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Hotel Hacienda Paradise

3.5 star property
Hotel with outdoor pool, near Quinta Avenida

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Photo gallery for Hotel Hacienda Paradise

Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers
Balcony view
View from room
Reception
Premium bedding, in-room safe, individually decorated
Tucked away near Quinta Alegría Shopping Mall and Playa del Carmen Main Beach, Hotel Hacienda Paradise by BFH offers a serene retreat. Unwind with spa services like a hot stone massage or facial, then enjoy continental breakfast at the poolside restaurant Coloretta. With free WiFi in public areas, an outdoor pool with sun loungers and multilingual staff on hand.

Reviews

8,4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Free breakfast
  • Spa
  • Air conditioning
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Restaurant
  • Outdoor pool
  • Beach towels
  • Room service
  • Spa services
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Library
  • Front-desk safe

Feel at home (6)

  • Children stay free
  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping
  • Blackout drapes/curtains
The current price is R1 221
R1 528 total
includes taxes & fees
27 Feb - 28 Feb

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Room

Premium bedding, in-room safe, individually decorated

Deluxe Room

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
HDTV
Premium bedding
Blackout drapes/curtains
Ceiling fan
  • Sleeps 3
  • 1 King Bed

View all photos for Quadruple Room, Poolside

Premium bedding, in-room safe, individually decorated

Quadruple Room, Poolside

Highlights

Yard
Balcony
Individually furnished
Individually decorated
Air conditioning
HDTV
Premium bedding
Blackout drapes/curtains
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Quadruple Room, Balcony

Premium bedding, in-room safe, individually decorated

Quadruple Room, Balcony

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
HDTV
Premium bedding
Blackout drapes/curtains
Ceiling fan
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, Poolside

Premium bedding, in-room safe, individually decorated

Room, Poolside

Highlights

Yard
Balcony
Individually furnished
Individually decorated
Air conditioning
HDTV
Premium bedding
Blackout drapes/curtains
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Premium bedding, in-room safe, individually decorated

Standard Room

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
HDTV
Premium bedding
Blackout drapes/curtains
Ceiling fan
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, Balcony

Premium bedding, in-room safe, individually decorated

Room, Balcony

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
HDTV
Premium bedding
Blackout drapes/curtains
Ceiling fan
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

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The price is R1 178
R1 477 total
includes taxes & fees
28 Feb - 01 Mar
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About the area

Map
Ave 10 Entre Calle 20 Y 22 Norte, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 2 min walk
  • Quinta Alegría Shopping Mall - 2 min walk
  • Mamitas Beach - 7 min walk
  • Playa del Carmen Main Beach - 8 min walk
  • Playa del Carmen Maritime Terminal - 17 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive
  • Tulum Intl. Airport (TQO) - 97 min drive
  • Cozumel Intl. Airport (CZM) - 12.3 miles/19.8 km

Restaurants

  • ‪Bloody Mary Food Drinks & Rock - ‬2 min walk
  • ‪Señor Frogs - ‬2 min walk
  • ‪Ambasciata d'Italia Ristorante - ‬2 min walk
  • ‪McCarthy's Irish Pub - Playa del Carmen - ‬2 min walk
  • ‪La Vaca Gaucha - ‬2 min walk

About this property

Hotel Hacienda Paradise

Hotel Hacienda Paradise puts you in a great location, within just a 10-minute walk of Quinta Avenida and Playa del Carmen Main Beach. You can indulge in deep-tissue massages, facials, or reflexology, and Coloretta serves breakfast. This Colonial hotel also features an outdoor pool, a snack bar/deli, and a terrace. Fellow travelers love the helpful staff.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 33 rooms
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: midnight
    • Contactless check-in and check-out are available
    • Express check-out available
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (7 years old and younger) stays free when occupying the parent or guardian's room using existing bedding, but may not be eligible for free breakfast
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
LOCAL_PARKING

Parking

    • Off-site parking within 16 ft (MXN 150 per day), from 10:00 AM to 10:00 PM
    • Street parking available
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free continental breakfast each morning 7:00 AM–11:00 AM
  • Restaurant
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Art supplies

What to do

  • Beach nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Multilingual staff
  • Bicycle rentals
  • Beach towels
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Library
  • An outdoor pool
  • Spa services
  • Colonial architecture

Accessibility

  • Wheelchair accessible
  • Well-lit path to entrance

Room amenities

Be entertained

  • Television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Premium bedding

What to enjoy

  • Balcony
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer (on request)
  • Towels

Stay connected

  • Laptop-friendly workspace

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors
  • Guidebooks/recommendations

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including reflexology.

Dining

Coloretta - This poolside restaurant serves breakfast only. Guests can enjoy drinks at the bar.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 56.57 per accommodation, per night

Parking

  • Parking is available nearby and costs MXN 150 per day (16 ft away; open 10:00 AM to 10:00 PM)

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Also known as

Boutique Paradise
Hacienda Boutique Hotel
Hacienda Paradise
Hacienda Paradise Boutique
Hacienda Paradise Boutique Hotel
Hacienda Paradise Boutique Hotel Playa del Carmen
Hacienda Paradise Boutique Playa del Carmen
Hacienda Paradise Hotel
Hotel Boutique Hacienda
Hotel Hacienda Paradise
Hacienda Paradise Boutique Hotel By Xperience Playa Del Carmen
Hotel Hacienda Paradise Boutique
Hacienda Paradise Boutique Hotel Xperience Hotels
Hacienda Paradise Boutique Xperience Hotels Playa del Carmen
Hacienda Paradise Boutique Xperience Hotels
Hotel Hacienda Paradise Hotel
Hotel Hacienda Paradise by BFH
Hotel Hacienda Paradise Playa del Carmen

Frequently asked questions

Does Hotel Hacienda Paradise offer free cancellation for a full refund?

Yes, Hotel Hacienda Paradise does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Hacienda Paradise?

Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 8:00 PM.

Are pets allowed at Hotel Hacienda Paradise?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Hotel Hacienda Paradise?

No, unfortunately, but there's street parking available.

What are the check-in and check-out times at Hotel Hacienda Paradise?

Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon. Express check-out and contactless check-in and check-out are available.

Is there an onsite casino at Hotel Hacienda Paradise?

No, this hotel doesn't have a casino, but Riviera Gran Casino (8-min walk) is nearby.

What is there to do at Hotel Hacienda Paradise and nearby?

Hotel Hacienda Paradise has an outdoor pool and spa services.

Are there restaurants at or near Hotel Hacienda Paradise?

Yes, Coloretta offers poolside dining.

Does Hotel Hacienda Paradise have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Hotel Hacienda Paradise like?

Hotel Hacienda Paradise is in Downtown Playa del Carmen, a short 2-minute walk from Quinta Avenida and 8 minutes' walk from Playa del Carmen Main Beach.

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Hotel Hacienda Paradise Reviews

Reviews

8,4

Very good

8,8/10

Cleanliness

9,0/10

Staff & service

7,0/10

Amenities

8,2/10

Property conditions & facilities

7,2/10

Eco-friendliness

Reviews

10/10 Exceptional

This property met my expectations. It is a modest hotel with great customer service, safe, and located close to all the fun in Playa del Carmen. The best affordable place to eat at a 10 minutes walk was El Fogon.
Aimee, 3-night trip

2/10 Poor

We were redirected to another hotel. Our room was not available for renovation. The other hotel was worst rhan an hostel!
Marylene, 1-night trip

8/10 Very good

Breakfast was included. Only dry toast and coffee. Anything else you pay for.
James, 2-night trip

2/10 Poor

You really go there only because is cheap , and your out of budget ! Pool is so dirty you cant swim , rooms all broken and rusted , the person at the reception very nice but is really only an option to stay somewherre and u have no extra money dont expect nothing nothing more then a room to stay . Breakfast is only a toast and jelly with coffee but i expected this for the price .
Guy, 1-night trip

4/10 Fair

There’s a lot of Mosquitoes in the pool area I get bitten in my feet, not bad but they gave me the worst room idk if this have something related with Expedia but I paid the same as a regular room. Breakfast isn’t a breakfast at all but they have a menu and you can pay for it, it’s not expensive by the way
Luis, 1-night trip

8/10 Very good

Good service
Yazmin, 2-night trip

10/10 Exceptional

Staff very helpful and kind.
Adolfo, 4-night trip

6/10 Good

The area is nice just very noisy we found several roaches in our room beds aren’t very comfortable and the staff there was a male attending front desk and he was very rude about my family being in the pool past 10pm following day there was a family in the pool past 10pm and they were very noisy and drunk.
Mercedes, 5-night trip

8/10 Very good

It’s a good price-quality deal. All in order, except that the headboard of the bed was noisy, it was not well installed. Also, the toilet got blocked all the time. We reported those issues but apparently nothing was done. The rest was very good.
Luis Andres, 5-night trip

10/10 Exceptional

Great place to stay. Perfect location. Amazing staff. Alma is the best. Nice pool, Ok breakfast. I would stay here again
Steven, 15-night trip

6/10 Good

Good
Miguel A, 1-night trip

4/10 Fair

Good stuff.Good location.Not any more.
Vladimir, 14-night trip

10/10 Exceptional

Easy check in and my room was cooled down and spotless. I stayed here a few weeks ago and found my go to hotel for Playa del Carmen. Affordable, clean and the location cannot be beat. I live full-time in Cozumel and this is where I come to get away from the island and shop.
Geoffrey, 1-night trip

8/10 Very good

Nice little hotel in the middle of everything. Close to 5th Avenue shopping/dining. Free breakfast was rather tasteless, “lounge” style beds (likely for animals?) in room we’re not very clean, but aside from that no complaints.
Nicole, 1-night trip

6/10 Good

I liked the location that was close to everywhere. It was very noisy from the bar across the street.other than that it was descent
Marvin, 3-night trip

8/10 Very good

Wonderful breakfast and a balcony overlooking a beautiful oasis. The bed was hard, though, and no drinking water was provided.
Jean, 1-night trip

8/10 Very good

Front desk reception was excellent. The staff were more than willing to help in all situations. The furniture in rooms was a bit dated but still serviceable. Very nice and well kept pool.
Raymond, 14-night trip

10/10 Exceptional

Excellent hotel I have stayed there many times. It's very clean, the grounds are well kept and the staff is always friendly and very helpful. The location is 50 yards from 5th avenue but it's never noisy. Excellent bang for the buck.
Geoffrey, 1-night trip

8/10 Very good

Clean friendly great location, for being on a busy street it was very quiet. down side plumbing very old very little water preasure
Curtis, 3-night trip

10/10 Exceptional

Great hotel for the money. 100 yards from 5th Ave and close to shopping. The freaky tiki bar is across the street and is NOT noisy but it's fun. I will return to this hotel.
Geoffrey, 2-night trip

6/10 Good

The breakfast employees very disorganized
Rajen, 9-night trip

8/10 Very good

Included breakfast at cafe accross street. Approx 8 options. Food was good. Hotel a bit older but nice. Patio doors sticky but ac worked great and pool was cold for kids but refreshing and clean
Stacey, 7-night trip

10/10 Exceptional

this hotel is a bit older which reflects the pluming system to work slower than usually expected. however, the location of it is just a right distance from the main strip which is the most popular area for dining and entertainment. the hotel staff was so sweet and helpful in every aspect of our needs. it was truly difficult to say goodbye.
Katarzyna J, 8-night trip

8/10 Very good

Nice pool, scarce breakfast
Nice place, especially the pool area, and the location was good. The breakfast required a lot of patience, it was meager and we had to ask several times for the few items including it. Also the service was slow. There were also too few sunbeds around the pool.
7-night trip

8/10 Very good

The hotel was great. the gardens were unkept. The pool was dirty. That is the only thing. Also do not trust the ATM that is the lobby. It stole $60 for me.
Elizabeth, 5-night trip