See all properties

Na Balam Hotel

3.0 star property
Beach hotel with outdoor pool, near North Beach

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Na Balam Hotel

Aerial view
View from room
Beach nearby, white sand, sun-loungers, beach umbrellas
Outdoor pool, pool umbrellas
Aerial view

Reviews

8,2 out of 10

Very good

Popular amenities

  • Bar
  • Airport transfer
  • Air conditioning
  • Non-smoking
  • Free parking

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
  • Beach bar
  • Airport shuttle
  • Ferry terminal shuttle
  • Terrace
  • Garden

For families (6)

  • Children stay free
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • In-room climate control (air conditioning)
The price is R4 695
R5 681 total
includes taxes & fees
05 Jan - 06 January 2025

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Poolside Suite

In-room safe, individually decorated, individually furnished

Poolside Suite

Highlights

Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Ceiling fan
Private bathroom
Free bottled water
In-room safe
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Poolside Room

In-room safe, individually decorated, individually furnished

Poolside Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Private bathroom
Free bottled water
  • 54 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Two Bedroom Suite

In-room safe, individually decorated, individually furnished

Two Bedroom Suite

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Flat-screen TV
2 bedrooms
  • 104 sq m
  • Sleeps 5
  • 2 King Beds

View all photos for Room Standard With Pool View

In-room safe, individually decorated, individually furnished

Room Standard With Pool View

  • Sleeps 4
  • 2 Full Bed(s)

Similar properties

Front of property

Izla Beach Front Hotel

Pool
Spa
Airport transfer
Free parking
8.8 out of 10, Excellent, (1006)
The price is R3 485
R4 277 total
includes taxes & fees
23 Dec - 24 Dec
Izla Beach Front Hotel
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
Calle Zazil-ha No. 118, Isla Mujeres, QROO, 77400

What's nearby

  • North Beach - 1 min walk
  • Miguel Hidalgo - 7 min walk
  • Cocal Beach - 10 min walk
  • Isla Mujeres Ferry Terminal - 12 min walk
  • Dolphin Discovery - 10 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 120 min drive
  • Airport shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)

Restaurants

  • ‪Lima y Coco - ‬2 min walk
  • ‪Stingray - ‬5 min walk
  • ‪Mayan Beach Club Restaurant & Tequileria - ‬10 min walk
  • ‪Tarzan - ‬7 min walk
  • ‪Guru Beach Club & Restaurant - ‬1 min walk

About this property

Na Balam Hotel

When you stay at Na Balam Hotel, you'll be within a 15-minute walk of North Beach and Isla Mujeres Ferry Terminal. After splashing around at the outdoor pool, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. A beach bar, a terrace, and a garden are other highlights. Fellow travelers love the helpful staff.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 21 rooms
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: 11 PM
    • Contactless check-in and check-out are available
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
    • The front desk is open daily from 7 AM - 11 PM
    • Front desk staffed during limited hours
    • This property doesn't offer after-hours check-in
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Free on-site extended parking
DONE

Transfers

    • Airport shuttle from 6:00 AM to 11:30 PM*
    • Ferry terminal shuttle*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Beach bar

Traveling with children

  • Children stay free (see details)

What to do

  • Beach nearby
  • Bicycle rentals nearby
  • Ecotours nearby
  • Kayaking nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby
  • Skydiving nearby

Services

  • Front desk (limited hours)
  • Tour/ticket assistance
  • Wedding services
  • Multilingual staff
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool umbrellas

Facilities

  • 7 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • An outdoor pool
  • Banquet hall

Accessibility

  • Wheelchair accessible

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Shower only
  • Free toiletries
  • Hair dryer (on request)
  • Towels

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Dining

Oceanvs - This beachfront wine bar specializes in Mediterranean cuisine and serves brunch, lunch, and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Refundable deposits

  • Breakage deposit: USD 50 per stay

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 120 per vehicle (roundtrip)
  • Ferry terminal shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Children under 16 years old are not allowed in the swimming pool without adult supervision

Policies

Only registered guests are allowed in the guestrooms.
This property does not have elevators.
This property accepts credit cards. Cash is not accepted.

Also known as

balam Hotel
Beach Hotel na balam Isla Mujeres
Beach na balam
Beach na balam Isla Mujeres
Hotel Na Balam Beach
Na Balam Beach Isla Mujeres
Na Balam Hotel Hotel
Na Balam Hotel Isla Mujeres
Na Balam Beach Hotel Villas
Na Balam Hotel Hotel Isla Mujeres

Frequently asked questions

Does Na Balam Hotel offer free cancellation for a full refund?
Yes, Na Balam Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Na Balam Hotel?
Yes, there's an outdoor pool.
Are pets allowed at Na Balam Hotel?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Na Balam Hotel?
Yes, there's free self and extended parking.
Is airport shuttle service offered by Na Balam Hotel?
Yes, an airport shuttle is available from 6:00 AM to 11:30 PM on request. The charge is USD 120 per vehicle roundtrip.
What are the check-in and check-out times at Na Balam Hotel?
Check-in start time: 3 PM; Check-in end time: 11 PM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
Is there an onsite casino at Na Balam Hotel?
No, this hotel doesn't have a casino, but PlayCity Casino (8.6 mi) and Royal Yak Casino and Sports Book (9.4 mi) are both nearby.
What is there to do at Na Balam Hotel and nearby?
Have fun with nearby activities like cycling, boat tours, and fishing. Additional recreation nearby includes ecotours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a garden.
Are there restaurants at or near Na Balam Hotel?
Yes, Oceanvs offers beachfront dining and Mediterranean cuisine.
What's the area around Na Balam Hotel like?
Na Balam Hotel is located near North Beach in Centro - Supmza 001, a short 12-minute walk from Isla Mujeres Ferry Terminal and 2 minutes' walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.

Na Balam Hotel Reviews

Reviews

8,2

Very good

8,6/10

Cleanliness

8,2/10

Staff & service

8,0/10

Amenities

8,0/10

Property conditions & facilities

9,0/10

Eco-friendliness

Reviews

10/10 Exceptional

Dominic, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Peaceful and relaxing stay. Nothing was too far away from it and right near the beach.
Marco, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Adam, 3-night trip
Verified Expedia guest review

6/10 Good

The lady Anything at the front desk was rude. The room was OK, but there were steep steps going up to the second level. The room had a tiki roof, which was kind of cool but was poorly lit. It made it hard to get ready and put your make up on. The TV was small and mounted high and had a defective line through the LED screen. It did have Wi-Fi where you could log into your Netflix. The beds and pillows were hard. There were no washcloths. The resort did provide towels for the beach, which was in walking distance. Cabs were outside the hotel all times the resort uses the red beds on the beach, which are queen size beds free to use. They are behind bushes and don’t have a view, they are in the shade. The pool and hot tub were pretty and the surroundings were tropical. AC was a mini split in the room and worked good. The lock on the door was broken and it was hard to unlock and lock. The room overall needed maintenance. no amenities, such as a microwave or coffee pot. Free Limited breakfast across the street at the other hotel. Service there wasn’t great and slow. We had to walk across the street for coffee every morning. Price was right, but hotel could be maintained a little better. Maid service was top-notch. She asked us every day if we need towels or room cleaned. The room had a small porch where we could sit outside poolside. Check and check out was very easy. We rented a scooter downtown and was able to park it right outside the hotel with no problems.
Shawna, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

Ronald, 5-night trip
Verified Hotels.com guest review

8/10 Very good

Overall facilities are very nice and evokes a boutique peaceful feeling, but disappointed with the quality of construction, from door lock to closet, to bath accessories.
Juan, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Perfect for me and my family of 5! Amazing location, 5-10 minute walk to everything, 2 mins to the beach! Loved the breakfast and the beach lounge beds that were included! Tropical jungle property shaded with pool and hot tub! We got a massage there- Rocio and Rosario have magic hands, amazing! The front desk staff was very helpful, Melissa was always happy to answer all our questions and give recommendations! Crazy but we had the best pizza we’ve ever had on Isla because she recommended Pizza Bella! I’d give 11/10 because it exceeded my expectations!! Highly recommend this property
Amber, 3-night family trip
Verified Expedia guest review

8/10 Very good

Proximity to the best beach in the Island
Renato, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

David, 8-night trip
Verified Hotels.com guest review

10/10 Exceptional

The staff was very friendly and accommodating. I would recommend the property, we will visit again.
Rodney, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Very lovely , walkable to anywhere. Steps to the best beach! Great breakfast, everything was beautiful. Enjoyed the place ! Would recommend & stay there again.
Jaime, 3-night family trip
Verified Expedia guest review

6/10 Good

We liked the area around the property. Close to the beach and within walking distance of a lot of places. Didn’t like not being able to use the pool after 8:30. Didn’t like the smell of the rooms, they smelled like urine. We had to ask for different sheets and comforters because we had bugs in the beds. We weren’t expecting anything extra a because the price was fair but we did expect better than what we got. Would not stay there again.
Josh, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Loved this property!
Michele, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Beautiful and quite
Coty, 1-night trip
Verified Expedia guest review

8/10 Very good

Misty, 2-night family trip
Verified Hotels.com guest review

4/10 Fair

We loved the property, the location of this hotel was perfect and the cleaning service is excellent. However, the front staff is rude and my room was very noisy. You could hear birds, bats, construction and traffic all night long.
Everardo, 4-night family trip
Verified Expedia guest review

8/10 Very good

Very chill, but the meditation was a little cultish.
Sean, 5-night romance trip
Verified Orbitz guest review

10/10 Exceptional

great beach access and rooms with lofts
Andrew, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Emma, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

We stayed for 4 nights and we will be back! The property is very well maintained and extremely quiet. We always opt out of hotel room upkeep but they did ask us if we needed more water or towels. The check in process was smooth and quick. The rooms are very plain and simple so if you're looking for a super luxurious place I dont think this would be a great fit for you. The rooms were basic but that was perfect for us because we only went to the room to sleep. We did get the poolside room so it gave us a great view of the pool. The beach is a 2-3 minute walk from the Hotel and the hotel provides day beds to Na Balam guests. There is also a server who comes around to the day beds so you can order beer, drinks, and food from the them and the aguachile was perfect. Na Balam will be a go to now. (:
Lisseth, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

We had the most peaceful stay at Nabalam. Tiny and tucked away little oasis. The rooms are basic, clean and perfect with great AC. The best beach on the island is right outside your door. Beautiful white sand with gorgeous blue water. There is plenty of food and bars near by. The walkability is great. There is breakfast included at the sister hotel across the road, we usually opted to go elsewhere. Highly recommend Mogagua. The best part is you can return to the hotel after a busy day and its tranquility is amazing. Wonderful little pool, there is a spa and yoga! I do miss daily greeting from the resident kitty Nabalam❤️
Oleanne, 6-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Character and charm and beach
My family of four stayed in the two bedroom suite and from the moment we arrived, everything was wonderful. The shuttle from the airport was easy, the reception was warm, and the room was very spacious and comfortable. The location to the beach is very convenient and the breakfast was wonderful. The beds in the turquesa room were too firm, but that was the only complaint! The front desk was helpful with any questions we had.
4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Must stay , I’m coming back soon !!!
Guadalupe, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great hotel the actual property is beautiful has beach access a nice deep shaded pool good breakfast and super cold ac in the rooms
Chris Wayne, 4-night family trip
Verified Expedia guest review

8/10 Very good

Property was clean and was in a great location to get to restaurants, shops, etc. Free breakfast was good. Not great, but certainly not bad. Bed was like a slab of concrete, but also, not an uncommon thing on the island. Beach area was nice, but there were a ton of empty beach beds and they only let the hotel guests stay in a specific area off to the side for free or we could choose to pay $33.00 to stay in another area. Not a deal breaker, but somewhat senseless. I've stayed at many places on the island and this was definitely a place I would go again. On a side note, I've been traveling to Isla Mujeres for over 25 years. It has always been one of my favorite vacation spots. It is beautiful, beaches are great, the restaurants are delicious, and until recently, it's been affordable. The last 2 times I've gone the prices have gone up considerably. Food and drinks have almost doubled, cab drivers changing the prices to a higher amount going to the same place, etc. My girlfriend had her credit cards stolen while her things were going through security at the airport; right out of the bag they were x-raying. I realize this could happen anywhere, but it was a horrible way to end the trip. Not the resorts fault, but we may start looking for for a new vacation spot.
Kevin, 7-night romance trip
Verified Expedia guest review