shop
Coffee/tea in a common area
Water dispenser
Traveling with children
Children stay free (see details)
Working away
24-hour business center
Coworking spaces
Services
24-hour front desk
Multilingual staff
Facilities
1 building/tower
Built in 2021
Safe-deposit box at front desk
Television in common areas
Communal living room
24-hour fitness center
Humane treatment of captive wild animals
Locally-owned & organized tours & activities
Local artist showcase
At least 10% of profits reinvested in community & sustainability
Local culture & ecosystem education
Double-glazed windows
At least 80% lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
No plastic soda bottles
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Reusable cups only
Accessibility
Elevator
Wheelchair-accessible path of travel
Wheelchair-accessible public washroom
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible business center
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Lever door handles
Well-lit path to entrance
Stair-free path to entrance
Room amenities
Be entertained
iPad
IPod docking station
LED television
Cable TV channels
Home comfort
Climate-controlled air conditioning and heating
Iron/ironing board
Sleep well
Premium bedding
Pillowtop mattress
Freshen up
Private bathroom
Rainfall showerhead
Shower only
Eco-friendly toiletries
Hair dryer
Towels
Toothbrush and toothpaste (on request)
Toilet paper
Stay connected
Desk
Free WiFi
Phone
Food and drink
Refrigerator
More
Housekeeping (on request)
In-room safe
Eco-friendly toiletries
Bulk dispenser for toiletries
Eco-friendly cleaning products provided
Energy-saving switches
LED light bulbs
Recycling
Water-efficient showers only
Water-efficient toilets only
Mobile key entry
Special features
Dining
CanteenM - Onsite restaurant. Guests can enjoy drinks at the bar. Open 24 hours.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately USD 22 per person
Late check-out can be arranged for an extra charge of USD 69 (subject to availability)
Policies
Noise-free guestrooms cannot be guaranteed.
Onsite parties or group events are strictly prohibited.
Long-term renters welcome.
This property uses wind energy, plus eco-friendly cleaning products.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and debit cards. Cash is not accepted.
Cashless transactions are available.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Also known as
citizenM San Francisco Union Square Hotel
citizenM San Francisco Union Square San Francisco
citizenM San Francisco Union Square Hotel San Francisco
Frequently asked questions
Does citizenM San Francisco Union Square offer free cancellation for a full refund?
Yes, citizenM San Francisco Union Square does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at citizenM San Francisco Union Square?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at citizenM San Francisco Union Square?
Sorry, there's no onsite parking at citizenM San Francisco Union Square.
What are the check-in and check-out times at citizenM San Francisco Union Square?
Check-in start time: 2:00 PM; Check-in end time: midnight. Check-out time is 11:00 AM. Late check-out is available for a charge of USD 69 (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.
Is there an onsite casino at citizenM San Francisco Union Square?
No, this hotel doesn't have a casino, but San Pablo Lytton Casino (22-min drive) is nearby.
What is there to do at citizenM San Francisco Union Square and nearby?
Maintain your daily exercise routine at the 24-hour gym.
Are there restaurants at or near citizenM San Francisco Union Square?
Yes, there's an onsite restaurant, canteenM.
What's the area around citizenM San Francisco Union Square like?
CitizenM San Francisco Union Square is in Union Square, a short 2-minute walk from Market St & 4th St Stop and 8 minutes' walk from San Francisco Museum of Modern Art. Travelers say the area is walkable and good for shopping.
citizenM San Francisco Union Square Reviews
Reviews
9,4
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9,8/10
Cleanliness
9,6/10
Staff & service
9,2/10
Amenities
9,8/10
Property conditions & facilities
9,6/10
Eco-friendliness
Reviews
10/10 Exceptional
15 December 2024
Trinh
Trinh, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
15 December 2024
Space age capsule, modern, great breakfast
Space age capsule room. Very petite and modern. Everything seemed new, clean and snug. Probably would not be enjoyed by big people who like a lot of elbow room. It felt like having a room on a spaceship. Great cafe downstairs with great full breakfast bar buffet.
Robin
Robin, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
13 December 2024
Jeff
Jeff, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
12 December 2024
Jessica
Jessica, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
02 December 2024
Everything was great. I would definitely stay there again.
Ace
Ace, 2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
01 December 2024
Kristen
Kristen, 4-night business trip
Verified Hotels.com guest review
8/10 Very good
29 November 2024
Tricia
Tricia, 1-night trip
Verified Hotels.com guest review
8/10 Very good
26 November 2024
Christopher
Christopher, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
24 November 2024
Mari
Mari, 3-night trip with friends
Verified Hotels.com guest review
8/10 Very good
11 November 2024
Chad
Chad, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
09 November 2024
Surprisingly comfortable.
Clean and comfortable. Staff and lounge were great. I loved having a common space to hang out, especially as a solo female.
Paula
Paula, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
31 October 2024
Daniel
Daniel, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
26 October 2024
Maybe my favorite hotel I have ever stayed in. Extremely nice workers and the room was perfect for a solo traveler
Sam
Sam, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
24 October 2024
Nothing but good news
It was amazing! Friendly staff and always willing to help. Breakfast was by far superior compared to other hotels. Really good area, parking garage next door with a reasonable rate. It was our second time staying and will be back!
Verified traveller
3-night trip
Verified Hotels.com guest review
10/10 Exceptional
20 October 2024
Levi
Levi, 1-night trip
Verified Hotels.com guest review
8/10 Very good
16 October 2024
Ryan
Ryan, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
13 October 2024
Think of this like a modern Pied a Tere. Small egocentric well designed rooms. Amazing breakfast. Good style. Easy access to public transportation (Muni/Bart is on same block).
Michael
Michael, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
11 October 2024
Verified traveller
4-night trip
Verified Hotels.com guest review
10/10 Exceptional
09 October 2024
LET'S GO TO SFO!
Cool new hotel with a great lobby/bar staff and doormen.
Great restaurants close by.
Cable car stop is a block away.
LETS GO TO SFO!
Alfredo F
Alfredo F, 3-night business trip
Verified Hotels.com guest review
6/10 Good
08 October 2024
Very Small
Very small room. Strange set up with the 3rd floor
Jonathan
Jonathan, 4-night business trip
Verified Hotels.com guest review
10/10 Exceptional
07 October 2024
Kamille
Kamille, 1-night trip
Verified Hotels.com guest review
8/10 Very good
01 October 2024
Jodi
Jodi, 1-night trip with friends
Verified Hotels.com guest review
8/10 Very good
30 September 2024
Verified traveller
5-night trip
Verified Hotels.com guest review
8/10 Very good
30 September 2024
Verified traveller
3-night trip
Verified Hotels.com guest review
10/10 Exceptional
27 September 2024
Wonderful! From check-in to check-out staff was fantastic and helpful. My morning mocha was perfect and a great start to my day. Breakfast always looked amazing but I can’t eat a large breakfast but found yogurt less than a block away. Although some people mention the rooms being small I found it very convenient for one person and the bed was very comfortable. I’m an older adult but the room technology wasn’t difficult to navigate and was actually great. citizenM thought of everything and I have no complaints or thoughts of anything else I wish was there. For the past few years I’ve stayed at various AirBNB’s but this is a game changer! I’ll definitely stay here again in the future! A huge thank you to the staff for this wonderful experience!