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Tukan Hotel Playa del Carmen

3.5 star property
Resort with 2 outdoor pools, near Quinta Avenida

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Photo gallery for Tukan Hotel Playa del Carmen

2 outdoor pools
2 outdoor pools
In-room safe, blackout curtains, free WiFi, bed sheets
Sun deck
In-room safe, blackout curtains, free WiFi, bed sheets
Located near the vibrant Quinta Avenida, Tukan Hotel Playa del Carmen offers a tranquil oasis with two outdoor pools and a lush garden. Savor breakfast at La Ceiba restaurant, relax on the sunny terrace or unwind at the bar. Helpful multilingual staff ensure a seamless stay.

Reviews

6,8 out of 10
Good

Popular amenities

  • Parking available
  • 24/7 front desk
  • Bar
  • Pet-friendly
  • Pool
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • 2 outdoor pools
  • Breakfast available
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Front-desk safe
  • Multilingual staff
  • Concierge services
  • Wedding services

Feel at home (6)

  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Blackout drapes/curtains
The current price is R1 105
R1 388 total
includes taxes & fees
23 Feb - 24 Feb

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Two Bedroom Suite

In-room safe, blackout curtains, free WiFi, bed sheets

Two Bedroom Suite

Highlights

Air conditioning
LCD TV
Ceiling fan
2 bedrooms
Blackout drapes/curtains
Private bathroom
Cable channels
Wardrobe or closet
  • 43 sq m
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Deluxe Room

In-room safe, blackout curtains, free WiFi, bed sheets

Deluxe Room

Highlights

Air conditioning
LCD TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Cable channels
Wardrobe or closet
Daily housekeeping
  • 21 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Room

In-room safe, blackout curtains, free WiFi, bed sheets

Standard Room

Highlights

Air conditioning
LCD TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Cable channels
Wardrobe or closet
Daily housekeeping
  • 20 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Room

In-room safe, blackout curtains, free WiFi, bed sheets

Family Room

Highlights

Air conditioning
LCD TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Cable channels
Wardrobe or closet
Daily housekeeping
  • 21 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Twin Bunk Bed

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About the area

Map
5a Ave Norte Entre 14 Y 16, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 1 min walk
  • Quinta Alegría Shopping Mall - 1 min walk
  • Playa del Carmen Main Beach - 4 min walk
  • Mamitas Beach - 6 min walk
  • Playa del Carmen Maritime Terminal - 13 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive
  • Cozumel Intl. Airport (CZM) - 12.2 miles/19.6 km

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Harry's Grill Prime Steakhouse & Raw Bar - ‬1 min walk
  • ‪Aldea Corazón - ‬1 min walk
  • ‪Bar Loco Playa del Carmen - ‬1 min walk

About this property

Tukan Hotel Playa del Carmen

Tukan Hotel Playa del Carmen offers a fantastic location, putting you just a 5-minute walk from Quinta Avenida and Playa del Carmen Main Beach. Guests can take a dip in one of 2 outdoor pools or grab a bite to eat at La Ceiba, which serves breakfast, lunch, and dinner. A bar/lounge, a terrace, and a garden are other highlights. Fellow travelers say good things about the helpful staff and overall property condition.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 156 units
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: anytime
    • Contactless check-in and check-out are available
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
    • Minimum Spring Break check-in age is 18
DONE

Children

    • No cots (infant beds)
DONE

Pets

    • Pets allowed (dogs only, 1 total, up to 10 kg per pet)*
    • Service animals welcome
    • Restrictions apply*
    • Pets must be supervised
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free off-site parking within 328 ft
    • Street parking available
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–11 AM
  • Restaurant
  • Bar/lounge

What to do

  • Access to nearby health club
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Jet skiing nearby
  • Snorkeling nearby
  • Skydiving nearby
  • Ziplining nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Romance packages

Facilities

  • 11 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • 2 outdoor pools
  • Traditional architecture

Accessibility

  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Be entertained

  • 32-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • In-room safe
  • Mobile key entry

Special features

Dining

La Ceiba - This buffet restaurant serves breakfast, lunch, and dinner.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 56.57 per accommodation, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately MXN 245 to 270 for adults, and MXN 125 to 150 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pets

  • Service animals exempt from fees
  • Pet deposit: MXN 500 per stay
  • Pets are allowed for an extra charge of MXN 250 per pet, per night

Policies

Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit and window guards on site.
This property accepts credit cards, debit cards and cash.

Also known as

Hotel Tukan
Hotel Tukan & Beach Club
Hotel Tukan & Beach Club Playa del Carmen
Tukan
Tukan Hotel Beach Club
Tukan Beach Club Playa del Carmen
Tukan Beach Hotel
Tukan Hotel
El Tukan Hotel Playa Del Carmen
Hotel Tukan Beach Club Playa del Carmen
Tukan Beach Club
Tukan Hotel Beach Club Playa del Carmen
Hotel Tukan Beach Club

Frequently asked questions

Does Tukan Hotel Playa del Carmen offer free cancellation for a full refund?

Yes, Tukan Hotel Playa del Carmen does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Tukan Hotel Playa del Carmen?

Yes, there are 2 outdoor pools.

Are pets allowed at Tukan Hotel Playa del Carmen?

Yes, dogs are welcome, with a limit of 1 total and maximum weight of 22 lbs per pet. There's a charge of MXN 250 per pet, per night, and there's also a deposit of MXN 500 per stay. Service animals are exempt from fees.

Is parking offered on site at Tukan Hotel Playa del Carmen?

No, unfortunately, but there's free parking nearby.

What are the check-in and check-out times at Tukan Hotel Playa del Carmen?

Check-in start time: 3 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.

Is there an onsite casino at Tukan Hotel Playa del Carmen?

No, this resort doesn't have a casino, but Riviera Gran Casino (7-min walk) is nearby.

What is there to do at Tukan Hotel Playa del Carmen and nearby?

Have fun with activities like cycling, jet skiing, and sailing, and practice your swing at the nearby golf course. Additional recreation nearby includes casino gaming and ecotours. Enjoy a swim in one of the 2 outdoor swimming pools or use the resort's other amenities, which include a garden and access to a nearby health club.

Are there restaurants at or near Tukan Hotel Playa del Carmen?

Yes, there's an onsite restaurant, La Ceiba.

What's the area around Tukan Hotel Playa del Carmen like?

Tukan Hotel Playa del Carmen is in Downtown Playa del Carmen, a short 1-minute walk from Quinta Avenida and 4 minutes' walk from Playa del Carmen Main Beach.

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Tukan Hotel Playa del Carmen Reviews

Reviews

6,8

Good

7,2/10

Cleanliness

7,0/10

Staff & service

6,6/10

Amenities

6,4/10

Property conditions & facilities

7,8/10

Eco-friendliness

Reviews

8/10 Very good

Very Good stay
in overall it was a very good stay, it´s my second time at this hotel, it has a good location, close to main ammenities.
Luis, 2-night trip

10/10 Exceptional

The people were kind, the price and location were excellent. I plan to travel a d stay there again .
Gia, 5-night trip

8/10 Very good

Great location for dinning and shopping options. Good price.
Liza, 3-night trip

6/10 Good

Good local, food was good.
Satu, 10-night trip

10/10 Exceptional

Great place to stay
carlos, 2-night trip

8/10 Very good

Economic
O e4 night stay was good, just a little bit louder at night since us closer to a clubs
Edgar, 2-night trip

6/10 Good

In General it was ok, water inside of the hotel it seems that is salty water.
Carlos, 3-night trip

10/10 Exceptional

The location is great. Its a little loud ..but you are so close to everything ...and so easy to find food ect
Lloyd, 6-night trip

10/10 Exceptional

I like being right by 5th avenue
Joanne Florence, 11-night trip

8/10 Very good

Amazing location

6/10 Good

I didn't like that no microwave or fridge
Leiby, 2-night trip

10/10 Exceptional

Everything is closer all the stores clubs and restaurants
Carolina, 5-night trip

6/10 Good

Close to the 5ta Avenue
Martin, 4-night trip

10/10 Exceptional

Close to mall bars,beach,safe clean excellent service, all at walking distance. HIGHLY recommended, and good price.
Miguel, 4-night trip

8/10 Very good

Very nice Tropical Hotel. Not very modern but clean and functional. I didn’t like that the Hotel counts with two separate buildings half a block apart. The main building has a bigger pool and is right off Famous Fifth Avenue. The other still very close but not right off the strip. Very small Pool. Parking sucks if you leave at night. The parking attendants there 24/7 can be very helpful.
Erick, 2-night trip

4/10 Fair

The hotel is very well located, but buffet breakfast is very bad
Julio Antonio, 3-night trip

4/10 Fair

The staff service was good, they offered us the all included on the restaurant next to the hotel and it was not worth it, room was ok until there was a bug on a pillow and I saw two cockroaches, and we expected to be on the main building but they send us to one behind. Good thing we booked for just 3 nights.
Mireya, 3-night trip

8/10 Very good

Rene was an excellent asset. I'd say he was very good at running the hotel. The cleaning women were too, except they were a bit chatty when they convened. The young women in the registration/lobby were not very helpful and it appeared to pain them that they were interrupted...although they weren't working. Also, can I suggest that you 1) power wash the pool area later in the day, not at 7:00 a.m. and 2) provide a small refrigerator and coffee pot in every rooms.
Rebecca, 4-night trip

8/10 Very good

This is a cute property and great for a short stay if you want to be on 5th Street but NOT near the LOUD clubs, etc. The staff was very nice and it was in a good area. The room was clean but the bathroom had a horrible smell. Probably a sewer issue, but its an inexpensive hotel in Playa so we dealt with it. I would definitely go back if I needed a place to stay for a few nights for not a lot of money.
Heidi, 1-night trip

4/10 Fair

No fridge or microwave. Not assigned parking. Had to parking on the street. Poloce officer giving tickets when arriving just because parkingbin front is illegal.
WILBERTH, 5-night trip

4/10 Fair

Stayed at Tukan before covid and was treated well. Totally diferent this time around. Unresponsive and grummpy recepton. Wasted hours just to ty and get the TV to work. Toilet was junk and hotel ignored request to fix. Many noisy guests carrying on to all hours with no reponse from the hotel.
Roydon, 9-night trip

4/10 Fair

It’s very old and needs a complete upgrade
Honor, 1-night trip

4/10 Fair

No working hot tubs
Daisy, 4-night trip

8/10 Very good

Very Old with strong smell Of humidity, water taste and smell bad
Hector, 4-night trip

2/10 Poor

A all the employees but the hotel needs maintenance, the pool was closed the whole time we where there they send you to a hotel across the street if you want to get in a pool the bathroom has little roaches and the water in the shower and sink is salt water so bring extra conditioner also if you paying all inclusive or just breakfast they'll send you across the street to The Ceiba restauran no ac and the food is not that good (really bad actually)at the end you get what you paid for if you planning to stay here I hope you read more comments no just this one then is up to you, they respond to all negative reviews with a generic comment
jose, 8-night trip