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Alexander House And Utopia Spa

Photo gallery for Alexander House And Utopia Spa

Front of property
Indoor spa tub
Indoor pool
Indoor pool
Terrace/patio

Overview of Alexander House And Utopia Spa

Alexander House And Utopia Spa

5.0 star property
Luxury hotel in East Grinstead with 2 restaurants and spa

8,4/10 Very good

345 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
The price is R4 393
Price available on 2023/03/01
Map
Turners Hill, East Grinstead, England, RH10 4QD

Room options

About this area

Getting around

  • Gatwick Airport (LGW) - 17 min drive
  • London City Airport (LCY) - 65 min drive
  • Heathrow Airport (LHR) - 66 min drive
  • East Grinstead Station - 5 min drive
  • Haywards Heath Balcombe Station - 9 min drive
  • Dormans Station - 12 min drive

Restaurants

  • The Crown - 15 min walk
  • The Open Arms - 5 min drive
  • Harbour Fish Bar - 5 min drive
  • Suley's Cafe - 5 min drive
  • Nest - 5 min drive

About this property

Alexander House And Utopia Spa

Enjoy your visit to East Grinstead with a stay at Alexander House And Utopia Spa. You can visit the spa to be pampered with hot stone massages, body wraps, or aromatherapy, and AGs 3 Rosette Restaurant, one of 2 restaurants, serves lunch and dinner. Other highlights at this luxurious hotel include 3 bars/lounges, an indoor pool, and a fitness center. Fellow travelers like the helpful staff and location.

Languages

Croatian, Dutch, English, French, German, Hungarian, Italian, Romanian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 58 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - 11:00 PM
  • Express check-in/out available
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed (dogs only, 1 per room, up to 44 lbs per pet)*
  • Specific rooms only*
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Onsite extended parking (GBP 7.5 per night)
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • English breakfast each morning (surcharge)
  • 2 restaurants
  • 3 bars/lounges
  • Coffee/tea in a common area
  • Room service (limited hours)

What to do

  • Fitness classes
  • Yoga classes
  • Hiking/biking trails
  • Free use of nearby fitness center
  • Golf lessons nearby

Working away

  • Meeting rooms
  • Conference space (500 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free bicycle rentals

Facilities

  • 1 building/tower
  • Built in 1608
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • An indoor pool
  • Full-service spa
  • Spa tub
  • Outdoor tennis court
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair accessible
  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Low-height counter/sink
  • Grab bar near toilet
  • Bathroom emergency pull cord

Languages

  • Croatian
  • Dutch
  • English
  • French
  • German
  • Hungarian
  • Italian
  • Romanian
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Digital TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

What to enjoy

  • Individually furnished

Freshen up

  • Private bathroom
  • Shower only
  • Designer toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Utopia Spa has 29 treatment rooms including rooms for couples. Services include hot stone massages, Swedish massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

AGs 3 Rosette Restaurant - This fine-dining restaurant serves lunch and dinner. Reservations are required.
Reflections Restaurant - This brasserie specializes in British cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

Awards and affiliations

The property is a member of the Small Luxury Hotels of the World.

Fees & policies

Optional extras

  • English breakfast is offered for an extra charge of GBP 19.50 per person (approximately)
  • Late check-out can be arranged for an extra charge of GBP 50 (subject to availability)

Children & extra beds

  • Rollaway beds are available for GBP 40.00 per night

Pets

  • Pets are allowed for an extra charge of GBP 40.00 per pet, per night

Parking

  • Extended parking costs GBP 7.5 per night

Pool, spa, & gym (if applicable)

  • Facility access costs GBP 20 per person, per day
  • Guests under 18 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

Alexander House Spa
Alexander House Utopia
Alexander House Utopia Spa
Alexander House Utopia Spa East Grinstead
Alexander Utopia Spa
Utopia Alexander House
Utopia Spa Alexander House
Alexander House Utopia Spa Hotel East Grinstead
Alexander House Utopia Spa Hotel
Alexander House And Utopia Spa Hotel
Alexander House And Utopia Spa East Grinstead
Alexander House And Utopia Spa Hotel East Grinstead

Frequently asked questions

Does Alexander House And Utopia Spa offer free cancellation for a full refund?
Yes, Alexander House And Utopia Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Alexander House And Utopia Spa?
As of 29 January 2023, prices found for a 1-night stay for 2 adults at Alexander House And Utopia Spa on 01 March 2023 start from R4 393, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Alexander House And Utopia Spa?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Alexander House And Utopia Spa?
Yes, there's an indoor pool.
Are pets allowed at Alexander House And Utopia Spa?
Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 44 lbs per pet. There's a charge of GBP 40.00 per pet, per night. Food and water bowls are available.
Is parking offered on site at Alexander House And Utopia Spa?
Yes, there's free self and valet parking. Electric vehicle charging is available.
What are the check-in and check-out times at Alexander House And Utopia Spa?
You can check in from 3:00 PM - 11:00 PM. Check-out time is 11 AM. Late check-out is available for a charge of GBP 50 (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.
What is there to do at Alexander House And Utopia Spa and nearby?
Have fun with onsite activities like cycling and hiking, and practice your swing on the tennis courts. Additional recreation onsite includes aerobics and yoga. Indulge in a treatment at the spa and soothe your senses in the spa tub. Alexander House And Utopia Spa also has 3 bars, an indoor pool, and a sauna, as well as a steam room and a garden.
Are there restaurants at or near Alexander House And Utopia Spa?
Yes, there are 2 onsite restaurants, featuring alfresco dining and British cuisine. Nearby restaurants include The Open Arms (3.3 mi), Harbour Fish Bar (3.3 mi), and Nest (3.3 mi).

Reviews

8,4

Very good

9,0/10

Cleanliness

8,7/10

Staff & service

8,7/10

Amenities

8,7/10

Property conditions & facilities

8,1/10

Eco-friendliness

Reviews

10/10 Exceptional

Clare, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Joanne, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Heather, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Beautiful country hotel with wonderful spa facilities including an outdoor jacuzzi and sauna. The rooms need to be checked before guests arrive, our room had a problem with drainage in the shower and the safe was not closing.
Rupal, 2-night romance trip
Verified Expedia guest review

8/10 Very good

Very good, could be outstanding…
Stunning location, plenty of parking and the main building is lovely. The grounds are very pretty (although we felt weren’t being maintained as they could have been to bring the feel of the outside space up to a level commensurate with a good 5 star hotel). We were upgraded into a luxury room which was very nice and very welcome. The room was beautifully appointed and characterful with a lovely bathroom. The food we had was very nice, service in the Reflections restaurant not as good as it could have been. We felt a bit rushed and perhaps expected a bit more of a personal service. The Utopia spa was very pleasant. Busy on our first day with lots of spa day clients taking all but one of the pool beds but on our second day, it always much quieter and very enjoyable. The outdoor sauna and hot tub in particular were lovely, just a bit of garden maintenance would have made it truly stunning. We will definitely return though.
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Paul, 1-night trip
Verified Hotels.com guest review

6/10 Good

Mark, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Ingrid, 1-night trip
Verified Expedia guest review

6/10 Good

Not what it used to be!
Previously stayed and great experience. But this time was not impressed and quite disappointed, room wasn’t very clean and carpet was all stained. Outside area needed a good clean and cushions to sit on. Hair on the bedding that was not mine. Good also wasn’t that great. I wouldn’t rate a 5 star hotel anymore and wouldn’t stay again sadly. Due to it being so unclean. (There was also food under the bed, I only know this as our one year old was trying to get it!!). But staff was very nice.
leia, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Hotel staff were very nice. Room was clean/nice but was lacking proper air conditioning. We had a portable unit that you add ice too which did not cool the room or provide ventilation so it was not great for sleeping.Opened the windows but there was no breeze. The hotel restaurant had very good food, drink service was on the slow side. Breakfast was great. I would stay again in the summer only if I could get a room with good a/c.
Esther, 1-night romance trip
Verified Expedia guest review