Mercure Jelenia Gora

Photo gallery for Mercure Jelenia Gora

Primary image
Indoor pool
Indoor pool
Indoor pool
Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Overview of Mercure Jelenia Gora

UNESCO Sustainable Travel Pledge

Mercure Jelenia Gora

3.0 star property
Suburban hotel in Jelenia Gora with indoor pool and restaurant

8,2/10 Very good

156 verified guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Non-smoking
  • Connecting rooms available
Ul Sudecka 63, Jelenia Gora, Lower Silesian, 58-500
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Indoor pool
  • Breakfast available
  • Ski storage
  • Sauna
  • Self parking
  • Children's pool
  • Room service
  • Spa services
  • Business center
  • UNESCO Sustainable Property
For families
  • Children stay free
  • Free cribs/infant beds
  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Social distancing
  • Sheets and towels washed at 60°C

Choose dates to view prices

About this area

Getting around

  • Wroclaw (WRO-Copernicus) - 96 min drive
  • Jelenia Gora Station - 19 min walk
  • Szklarska Poreba Gorna Station - 24 min drive
  • Marciszow Station - 36 min drive

About this property

Mercure Jelenia Gora

Mercure Jelenia Gora is a great choice for a stay in Jelenia Gora. Guests can indulge in massages and enjoy international cuisine at Restaurant, which is open for lunch and dinner. Other highlights include an indoor pool, a bar/lounge, and a sauna. Fellow travelers say good things about the helpful staff and nice bathrooms.


English, German, Polish, Russian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Social distancing measures in place

Safety measures

Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 188 rooms
  • Arranged over 5 floors


  • Check-in time from 3:00 PM - anytime
  • Express check-in/out
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • One child (11 years old and younger) stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding


  • Pets allowed*
  • Service animals welcome
  • Food and water bowls available


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Onsite self parking (PLN 25 per day)
  • Onsite RV/bus/truck parking (fees apply)
  • Wheelchair-accessible parking and van parking on site
  • Free offsite parking nearby

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–10:00 AM on weekdays and 7:00 AM–11:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • Barbecue grills
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free
  • Children's pool
  • Children's menu
  • Children's games
  • Toys
  • Art supplies

What to do

  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Downhill skiing nearby

Working away

  • Business center
  • Meeting rooms
  • Computer station
  • Conference space (2013 square feet)


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Ski storage


  • 1 building/tower
  • Built in 1991
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
  • An indoor pool
  • Spa services
  • Sauna


  • Elevator
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance


  • English
  • German
  • Polish
  • Russian

Room amenities

Be entertained

  • 32-inch Smart TV
  • Cable TV channels

Home comfort

  • Electric kettle

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water
  • Free tea bags/instant coffee


  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features


Guests can pamper themselves by indulging in the onsite spa services. Services include massages.


Restaurant - This restaurant specializes in international cuisine and serves lunch and dinner. A children's menu is available.
Lobby bar - Onsite lobby lounge. Open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Refundable deposits

  • Deposit: PLN 100.00 per accommodation, per stay

Optional extras

  • Buffet breakfast is offered for an extra charge of PLN 49 for adults and PLN 24.50 for children (approximately)
  • Early check-in can be arranged for an extra charge of PLN 50 (subject to availability)
  • Late check-out can be arranged for an extra charge of PLN 50 (subject to availability)


  • Service animals exempt from fees
  • Pets are allowed for an extra charge of PLN 30 per pet, per day


  • Self parking costs PLN 25 per day
  • RV/bus/truck parking is available for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 9:00 PM
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place and guests are provided with hand sanitizer.


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Also known as

Jelenia Gora Mercure
Mercure Hotel Jelenia Gora
Mercure Jelenia Gora
Mercure Jelenia Gora Hotel
Mercure Jelenia Gora Hotel
Mercure Jelenia Gora Jelenia Gora
Mercure Jelenia Gora Hotel Jelenia Gora

Frequently asked questions

Overall score and ratings


Very good




Staff & service




Property conditions & facilities



4/10 Fair

Very old
1-night business trip
Verified guest review

6/10 Good

Is it Mercure ? Needs improvement.
Hotel needs major upgrade. Exterior is not well maintained. Rooms have no air conditioning and are outdated.
Jack, 1-night trip
Verified guest review

8/10 Very good

Gordon WP, 6-night trip
Verified Expedia guest review

10/10 Exceptional

I'd stay again
Comfortable room, very warm (winter time). Spacious bathroom, shower ok. Kettle and fridge in the room. Swimming pool very good (15m long), towels could smell better. You can rent bathrobes for 10zl each. Great breakfast, including pure honey, 100% maple syrup and amazing hams. Selection of meats, salads, eggs, fish, cereals, porridge, cheese, yoghurt... Enjoyed every day of my stay and would stay here again if I'm in the area.
4-night trip
Verified guest review

10/10 Exceptional

Shirley, 4-night family trip
Verified guest review

6/10 Good

Horatiu N, 1-night business trip
Verified guest review

8/10 Very good

This is a nice hotel, with a great pool. Probably slightly in need of refurbishment, but still clean and well run.
Ben, 1-night trip
Verified guest review

8/10 Very good

Jelenia Gora 80es feeling
Bit 80es but overall very nice
Andres, 1-night trip
Verified guest review

10/10 Exceptional

No complaints....friendly and clean. had to pay for hotel parking.
JOHN, 1-night trip with friends
Verified guest review

10/10 Exceptional

Brian, 4-night family trip
Verified guest review