Ave 10 Entre Calle 20 Y 22 Norte, Playa del Carmen, QROO, 77710
What's nearby
Quinta Avenida - 2 min walk
Quinta Alegría Shopping Mall - 2 min walk
Mamitas Beach - 7 min walk
Playa del Carmen Main Beach - 8 min walk
Playa del Carmen Maritime Terminal - 17 min walk
Getting around
Cancun Intl. Airport (CUN) - 49 min drive
Cozumel Intl. Airport (CZM) - 12.3 miles/19.8 km
Restaurants
Bloody Mary Food Drinks & Rock - 2 min walk
Señor Frogs - 2 min walk
Ambasciata d'Italia Ristorante - 2 min walk
McCarthy's Irish Pub - Playa del Carmen - 2 min walk
La Vaca Gaucha - 2 min walk
About this property
Hotel Hacienda Paradise
Hotel Hacienda Paradise puts you in a great location, within just a 10-minute walk of Quinta Avenida and Mamitas Beach. You can indulge in deep-tissue massages, facials, or reflexology, and Coloretta serves breakfast. This Colonial hotel also features an outdoor pool, a snack bar/deli, and a terrace. Fellow travelers love the helpful staff.
Languages
English, Spanish
At a glance
Hotel size
33 rooms
Arranged over 2 floors
Arriving/Leaving
Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-out available
Early check-in subject to availability
Minimum check-in age – 18
Check-out time is noon
Contactless check-out
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
One child (7 years old and younger) stays free when occupying the parent or guardian's room using existing bedding, but may not be eligible for free breakfast
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Parking
Off-site parking within 16 ft (MXN 150 per day), from 10:00 AM to 10:00 PM
Street parking available
Other information
Designated smoking areas
Property amenities
Food and drink
Free continental breakfast each morning 7:00 AM–11:00 AM
Restaurant
Room service (limited hours)
Snack bar/deli
Traveling with children
Children stay free (see details)
Art supplies
What to do
Beach nearby
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Luggage storage
Multilingual staff
Bicycle rentals
Beach towels
Pool loungers
Pool umbrellas
Romance packages
Facilities
1 building/tower
ATM/banking
Safe-deposit box at front desk
Terrace
Library
An outdoor pool
Spa services
Colonial architecture
Accessibility
Wheelchair accessible
Well-lit path to entrance
Room amenities
Be entertained
Television
Cable TV channels
Home comfort
Air conditioning
Ceiling fan
Iron/ironing board (on request)
Sleep well
Blackout drapes/curtains
Premium bedding
What to enjoy
Balcony
Individually furnished and decorated
Freshen up
Private bathroom
Rainfall showerhead
Shower only
Free toiletries
Hair dryer (on request)
Towels
Stay connected
Laptop-friendly workspace
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe
Access via exterior corridors
Guidebooks/recommendations
Special features
Spa
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including reflexology.
Dining
Coloretta - This poolside restaurant serves breakfast only. Guests can enjoy drinks at the bar.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
A tax is imposed by the city: MXN 32.57 per accommodation, per night
Parking
Parking is available nearby and costs MXN 150 per day (16 ft away; open 10:00 AM to 10:00 PM)
Pool, spa, & gym (if applicable)
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Also known as
Boutique Paradise
Hacienda Boutique Hotel
Hacienda Paradise
Hacienda Paradise Boutique
Hacienda Paradise Boutique Hotel
Hacienda Paradise Boutique Hotel Playa del Carmen
Hacienda Paradise Boutique Playa del Carmen
Hacienda Paradise Hotel
Hotel Boutique Hacienda
Hotel Hacienda Paradise
Hacienda Paradise Boutique Hotel By Xperience Playa Del Carmen
Hotel Hacienda Paradise Boutique
Hacienda Paradise Boutique Hotel Xperience Hotels
Hacienda Paradise Boutique Xperience Hotels Playa del Carmen
Hacienda Paradise Boutique Xperience Hotels
Hotel Hacienda Paradise Hotel
Hotel Hacienda Paradise by BFH
Hotel Hacienda Paradise Playa del Carmen
Frequently asked questions
Does Hotel Hacienda Paradise offer free cancellation for a full refund?
Yes, Hotel Hacienda Paradise does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Hacienda Paradise?
Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 8:00 PM.
Are pets allowed at Hotel Hacienda Paradise?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Hotel Hacienda Paradise?
No, unfortunately, but there's street parking available.
What are the check-in and check-out times at Hotel Hacienda Paradise?
Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon. Express check-out and contactless check-in and check-out are available.
Is there an onsite casino at Hotel Hacienda Paradise?
No, this hotel doesn't have a casino, but Riviera Gran Casino (8-min walk) is nearby.
What is there to do at Hotel Hacienda Paradise and nearby?
Hotel Hacienda Paradise has an outdoor pool and spa services.
Are there restaurants at or near Hotel Hacienda Paradise?
Yes, Coloretta offers poolside dining.
Does Hotel Hacienda Paradise have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Hotel Hacienda Paradise like?
Hotel Hacienda Paradise is in Downtown Playa del Carmen, a short 2-minute walk from Quinta Avenida and 7 minutes' walk from Mamitas Beach.
Hotel Hacienda Paradise Reviews
Reviews
8,6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8,8/10
Cleanliness
9,0/10
Staff & service
7,2/10
Amenities
8,2/10
Property conditions & facilities
7,4/10
Eco-friendliness
Reviews
8/10 Very good
23 September 2024
It’s a good price-quality deal. All in order, except that the headboard of the bed was noisy, it was not well installed. Also, the toilet got blocked all the time. We reported those issues but apparently nothing was done. The rest was very good.
Luis Andres
Luis Andres, 5-night trip
Verified Expedia guest review
6/10 Good
10 September 2024
The area is nice just very noisy we found several roaches in our room beds aren’t very comfortable and the staff there was a male attending front desk and he was very rude about my family being in the pool past 10pm following day there was a family in the pool past 10pm and they were very noisy and drunk.
Mercedes
Mercedes, 5-night family trip
Verified Expedia guest review
8/10 Very good
19 July 2024
Good service
Yazmin
Yazmin, 2-night trip
Verified Expedia guest review
6/10 Good
17 June 2024
Good
Miguel A
Miguel A, 1-night romance trip
Verified Expedia guest review
8/10 Very good
09 May 2024
Rodrigo
Rodrigo, 7-night trip
Verified Expedia guest review
4/10 Fair
13 March 2024
Good stuff.Good location.Not any more.
Vladimir
Vladimir, 14-night trip
Verified Expedia guest review
2/10 Poor
06 March 2024
Appena arrivi in struttura L addetto non sa nemmeno se hai pagato o meno, ti lasciano la carta per entrare in camera legata con il nastro..le camera e’ degli anni 70 senza alcuna manutenzione interna,la doccia esce l acqua a gocce..si salva solo la zona perché è in centro..davvero pessimo e non corrisponde assolutamente alle foto..!!!!
FERRUCCIO
FERRUCCIO, 11-night trip with friends
Verified Expedia guest review
10/10 Exceptional
19 February 2024
Parfait sur tout!
J'ai passé une semaine parfaite dans cette petit hotel situé en plein centre ville et à deux pas des plages. Les chambres sont tres grandes et tres functionnelles avec balcon. La piscine est magnifiques entourée des belles verdures et fleurs. Le petit dejeuner c'est une simple assiette avec des oeufs et des fruits, du café et du bon jus d'hybiscus, c'est pas tres copieux mais c'est tres bon et surtout ont est bien servie par le Monsieur tout le matin et surtout le cadre en face de la piscine c'est vraiment magnifiques. J'ai donne 10 sur 10 aussi sur l'emplacement car on est à deux pas de tout: on etait arrivées tres tard le soir et j'avait pas de prise chargeur alors j'etait juste derriere l'hotel pour l'acheter car il y a pleins des magasins ouverts jusqu'à tard. Un grand merci à la fille de la reception avec les tresses super sympa et tres disponible et aussi à la dame qui parlait parfetement italiens qui travaille dans l'hotel pour ses conseils et sa gentillesse. Un grand merci au monsieur qui travaille au restaurant pour ses conseil et son sourire. Par contre mieux choisir une chambre à l'etage car les chambres au rez de chaussez sent un peu de mousissure. N'ecoutez pas les commentaires negatifs car qualité-prix ca merite un 10 sur 10.
Boncompagni
Boncompagni, 6-night family trip
Verified Hotels.com guest review
10/10 Exceptional
18 February 2024
Staff very helpful and kind.
Adolfo
Adolfo, 4-night trip with friends
Verified Expedia guest review
6/10 Good
26 January 2024
The breakfast employees very disorganized
Rajen
Rajen, 9-night family trip
Verified Expedia guest review
2/10 Poor
21 January 2024
Robert
Robert, 6-night trip
Verified Expedia guest review
2/10 Poor
03 January 2024
Deplorable Hotel-DO NOT STAY HERE
DO NOT STAY HERE!!!
Pro: proximity to 5th st
Con:
Electrical: plugs/wires hanging from outlet behind bed. Very few plugs.
Filthy: sheets were stained/dingy. Walls were black with dust
Housekeeping: Didn’t replace sheets when taken. Didn’t leave extra TP. Didn’t actually clean anything. stored cart in front of our door instead of storage cubby.
Linens: stained, had holes in them, had to ask for clean ones or replacements when taken by housekeeping. No washcloths or hand towels. 2 towels/bathmats for 4 nights. Pillows lumpy and old.
Furniture: bench cushion filthy and hard. Headboard unattached to bed so it constantly hit wall. Mattress was old springs stabbed back all week and bed was sunken in. Bed squeaked with every move.
Plumbing: no hot water or pressure the first 24 hours. Asked for it to be fixed and got semi hot after 20 minute warm Up and then scalding with no in between for the rest of the stay. Water pressure was horrible. Toilets don’t flush and require multiple flushes. Staff tried to tell me how to fix the issue with their hotel and refused to fix issue.
Patio: employees smoking outside our patio, stones stacked up side of patio and popcorn bags full of gravel was view. Patio door didn’t slide-had to force open.
Breakfast: spoiled fruit and a piece of toast. Had to pay to take coffee to room
Temps: Poor control and ventilation.
Armoire: broken/unusable inside bottom
Amenities: no bottled water available
Noise: very loud until 3am
Breanne
Breanne, 4-night trip
Verified Hotels.com guest review
4/10 Fair
03 January 2024
We got there for a 4 night stay. Upon arrival tv, didn’t work, air conditioning did’t work, and had no hot water. We were told maintenance would be there in 20 minutes. An hour and a half later they showed up and fixed air conditioning and half way fixed tv. We had cold showers for two days at which point we had luke warm showers. On the third day there was no propane so no hot breakfast. Location is great though. We had stayed there before and would consider again.
Rob
Rob, 4-night family trip
Verified Expedia guest review
2/10 Poor
03 January 2024
This property should be blacklisted. Our family vacation experience was disaster staying at the hotel since we checked in day 1. We were starting from low bar as our first choice hotel fell through turned out to be scam booking through Expedia. To our dismay there was no hot water available, for entire 5 days of our trip. Cockroaches in bathroom in each of the 3 rooms, all rooms had musty odor, towels provided had stains looked like blood, no phone in room, no microwave. We were stuck and out of luck as everything else was sold out. Location is convenient to Playa beaches and downtown area. how do you run hotel with no hot water ? Expedia needs to do better job listing properties on their site, vet out reviews as of writing review property had 8.6 rating which is scam. do not book even as last option.
CHIRAG
CHIRAG, 4-night family trip
Verified Expedia guest review
4/10 Fair
01 January 2024
I can honestly say this is probably the worst hotel I have ever stayed at. There was no hot water for the first two days of my stay. Even after they "fixed" the issue, the hot water was not hot, it was more lukewarm.
Pros:
- The front desk staff were helpful and pleasant to speak with.
- The free morning breakfast was good. Each day there were changes to the menu.
Cons:
- No hot water for two days and lukewarm afterwards.
- Do not stay in the rooms by the restaurant because they play music early in the morning (around 7:15am) which can be heard in the room.
- The sheets and towels had stains on them.
- No shower gel or shampoo is provided.
- The bed was not comfortable. It was very firm.
All in all, I would not recommend this hotel.
Shawn
Shawn, 8-night trip
Verified Expedia guest review
4/10 Fair
25 November 2023
Omg no fridge In Cancun no coffee machine .. The restuarant , ,get this they charge for cream for coffee then turned it into a great big deal .... waitress was lacking people skills !! blocks from the beach stay away
daniel
daniel, 13-night trip
Verified Expedia guest review
2/10 Poor
14 November 2023
Desk clerks didn’t know how to locate our reservation even with the reservation number. Door to our room stuck on floor with door only half open, had to be bumped with your shoulder to open all the way. They left their cleaning carts and other junk piled next to our room door. The grounds were in a state of disrepair and the pool needed cleaning. The desk clerks failed to mention the continental breakfast or what was included, when I ask for milk for my coffee they told me that was not included, it would be 10 pesos more. Their juice wasn’t juice, but it was included. I’ve stayed in over 20 hotels in Playa and I can say this was my worst experience. We checked out after one night and found much better accommodations for less.
Robin
Robin, 8-night family trip
Verified Expedia guest review
10/10 Exceptional
06 November 2023
Great place to stay. Perfect location. Amazing staff. Alma is the best. Nice pool, Ok breakfast. I would stay here again
Steven
Steven, 15-night trip
Verified Expedia guest review
8/10 Very good
14 October 2023
The hotel was great. the gardens were unkept. The pool was dirty. That is the only thing. Also do not trust the ATM that is the lobby. It stole $60 for me.
Elizabeth
Elizabeth, 5-night trip
Verified Expedia guest review
8/10 Very good
09 September 2023
Gabriela
Gabriela, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
06 July 2023
Hector
Hector, 1-night trip
Verified Expedia guest review
10/10 Exceptional
27 April 2023
Excellent hotel I have stayed there many times. It's very clean, the grounds are well kept and the staff is always friendly and very helpful. The location is 50 yards from 5th avenue but it's never noisy. Excellent bang for the buck.