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All properties in Chester, United Kingdom
1 room, 2 adults

The Queen at Chester, BW Premier Collection

4-star4 stars
City Rd, Chester, England, CH1 3AH, United Kingdom

4-star hotel with restaurant, near Chester City Walls
  • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Notes

Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.
  • Brilliant Mar 19, 2020
  • Enjoyed our break. Would return Appreciated the room upgrade which improved value for…Mar 15, 2020

The Queen at Chester, BW Premier Collection

  • Standard Room, 1 Double Bed, Non Smoking
  • Standard Room, 1 Twin Bed, Non Smoking
  • Executive Room, 1 Double Bed, Non Smoking
  • Standard Room, 2 Twin Beds, Non Smoking
  • Executive Room, 2 Twin Beds, Non Smoking
  • Family Room, Multiple Beds, Non Smoking
  • Superior Room, 1 King Bed, Non Smoking
  • Suite, 1 King Bed, Non Smoking

What’s around The Queen at Chester, BW Premier Collection

Landmarks

  • Heart of Chester
  • Chester City Walls - 16 min walk
  • Chester Racecourse - 22 min walk
  • University of Chester - 22 min walk
  • Grosvenor Park - 12 min walk
  • Eastgate Clock - 12 min walk
  • The Rows of Chester - 13 min walk
  • St Paul's Church - 13 min walk

Getting around

  • Manchester (MAN) - 40 min drive
  • Liverpool (LPL-John Lennon) - 39 min drive
  • Chester Station - 1 min walk
  • Bache Station - 27 min walk
  • Ellesmere Port Station - 10 min drive
  • Free train station pick-up

At a glance

Key facts

Hotel size

  • This hotel has 128 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 3:00 PM-6:00 PM
  • Check-out time is 11 AM
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Free train station pick-up

Parking

  • Self parking *

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • English breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • 24-hour room service
  • Coffee/tea in a common area
  • Barbecue grills
Things to do
  • Fitness facilities
Working away
  • Business center
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
Facilities
  • Elevator
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fireplace in lobby
Accessibility
  • In-room accessibility
  • Wheelchair-accessible parking
Languages Spoken
  • Czech
  • English
  • French
  • German
  • Italian
  • Japanese
  • Polish
  • Portuguese
  • Romanian
  • Slovak
  • Spanish
  • Welsh

In the room

Home comforts
  • Coffee/tea maker
  • Iron/ironing board
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
  • Digital TV channels
Stay connected
  • Free WiFi
  • Free local calls
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Kings Quarters - This restaurant serves breakfast and dinner.

Cocktail Bar - Onsite restaurant. Guests can enjoy drinks at the bar.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

The Queen at Chester, BW Premier Collection’s small print

Also known as

  • Chester Hotel Queen
  • Queen Hotel Chester
  • Queens Hotel Chester
  • Hallmark Hotel Queen
  • Hallmark Queen Chester
  • Hallmark Hotel The Queen
  • Hallmark Hotel The Queen Chester
  • The Queen at Chester, BW Premier Collection Hotel
  • The Queen at Chester, BW Premier Collection Chester
  • The Queen at Chester, BW Premier Collection Hotel Chester
  • Hallmark Hotel Queen Chester
  • Premier Queen
  • Premier Queen Hotel
  • Queen Hotel

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Optional extras

Late check-in after 6:00 PM can be arranged for an extra charge of GBP 30

Self parking costs GBP 15 per night

English breakfast is offered for an extra charge of GBP 17.00 per person (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for The Queen at Chester, BW Premier Collection

  • Are pets allowed at The Queen at Chester, BW Premier Collection?
    Sorry, pets aren't allowed.
  • Is parking offered at The Queen at Chester, BW Premier Collection?
    Yes. Self parking costs GBP 15 per night.
  • What are the check-in and check-out times at The Queen at Chester, BW Premier Collection?
    You can check in from 3:00 PM to 6:00 PM. Check-out time is 11 AM.
  • Are there restaurants at or near The Queen at Chester, BW Premier Collection?
    Yes, there's an onsite restaurant. Nearby restaurants include Town Crier (1-min walk), Costa (1-min walk), and Bridgewater Arms (3-min walk).

Recent reviews

Very good 8,4 From 669 reviews

Exceptional 10,0
Mid-week break
Alan, gb2 night trip
Exceptional 10,0
Great relaxing stay.
Stayed here for my husbands 40th. Beautiful decor, great staff, amazing breakfast will book again. Great location to town centre.
rosalind, gb1 night trip
Good 6,0
Loved the breakfast. The room was comfortable but set up for one. We didn’t have a hotel guide in the room unfortunately as we thought we might order room service. On the whole the room was quirky, interesting and comfortable.
Nikki, gb1 night trip
Exceptional 10,0
Good service, friendly staff
Good service and good size room. A little tired looking but lots of character. Breakfast good except no Marmite now!
Roger, gb1 night business trip
Fair 4,0
Would not recommend.
From the pictures the hotel looked lovely, very grand reception, nice spiralling staircase, rooms looked nice too. I booked an executive room as some of the photos of the standard rooms looked very basic. We got to our room and although the room description specified bathtub/shower combo, we were given an accessible room, with a large open shower with supports etc. I called reception to check if it was an executive room, besides the bathroom situation it was very dated, small and pretty basic really. They confirmed it was an executive room, they could move me to a non accessible room but could not guarantee a bath, so we left it. The room was also ice cold on arrival. The breakfast was one of the worst I’ve had, I stay away with work 2-3 times a week all over the country. The majority of the buffet items were burnt, the toaster could not be adjusted and all toast was coming out black, the juice was highly watered down and it seemed one was a mix of juices. I had to ask for flora spread, the pastries were all dry and hard, we went at around 0915. I heard many guests around me complaining too. The hotel itself is lovely, but rooms very dated and not what you would expect for the price! Terrible breakfast, luckily I used my hotel rewards to book, if I had paid full price I would ask for at least a partial refund. Not good value for money at all.
Jon, gb1 night trip
Exceptional 10,0
Fabulous hotel and stay
Seconds from train station, 10 mins walk to town centre, amazing building with great shared seating areas inside and outside. Nice and clean. All staff friendly and very helpful. Standard breakfast, would prefer to have a pot of tea rather than tea served in a cup on arrival.
Susan, gb2 night trip with friends
Exceptional 10,0
Nice staff throughout always happy
Ray, gb1 night trip
Very good 8,0
Mattress on the bed needs to be replaced
Two nights relaxing post Christmas, New Year Visited Chester Zoo for something different.
Darren, gb2 night trip
Exceptional 10,0
Great Hotel
We thoroughly enjoyed our stay staff where friendly and helpful the room was great and comfortable abit warm at times but thats better than freezing. Overall our stay was great we'd highly reccomend and are already talked about staying again soon.
Stephen, gb2 night trip
Very good 8,0
Not bad
We had a very small room with view of car park But they place was very clean and reminded me of a Hogwarts mixed with china town
Gareth, gb1 night trip

The Queen at Chester, BW Premier Collection

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