Toilet was running every 15 seconds. Called for maintenance at 6pm, called again at 8pm because we were ready for bed and maintenance came right away and fixed it.
We had a box of chocolates tied to our door the next day with an apology, so that was nice.
We stay here every year, we LOVE Jackie, she is spectacular. So service is great, I would recommend people stay here especially if you have an event at the Convention Center, but the hotel needs an update, especially the beds.