This hotel is all about location, that is possibly 5 star - but 5 star luxury for the rooms certainly is NOT the case. The staff is kind, but the hotel is old, and it looks old not old luxury - the colors are terrible, the carpet is a hard ugly brown carpet.
I have stayed in Paris many times, and was highly disappointed in this hotel being lauded as a 5 star hotel.
A complete remodel needs to be done from head to toe for this to be considered as 5 star luxury. Bathrooms even are just mediocre - I asked to change rooms to a higher floor, the new room was better color pallete but the bathroom was less than desirable with a shower over tub vs a walk in shower.
Room service missed two items I ordered and when I asked for them, they said they'd be back and never returned, I didn't bother to call again.
The concierge were nice and very friendly.