2nd extended stay here (both times 12 days ). Physical property very nice, great rooms, comfortable bed, great AC, decently run. My reason for only giving it average service is that the personal attention to customers does not equal the high-end that it exudes. Not that I'm looking to be pampered, but when a customer comes to the bar, he/she is the focus point, NOT talking to your co-workers or making pitchers of drinks for later. This is a management problem, as the well groomed and high-end staff, doesn't know how to interact with customers. Frequency is way too low, and attention to customers progress in drink, meal, bill, etc is inattentive. The food: last year the chef was super creative and presented interesting and extremely well prepared fresh ingredients. This year remnants of the same menu still existed, but cooking was 3 notches down, and food seems like it is being used from leftover breakfast buffet ingredients. All this shouldn't take you away from this solid hotel, for the rooms are excellent, and when shopped appropriately the price can be good. My comments are as much for staff as customers: manage better, respect your customers needs and attention, and be the role you exude, a "service-first" establishment.