The staff at the hotel was nice, I was able to check in early after getting in on an early flight. For the most part, the room was clean but just very run down. When I first got in, I had to wash what appeared to be a silverfish down the bathtub drain. The wallpaper and ceiling is cracking and stained. There is no control over AC in the room, despite there being a thermostat. The bed was fine, not very comfortable. One of the two twins pushed together was a couple of inches lower than the other, and they were on wheels so a large gap kept opening up between them. Location was convenient in terms of traveling, right across from the train station. There’s no bar/lounge, just a self service fridge in the lobby. Probably wouldn’t stay here again in Pisa, definitely not 4-star quality.