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SureStay Plus Hotel by Best Western Gatlinburg

2.5 star property
Mountain hotel within easy reach of Gatlinburg Space Needle

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Photo gallery for SureStay Plus Hotel by Best Western Gatlinburg

Desk, laptop workspace, blackout curtains, iron/ironing board
Lobby
Lobby
Seasonal outdoor pool, open 8:00 AM to 10:00 PM, pool loungers
Exterior
Nestled near the Gatlinburg Space Needle, SureStay Plus Hotel by Best Western Gatlinburg offers a warm welcome with free continental breakfast and a business center. Enjoy the seasonal outdoor pool, unwind in the lobby with coffee or tea, and appreciate helpful staff who have left a lasting impression on previous guests.

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Pool
  • Air conditioning
  • Free parking
  • Free WiFi

Main amenities (8)

  • Housekeeping (on request)
  • Seasonal outdoor pool
  • Business center
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
  • Vending machine
  • TV in a common area

Feel at home (6)

  • Microwave
  • Private bathroom
  • Television
  • Coffee/tea maker
  • Blackout drapes/curtains
  • Elevator
The current price is R1 224
R1 381 total
includes taxes & fees
08 Jun - 09 Jun

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 2 Queen Beds, Balcony, River View

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Balcony, River View

Highlights

Balcony
Air conditioning
Heating
Refrigerator
LED TV
Blackout drapes/curtains
Private bathroom
Hair dryer
  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Refrigerator
Dining table
LED TV
Sofa bed - double
  • River view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Balcony, River View

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Balcony, River View

Highlights

Balcony
Air conditioning
Heating
Refrigerator
LED TV
Blackout drapes/curtains
Private bathroom
Hair dryer
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

View from room

Standard Room, 1 King Bed, Accessible, Balcony

Highlights

Balcony
Air conditioning
Heating
Mini-fridge
LED TV
Blackout drapes/curtains
Hair dryer
Shower/tub combination
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

View from room

Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Mini-fridge
Dining table
LED TV
Sofa bed - double
  • River view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, River View (with Sofabed)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed, Balcony, River View (with Sofabed)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Refrigerator
Dining table
LED TV
Sofa bed - double
  • River view
  • Sleeps 4
  • 1 King Bed

Similar properties

Lobby sitting area

Brookside Lodge

  • Pool
  • Free breakfast
  • Free parking
  • Free WiFi
8.6 out of 10, Excellent, 2 077 reviews
The price is R1 384
R1 741 total
includes taxes & fees
10 Jun - 11 Jun
Brookside Lodge
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About the area

Map
218 Ski Mountain Road, Gatlinburg, TN, 37738

What's nearby

  • Gatlinburg Convention Center - 9 min walk - 0.8 km
  • Gatlinburg Space Needle - 10 min walk - 0.9 km
  • SkyPark - 10 min walk - 0.9 km
  • Ripley's Aquarium of the Smokies - 18 min walk - 1.5 km
  • Ober Gatlinburg Ski Resort and Amusement Park - 6 min drive - 3.6 km

Getting around

  • McGhee Tyson Airport (TYS) - 68 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬11 min walk
  • ‪Sugarlands Distilling Co. - ‬11 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬13 min walk
  • ‪Crawdaddy's Restaurant & Bar - ‬12 min walk
  • ‪Smith & Son Corner Kitchen - ‬11 min walk

About this property

SureStay Plus Hotel by Best Western Gatlinburg

SureStay Plus Hotel by Best Western Gatlinburg puts you in a great location, within a 15-minute walk of Great Smoky Mountains National Park and Gatlinburg Convention Center. Guests can take a dip in the seasonal outdoor pool, and free perks include WiFi, self parking, and continental breakfast daily between 6:30 AM and 9:30 AM. Also, Gatlinburg Space Needle and SkyPark are within a 15-minute walk. The helpful staff and breakfast get great marks from fellow travelers.

Languages

English, Hindi

At a glance

DONE

Hotel size

    • 52 rooms
    • Arranged over 7 floors
DONE

Arriving/Leaving

    • Check-in time starts at 3 PM
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is 11 AM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Wheelchair-accessible parking on site
    • On-site parking is limited
    • On-site parking includes off-street options
DONE

Other information

    • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Free continental breakfast 6:30 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • Coffee/tea in a common area

What to do

  • Ski lifts nearby

Working away

  • Business center

Services

  • 24-hour front desk
  • Pool loungers

Facilities

  • Television in common areas
  • Seasonal outdoor pool

Accessibility

  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Closed captioned TV
  • Lever door handles
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Pool hoist on site

Room amenities

Be entertained

  • 44-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Alarm clock
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls
  • Desk chair

Food and drink

  • Mini-fridge
  • Microwave

More

  • Housekeeping (on request)
  • Access via exterior corridors

Fees & policies

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 10:00 PM
  • The outdoor pool closes for the season in September
  • Children under 12 years old are not allowed in the swimming pool without adult supervision

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, Discover, Diners Club, JCB International
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Also known as

Family America Gatlinburg
Family Inns
Family Inns America Gatlinburg
Travelodge Inn Gatlinburg River
Travelodge Inn River
Travelodge Gatlinburg River
Travelodge River
SureStay Plus Hotel Best Western Gatlinburg
SureStay Plus Best Western Gatlinburg
Surestay Plus By Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel
SureStay Plus Hotel by Best Western Gatlinburg Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel Gatlinburg

Frequently asked questions

Is there a pool at SureStay Plus Hotel by Best Western Gatlinburg?

Yes, there's a seasonal outdoor pool. Guests have pool access from 8:00 AM to 10:00 PM.

Are pets allowed at SureStay Plus Hotel by Best Western Gatlinburg?

Sorry, pets aren't allowed.

Is parking offered on site at SureStay Plus Hotel by Best Western Gatlinburg?

Yes, there's free self parking. Parking spots may be limited.

What are the check-in and check-out times at SureStay Plus Hotel by Best Western Gatlinburg?

You can check in starting at 3 PM. Check-out time is 11 AM.

What is there to do at SureStay Plus Hotel by Best Western Gatlinburg and nearby?

Have fun with nearby winter activities like skiing. SureStay Plus Hotel by Best Western Gatlinburg also has a seasonal outdoor pool.

Does SureStay Plus Hotel by Best Western Gatlinburg have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around SureStay Plus Hotel by Best Western Gatlinburg like?

SureStay Plus Hotel by Best Western Gatlinburg is located by the river in Downtown Gatlinburg, a short 3-minute walk from Great Smoky Mountains National Park and 19 minutes' walk from Ripley's Aquarium of the Smokies. Travelers say the area is walkable and ideal for skiing.

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SureStay Plus Hotel by Best Western Gatlinburg Reviews

Reviews

8,4

Very good

8,2/10

Cleanliness

8,6/10

Staff & service

7,8/10

Amenities

8,0/10

Property conditions & facilities

8,0/10

Eco-friendliness

Popular mentions

Room
Service staff
Breakfast
Location
River
Balcony
Bed
View
Creeks
Shower

What guests liked

  • Breakfast was consistently great with a good selection and friendly staff. (76 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Loved Gatlinburg

Great location and price
David, 3-night trip

10/10 Exceptional

Great rate! Great room! Great view! Location was great!
Brandt, 2-night trip

10/10 Exceptional

Great location. Comfortable beds.
Katherine, 1-night trip

10/10 Exceptional

Right on the river and the sound puts you to sleep. This is our new favorite hotel.
Dale, 1-night trip

10/10 Exceptional

Amazing hotel. Riverfront. Clean. The bed was so soft and comfortable. I would stay here again.
Nakia, 2-night trip

10/10 Exceptional

Vacation trip

My son & I enjoyed our stay there. We enjoyed the river view from the balcony it was very calming. The location of the hotel so close to restaurants and shop within walking distance. There is also a gas station a few away from the hotel.
Toishawn, 4-night trip

10/10 Exceptional

Friendly environment, convenient to walk to all shops, big rooms for comfort..
JENNIFER, 5-night trip

8/10 Very good

Great stay for the price

We’ve stayed at many different places in Gatlinburg over the years and this is right in the middle regarding quality/cleanliness/overall experience. It’s not the newest or the cleanest, but it’s a lot better than most hotels in this price range in Gatlinburg.
Noah, 1-night trip

10/10 Exceptional

Love our stay

Excellent stay, the desk person was very friendly, helpful & courteous, The room was very clean. The cleaning staff also very friendly.
Larry, 1-night trip

10/10 Exceptional

Great one night stay

Last minute booking as a storm was coming and we were camping. Either we have been chasing rain or it has been chasing us since April 17th on a cross country road trip. We have had great luck with Best Western Hotels saving us along the way. Great rate, huge room with a great view of the river, close to all the hustle and bustle of Gatlinburg.
Josie, 1-night trip

6/10 Good

Never found Sure Stay by Best Western Searched for it for at least an hour before giving up. Did.not stay with sure Stay.
Anna, 3-night trip

10/10 Exceptional

Our room was spotless and very roomy!
Kimberly, 3-night trip

8/10 Very good

Good Gatlinburg hotel stay if you want on the stri

The rooms was clean and larger than most hotel rooms. It has a nice size balcony overlooking the water. Staff were friendly and helpful. Hotel is very quiet which is nice. Convenient location right off the Gatlinburg strip. The mattress on the king bed needs replaced. The breakfast was fair at best. Very limited options available, needs more food options. The coffee was good. We would stay here again.
Tina, 3-night trip

10/10 Exceptional

Great Location,Price, & Location is Key!!!

We had a great nights sleep after walking miles downtown all day! I would stay again. The front desk clerks were very helpful! Comfy beds. Good Breakfast options
Amber, 2-night trip

8/10 Very good

Liked breakfast even though same thing everyday and too much salt in the eggs Staff friendly Room had a wet dog or dirty carpet smell Bed comfortable
Martha, 3-night trip

10/10 Exceptional

Close to the town, it is easy to take a walk and explore.
Ji, 2-night trip

10/10 Exceptional

Relax by the River

Great prices and location. We had a balcony on the river, which was nice and relaxing.
Jennifer, 2-night trip

8/10 Very good

Respect

Was there for a family trip the staff was very friendly and professional
beverly, 3-night trip

10/10 Exceptional

Great Large Family Stay

Large, comfortable, updated, room with a large balcony on the river. Friendly, welcoming staff. Very easy check in and out. Definitely recommend.
Cassandra, 1-night trip

10/10 Exceptional

Service was great Love the location very quiet
Brian, 4-night trip

6/10 Good

A place to sleep

For the money it was okay.
1-night trip

10/10 Exceptional

Staff at check in and breakfast were great!
Debbie, 1-night trip

10/10 Exceptional

First time staying at this property great location rooms were very spacious
Brian, 1-night trip

4/10 Fair

Don’t stay here

Room 701. The elevator is noisy all day and night. The bathroom is dirty (dirty hand towels wadded up in the vanity and long hairs in the large towels, used toilet paper roll, one tissue in the box), room not fully cleaned, tv remote barely working, light on from outlet all night, outlet plugs next to bed do not work, little artwork, balcony lights can’t be turned off, and check in person somewhat rude. Would not recommend this place to anyone.
John J, 1-night trip

10/10 Exceptional

Amazing place

The room was super nice, big and opened. Loved that it had a table and chair to eat at. The living space was huge. Bathroom big. A great overall experience. Definitely will come back here in the future.
Bridget, 1-night trip