This is a motel, not a hotel. Full stop. The room we got was dirty, & smelled of smoke & chemicals (pesticide?). We had to dispose of 2 dying cockroaches, rinse dirt out the sink (did someone clean their boots in the sink?) & request toilet paper & a second hand towel. The walls & hair dryer were dirty & some towels were stained. This room should never have been rented out. The price charged was ridiculous? We expect a full refund. We couldn't change rooms ("we're full") & due to events in the area, couldn't book a room elsewhere. The staff that we interacted with were pleasant & respectful, but we haven't been able to reach management yet...
Expedia, you need to address this or I will never book through you again, due to lack of trust in your offerings!