Sonesta ES Suites Flagstaff

Bath mats are not standard issue in the bathrooms, even in handicap rooms. A family member slipped and fell, resulting in a hospital trip. During COVID, this was extremely horrifying for for a 74-year old, who suddenly has to go to the hospital, on what is supposed to be the relaxing vacation. Make sure to ask about bath mats when you check in. Minimal action has been taken by the hotel since reporting the fall.

We stayed 5 nights and the pool and hot tub were absolutely disgusting the whole time. Looked like hadn’t been cleaned in a long time. We asked if they could clean it and was told each time that it would be cleaned before the end of the day. It was never cleaned. An elderly guest actually used the pool net to clean out the many leaves but the bottom and sides of the pool were still very dirty. When we checked in, we were given a key to an occupied room. The room we did stay in only had 2 forks, 2 knives, 2 spoons. There wasn’t a coffee pot in the room so we requested one but never received it. There was no property manager on site.

The bed was comfortable but the pull out couch was loud and squeeky. Ended up putting the mattress on the floor and then it was fine. I have stayed here before, pre covid and they had a fabulous breakfast which is not offered at this time. Overall is a nice place to stay and nice accomodstions.

We really like this hotel. Very nice staff, bball court, pool, workout room. The bed is very comfortable. There were a few wear and tear issues. The toilet paper holder was broken off the wall and not fixed. There were no sheets for the pull out bed. We chalk it up to covid slowing down things all over. Will certainly return.

Not all of the lights in the kitchen worked. The stove hood fan/light did not work. Not enough kitchen pots/pans. No salt/pepper. The room was booked with a fireplace but my room, 1513 did not have a fireplace.

The hotel is clean, and conveniently located. Due to the pandemic, there is no housekeeping service, but they offer to provide clean towels daily. The staff was friendly and helpful.

It looks like an old apartment complex turned into a hotel

I took my family of 5 for a 7 day vacation. The room was not prepared enough for us and every time I had to request items from the office or house keeping I received attitude. Which made it uncomfortable to constantly ask for stuff the room needed, due to covid they won't do any housekeeping so I would have to receive a big bag of blankets, towels and stuff even if all i needed was toilet paper. It just wasnt a good experience

Love Flagstaff and this property is convenient to everything! The room was spacious and comfortable. Great value for the money.

Our room was clean, but we had to go down and get a bar of soap, and pillowcases. There was also no conditioner. But we had a nice stay!