Check-in clerk wasn't very friendly, he made no eye contact, no smiles, robotic in nature. Head housing cleaning fenale was friendlier and nicer than the check-in clerk was. Hotel had only ONE ice machine in the WHOLE hotel! (What the hell). My king suite was nice, clean, up to date, but the dimmer switch for lights over the bed fell off in my hand bcuz it apparently has been broken for a while and was just 'placed' on knob instead of attached. Dimmer switch next to lounge/couch area next to TV has a 'short' in it and didn't work properly. IF I'm paying over $200 per night, I have higher expectations of the hotel. My room was #215 and I have stayed at this hotel 4 times now, so I expected better. I was not asked if I was a Bonvoy member upon check-in (which I am).